UCU Scholar
Welcome to the Uganda Christian University Scholar
It aims to collect, preserve and showcase the intellectual output of undergraduate students of UCU. This growing collection of research includes dissertations, Extended Essays, Past Exam Papers, Research Reports, and more.
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Recent Submissions
An evaluation of the role of electronic payment systems in reducing procurement cycle time in Ugandan institutions
(Uganda Christian University, 2026-05-06) Tyson Tumwebaze
This paper discusses how electronic payment systems (EPS) can help to reduce the procurement cycle time in the Ugandan public institutions, with particular reference to the Ministry of Works and Transport. The study also conceptualizes EPS in terms of strategic technological resources that require complementary organizational capabilities including digital literacy, system integration and ICT infrastructure. The qualitative single-case study design was selected, where purposive and snowball sampling were used to select 17 participants who are involved in procurement and financial processes.
The data was gathered by use of an open ended online questionnaire which was supplemented by analysis of documents, and analyzed using thematic analysis.
The results indicate that the use of electronic payment systems and, specifically, the Integrated Financial Management System (IFMS) can greatly improve the efficiency of the procurement process through accelerating the speed of the payments processing, increasing the level of transparency, and providing the opportunity to track the transactions in real-time. Nonetheless, these advantages are not always achieved because of entrenched challenges, including; system downtimes, poor internet connectivity, low digital skills, and low level of integration between procurement and financial systems.
The paper also determines the major enablers of effective use of EPS including staff training, sound ICT infrastructure and powerful management support and identifies critical gaps in capability that hinder system performance.
The research finds that, even though EPS have a high potential of reducing the procurement cycle time, their effects are highly contingent with the existence of complementary capabilities within institutions. It suggests ongoing investment in digital skills building, developing ICT infrastructure, improving system integration and enhancing interdepartmental coordination. In applying RBV to a public sector setting, the study not only adds to the body of theoretical and practical understanding of the topic, but also provides context-specific information on how the topic can be effectively
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applied to the procurement process in Uganda (and similar developing economies).
The role of digital twin technology in supporting sustainable tourism practices: Destination Planning and Management
(Uganda Christian University, 2026-05-06) Joy Mirembe Lunyolo
This dissertation explores the potential of digital twin (DT) technologies to aid the planning and
management of sustainable tourism by applying the document-analysis method and
concentrating on literature and policy material published in 201025, and a case study of the
Bwindi Impenetrable National Park in the national context of Uganda. Based on the conceptual
lineage of the DT back to Michael Grieves, and informed by the standards and practitioner
guidance (including that of the Digital Twin Consortium), the study is a synthesis of peer reviewed literature, technical white papers, policy documents and site management plans.
Analysis with the aid of a structured codebook and thematic matrices revealed seven major
themes, namely monitoring, simulation, conservation/heritage digitization, governance and
ethics, interoperability and standards, cost and accessibility, and validation/evidence. Critical
findings reveal a pragmatic approach of monitoring-first adoption trajectory of destination DTs,
the primacy of governance (data-sharing, privacy, community co-design) in driving social
legitimacy, lingering interoperability and cost barricades, and a desperate void on longitudinal
validation of the links between DT interventions and quantifiable sustainability outcomes. The
dissertation ends with the practical recommendations of staged, governance-based pilots, lowcost architecture, and stringent validation designs and research agenda to produce empirical
evidence needed to implement the policy. The work places DTs as a facilitative, but not
automatic, means to sustainable tourism- technical, institutional and ethical alignment has to
happen to achieve conservation and community benefits.
The role of change management in adopting eprocurement in Uganda: a case of the National Forestry Authority (NFA)
(Uganda Christian University, 2026-05-06) Patricia Essy Musiimenta
The adoption of electronic procurement (e-procurement) systems is a key public sector reform
aimed at improving efficiency, transparency, and accountability. However, many public
institutions in Uganda continue to experience challenges in fully adopting these systems due to
organizational and human-related factors. This study examined the role of change management
in the adoption of e-procurement systems at the National Forestry Authority (NFA), Uganda.
The study specifically focused on communication, training and user support, and stakeholder
engagement.
