Ayoo Faith Meri2023-10-252023-10-252023-09-20https://hdl.handle.net/20.500.12311/1262This is a dissertation.This study is a result of academic research entitled “The impact of technology on service delivery in non-governmental organizations. A case study of Kotirae village, Kakamar sub-county, Karamoja Peace and Development Agency.” This study aimed to understand the impact of technology on service delivery in NGOs. It bore objectives that aimed to assess the challenges faced while using technology to enhance service delivery, the relationship between technology and service delivery, and the benefits encountered while using technology in service delivery in KAPDA. Different tools and methods were used to collect data from respondents using primary and secondary sources. These include questionnaires, interviews, previous dissertations, and articles to mention but a few. Findings on the objectives exposed the challenges, benefits, and relationship between technology and service delivery and also instigated the respondents being aware of technology impacts at large. A few identified benefits include improved efficiency, enhanced communication, competitive advantage, etc. In addition, some identified relationships between technology and service delivery are automation, efficiency, digital transformation, and data-driven decision-making. A few challenges that were identified include technical issues and downtime, the digital divide, and inadequate knowledge of operating systems. Furthermore, some recommendations were identified to fix the gaps, and challenges that were identified during the study held at KAPDA located in Kaabong district, Karamoja region of Uganda. These include adequate training available to employees, disposing of the digital divide, regular updates of systems, effective communication, provision of adequate ingredients to enhance technology, etc. KAPDA needs a strong adherence to technology in order to top the competition and avail the best quality of services to its clients in a short lead time while meeting its demand and supply levels.enDissertation