Sylvia Nyawere2025-07-152025-07-152025-06-10https://hdl.handle.net/20.500.12311/2874Undergraduate researchThis study examined the impact of electronic procurement systems in service delivery within organizations with a case study of Capital Shoppers supermarket at Ntinda Branch- a suburb of Kampala city. The study specifically aimed 1) To investigate the impact of electronic ordering in delivery of services, (2) to find out the impact of electronic payment in delivery of services and (3) to assess the relation between electronic sourcing and delivery of services. While the existing literature suggested that there was a correlation between E-procurement and service delivery, cases studied on supermarkets were limited which left a gap for the research to continue. A total of 30 respondents from the Supermarket were used including procurement managers, purchasing agents, logistics coordinators, quality control specialists and contract specialists.Simple random sampling was used to ensure a fair representation. Data analysis was conducted using frequency tables and percentage computations, leading to meaningful interpretations and discussions. The research findings indicated that electronic procurement systems had a significant impact on delivery of services by improving efficiency, reducing delays, and streamlining purchasing processes. The researcher then therefore came up with the following recommendations: organizations to invest in advanced electronic-sourcing platforms with real-time data analytics, integrate AI driven tools for predictive procurement strategies and incorporate sustainability criteria into their procurement processes. Furthermore, Future researchers were also advised to carry on more research on supply chain disruptions and risk management.enThesis