Guided by Kotter’s 8-Step Change Model, the study employed a cross-sectional research design
using a mixed-methods approach. Data were collected through questionnaires and key informant
interviews and analyzed using descriptive and inferential statistical methods. The findings
revealed a positive relationship between change management practices and the adoption of e-
procurement systems. Effective communication, adequate training, and active stakeholder
engagement were found to enhance system utilization, efficiency, transparency, and user
satisfaction. The study concludes that effective change management is critical for the successful
adoption of e-procurement systems in public sector organizations.
Budgetary Controls and the Financial Performance of Small Businesses in Bugujju, Mukono, Uganda
(Uganda Christian University, 2026-05-05) Jokwan Nyawech
This study assessed the correlation between budget control and the financial performance of small firms based in Bugujju, Mukono, Uganda. The study was specifically concerned with; finding out the correlation between budget planning and financial performance of small firms in Bugujju, identifying the correlation between budget implementation and financial performance of small firms in Bugujju, and assessing the correlation between budget reviewing and financial performance of small firms in Bugujju. The study was conducted utilizing a quantitative research approach and a cross-sectional survey research design. Questionnaires were employed to gather the data, and a straightforward random sample technique was applied. This study employed a sample size of 44 registered small enterprises in Bugujju, Mukono Municipality, each represented by a manager or owner.
The study findings established that budgetary controls specifically budget planning, implementation, and review are widely practiced among small businesses in Bugujju and significantly enhance financial performance through improved financial discipline, resource allocation, accountability, and decision-making; this is supported by strong positive and statistically significant relationships between budget planning (r = 0.663, p < 0.05), budget implementation (r = 0.587, p < 0.05), and budget review (r = 0.645, p < 0.05) with financial performance. Lastly, the survey encouraged that small businesses in Bugujju institutionalize formal finances planning, reinforce finances implementation, conduct everyday price range reviews, combine beyond overall performance into future budgets, and undertake effective tracking and reporting mechanisms to decorate economic discipline, responsibility, resource utilization, and average monetary overall performance.
Evaluating the barriers of green procurement and its implementation in the logistics sector for Small And Medium Enterprises
(Uganda Christian University, 2026-05-05) Harold Seguya
This study aimed to explore what stops green procurement from taking root in Uganda’s small logistics firms, guided by the Resource-Based View. Even as sustainability gains attention worldwide, progress in Uganda stalls due to hurdles inside and outside businesses. Three goals shaped the work: understanding how tight finances hold back change, seeing whether lack of know-how slows things down, also checking if company values and leadership support make a difference. Numbers drove the method here. Information came from fixed-format surveys given to logistics SMEs based in Kampala and surrounding towns. Though designed for 226 participants, results came from just 61 usable answers. Analysis leaned on averages, correlations, then layered predictions. What stood out most? Understanding matters - deeply linked to going green (Beta = 0.72). Seeing its value also tied closely to actual use (r=0.777). On the flip, workplace roadblocks pulled hard against change - rules missing, pushback present. Resistance inside companies slows everything down. Surprisingly, when awareness and a group's ability to act were factored in, money issues stopped predicting poor outcomes. It turns out limited expertise - not just price - is what really holds things back.
Impact of procurement planning on service delivery In public organizations: a case study of Mukono Municipality
(Uganda Christian University, 2026-05-05) Lisa Utuwa Onesmus
The presented research examines the effect of procurement planning on service delivery within public organizations, including an examination on of the relationship between needs assessment and service delivery, an assessment of the relationship between budget integration and service delivery , and an exploration of the relationship between risk identification and service delivery in the case of Mukono Municipality. The research was driven by three main objectives, which include, examination of the relationship between needs assessment and service delivery, assessment of the relationship between budget integration and service delivery, and the exploration of the relationship between risk identification and service delivery in Mukono Municipality. A cross-sectional case study design was used , involving a sample of 45, the population comprised stakeholders which included , the Town Clerk, Municipal Procurement Officer, Chief Finance Officer, departmental heads, staff of the Procurement and Disposal Unit (PDU), registered suppliers, and community representatives. This population sample size was reduced to 40 respondents, through the use of stratified and purposive sampling methods. Methods used of data gathering were questionnaires, key informant interview, and document review . Questionnaire consisted of 29 questions using a five _ point Likert scale, which include demographic characteristics of respondent, needs assessment (6 questions), budget integration (6 questions) risk identification(6questions), and service delivery (6 question. Results from the correlation analysis show that all the components of procurement planning had positive correlations with service delivery as follows : needs assessment (r = 0.412, p =0.019) ; budget integration ; the components accounted for 38.9% of the total variance of service delivery (r = 0.537,p = 0.002) ; and risk identification ( r = 0.446, p = 0.011). Findings from multiple regression analysis show that (R2 = 0.389, = 6.083 , P = 0.003) budget integration as the only unique predictor(B = 0.458, p = 0.007). The study shows that there is a significant positive correlation between procurement planning and training of the service staff and proper use of the risk register . Additional recommendations target the public delivery in Mukono Municipality , and budget integration emerges as the most important aspect of the improvement here . The PPDA, Ministry of finance, and office expenditure management and contingency planning . The study recommends strengthening budget integration and developing a need assessment through the introduction of medium- term justification and reducing political interference by using the office of the Auditor General .
