Sharon Nabeeka2024-12-132024-12-132024-09-19https://hdl.handle.net/20.500.12311/2523The adoption of technology significantly influences organizational performance, as demonstrated in a case study of the National Water and Sewerage Corporation (NWSC). This study explores how integrating modern technologies enhances operational efficiency, service delivery, and overall effectiveness within the organization. The study also aimed at Improved Service Delivery: The implementation of information and communication technologies (ICT) has streamlined processes, enabling NWSC to respond more effectively to customer needs. Enhanced data management systems facilitate better tracking of service requests and maintenance schedules. Operational Efficiency: Technology adoption has led to reduced operational costs and increased productivity. Automation of routine tasks allows employees to focus on more strategic activities, thereby improving job satisfaction and performance.Customer Engagement. This use of digital platforms for communication has fostered better relationships with customers. Feedback mechanisms have improved service quality by allowing the organization to adapt quickly to user needs. Sustainability and Growth, The strategic use of technology supports NWSC's long-term sustainability goals, ensuring that resources are managed efficiently while meeting the growing demands for water and sanitation services.enThesis