The effect of supply chain disruptions on logistics performance in the private sector: a case study of Royikems Industries Co. LTD, Mukono, Uganda
(Uganda Christian University, 2026-04-30) Denise Namugerwa
This study investigated the impact of supply chain disruptions on logistics performance within Uganda's private manufacturing sector, focusing on Royikems Foam Co. Ltd in Mukono as a representative case study. The purpose of the research was to investigate the effect of supply chain disruptions on logistics performance in the private sector, using Royikems Foam Co. Ltd as a case study. To achieve this, the study was guided by specific objectives: to examine the frequency of supply chain disruptions as reported by logistics and procurement staff, to evaluate the extent to which these disruptions affect production schedules and manufacturing timelines and finally, to examine the current mitigation strategies implemented by Royikems to manage these challenges. The study population consisted of 28 staff members from the procurement and logistics departments of Royikems Foam Co. Ltd. Data collection was carried out using a combination of structured questionnaires, interviews, and observations to capture both quantitative trends and qualitative insights. The study focused on a ten-year temporal scope from 2015 to 2025, allowing for an assessment of recent major disruptions, including the COVID-19 pandemic and global fuel price volatility. Data analysis involved percentage analysis to quantify respondent agreement on various disruption factors. The findings revealed that supply chain disruptions are frequent and severely undermine logistics performance, with 93% of respondents agreeing that these issues cause significant production stoppages or slowdowns. The most prominent disruptions included power outages, and customs clearance delays at the Malaba and Busia borders. While Royikems utilizes mitigation strategies such as keeping safety stocks and diversifying suppliers, 71% of staff confirmed a reliance on these inventory-based methods, yet their overall effectiveness in reducing impact remains low. Consequently, the study recommends that the management of Royikems should prioritize reliable power supply and energy resilience, launch a structured supply chain risk management training, and finally strengthen mechanisms to prevent propagation of delays to customers.
Investigating the impact of circular economy principles on strategic supplier selection: a case of Rwenzori Bottling Company
(Uganda Christian University, 2026-04-28) Joan Ainembabazi
The research question addressed the effects of the principles of the circular economy on the strategic choice of suppliers at the Rwenzori Bottling Company. It particularly sought to address; the effect of the principles of a circular economy on supplier selection, the challenges that influence supplier selection and the relation between the principles of a circular economy and sustainable performance at Rwenzori Bottling Company. A cross sectional survey research design was used to conduct the study. Data were gathered through questionnaires and on data collection census sampling technique were applied. The sample size was 100 respondents that consist of employees and management of Rwenzori Bottling Company (RBC) although 80 of them responded to the study. The research results showed the application of the principles of the circular economy at Rwenzori Bottling Company has a positive impact on strategic supplier choice and sustainable performance. The results indicated that the company focuses on suppliers who are resource-efficient, incorporates waste minimization, recycling, and reusing activities in supplier assessment, and aligns its procurement activities with sustainability objectives. Effective implementation is however limited by factors like old systems of procurement, little technology, expensive sustainable suppliers and infrastructure. The correlation analysis of Pearson further proved that there was a statistically significant moderate positive correlation between the principles of the circular economy and sustainable performance (r =.574, p <.05) with the larger the adoption of the practices of the circular economy, the better the performance in terms of environmental, social, and economic performance. Lastly, the research suggested that Rwenzori Bottling Company ought to intensify the use of the principles of the circular economy in supplier selection by investing in modern procurement technologies, increasing the training of the staff in sustainable supply chain management, improving collaboration and monitoring performance of suppliers, fostering transparency and ethical adherence, and organizational barriers to sustainable supply chain performance.
Examining relationship between supplier relationship management and operational efficiency Case study: PPDA Authority
(Uganda Christian University, 2026-04-28) Ruth Nkamusiima
This study examined the influence of supplier relationship management practices on operational efficiency at the Public Procurement and Disposal of Public Assets Authority (PPDA). Specifically, the study focused on supplier collaboration, ethical procurement practices, and supplier performance monitoring as key dimensions of supplier relationship management. The study was guided by three objectives: to examine how supplier collaboration relates to cost
efficiency, to assess the relationship between ethical procurement practices and service quality, and to determine how supplier performance monitoring relates to timely delivery. A cross-sectional research design was adopted, and data were collected from 24 respondents using structured questionnaires. Quantitative data were analyzed using the Statistical Package for Social Sciences (SPSS), employing both descriptive statistics (frequencies, percentages, means,
and standard deviations) and inferential statistics (Pearson correlation and multiple regression analysis). The findings revealed that all the independent variables were positively associated with operational efficiency. Supplier performance monitoring showed a strong and statistically significant effect on operational efficiency (β = 0.74, p = 0.036), indicating that continuous evaluation and monitoring of suppliers play a critical role in improving timely delivery and
overall organizational performance. Supplier collaboration (β = -0.01, p = 0.965) and ethical procurement practices (β = 0.13, p = 0.661), although positively correlated with operational efficiency, were not statistically significant predictors in the regression model. The model summary indicated that the independent variables collectively explained 72% of the variation in operational efficiency (R² = 0.72), suggesting that supplier relationship management practices play an important role in influencing organizational performance. However, the relatively high correlations among variables indicate possible overlap between constructs, and the findings should therefore be interpreted with caution. In addition, the small sample size limits the generalizability of the results. The study concludes that supplier performance monitoring is the most critical factor in enhancing operational efficiency at PPDA, while supplier collaboration
and ethical procurement practices remain important supportive practices. The study recommends strengthening supplier performance monitoring systems, enhancing collaboration mechanisms, and maintaining ethical procurement standards to improve operational outcomes.
The impact of sustainable waste management practices on supplier selection criteria: a case of Riley Packaging Uganda Limited, Mukono
(Uganda Christian University, 2026-04-24) Reagan Murekyezi Kansiime
The study examined the impact of sustainable waste management practices on supplier selection criteria; a case of Riley Packaging Uganda Limited (RPUL), Mukono. It specifically focused on; examining the relationship between sustainable waste management practices and supplier selection criteria, examining the relationship between waste reduction and supplier selection criteria, examining the relationship between material recycling and supplier selection criteria, and
examining the relationship between safe disposal and supplier selection criteria in Riley Packaging Uganda Ltd. A cross-sectional survey research design was utilized for the study, and both quantitative and qualitative research methods were applied. Both basic random and selective sampling techniques were employed during the data gathering process, which involved questionnaires and interviews. The survey also employed a sample size of 80 respondents who work for RPUL and are part of the company's top management. The study findings revealed that waste reduction, material recycling, and safe disposal are widely practiced at Riley Packaging Uganda Ltd and all have significant positive relationships with supplier selection criteria, as evidenced by Pearson’s correlation results: waste reduction (r = .728**, p < .05), material recycling (r = .791**, p < .05), and safe disposal (r = .783**, p < .05), indicating that strengthening these sustainable waste management practices enhances operational efficiency, supply chain effectiveness, environmental responsibility, and the likelihood of selecting resource-efficient and compliant suppliers. Ultimately, the survey encouraged that Riley Packaging Uganda Ltd. reinforce waste reduction, recycling, and secure disposal practices, integrate sustainability requirements into supplier reviews, and promote environmental recognition amongst employees and providers to decorate sustainable procurement, enhance supply chain efficiency, and ensure environmentally accountable dealer choice.
Negotiation roles in conflict resolution “Case Study of Mukono Municipal Council”
(Uganda Christian University, 2026-04-24) Nixson Alyai
This study explored the roles of negotiation in conflict resolution within Mukono Municipal Council. Effective conflict resolution is effective for government sector as it fosters community cohesion and development (Deutsch, 2014). This research investigated the negotiation strategies, causes of conflict and effectiveness of negotiation, roles played by stakeholders including technical staff and community leaders in resolving conflicts. A mixed approach was used combining surveys and in-depth interviews with key informants. The study reveals that negotiation plays a vital role in resolving land disputes, resource allocation and community disagreement with collaborative negotiation approaches being more
effective than competitive ones (Fisher & Ury, 2011). The findings highlight the need for capacity building and training in negotiation skills for municipal council stakeholders, contributing to more effective conflict resolution and improved community relation The findings indicated that conflicts mainly cause from power struggles among leaders, lack of transparency, and differences in personal interest, while poor communication and resource distribution were less significant factors. It was also found that negotiation strategies such as active listening, dialogue, mediation, and adherence to clear procedures are mostly used. However, follow-up after negotiation is still weak. Negotiation was found to improve
relationships, promote fairness and prevent conflict escalation although it does not always produce satisfaction outcomes to both parties. The study concludes that negotiation is important tool for conflict resolution but requires
improvement in implementation. It recommends strengthening transparency, enhancing follow- up mechanisms and providing continuous training in negotiation skills to improve effectiveness.
A research dissertation submitted to the School of Business on evaluating closed Loop Supply Chain Practices and their effectiveness in minimising E-waste in Uganda
(Uganda Christian University, 2026-04-23) Milly Nanfuka
This paper investigated the adoption of Closed-Loop Supply Chain (CLSC) practices by the major stakeholders in Uganda and their impact on minimizing electronic waste (e-waste). The volume of e-waste is increasing rapidly worldwide, and developing nations such as Uganda are experiencing significant challenges because of the poor implementation of policies, the use of informal recycling, and inadequate technology (Jain et al., 2022; UCUDIR, 2016). The research was based on the Stakeholder Theory (Freeman, 1984) and determined the benefits of cooperation between manufacturers, recyclers, regulators, and consumers in implementing CLSC and enhancing waste management. This study employed descriptive cross-sectional research design where quantitative techniques were utilized in order to collect data of stakeholders in the sampled urban areas of Uganda. The results revealed that there is high consensus in the adoption of CLSC practices (Mean = 3.94). The most important activities were found to be recycling and collaboration with stakeholders. Correlation analysis revealed that there were strong positive relationships between CLSC practices and sustainable waste management results with recycling efficiency (r = 0.8066) and stakeholder collaboration (r = 0.7182). Findings of the regression showed that the CLSC practices are a significant predictor of sustainable waste management ( 0.7686, p < .001), with 49.5% of the variation in outcomes explained (R 2 = 0.4951). The findings indicate that although CLSC activities are effective to enhance e-waste management in Uganda, their effectiveness largely depends on the coordination of the stakeholders and the recycling process in a highly informal society. The research concludes that increased collaboration between stakeholders, enhancements in policy implementation and infrastructure upgrading are the keys to developing sustainable e-waste management. The results provide a useful understanding to policymakers, practitioners and researchers who seek to promote successful CLSC adoption in developing nations.
Electronic tax system and business taxation performance: a case study of engineering firms in Uganda
(Uganda Christian University, 2026-04-23) Ester Kessy
This research paper analysed how the effect of the introduction of electronic tax systems on the performance of business taxation on the engineering businesses in Uganda. This research aimed at fulfilling the following three objectives; first, in gauging the effects of e-tax (e-tax) system on the business taxation performance; second, to examine the relationship between e- tax compliance and taxation efficiency and thirdly, to determine the challenges facing engineering firms in enforcing the tax system. The theoretical framework relied on the Technology Acceptance Model (TAM) in which technology acceptance can be regarded as the perception of usefulness and effortlessness. It takes into consideration the Theory of Compliance, which studies the effects of enforcement and support structures on the behavior of taxpayers. It used a cross-sectional survey which was done through qualitative and quantitative methods with an objective of 100 registered firms in Uganda. The sample was selected among a group of 80 participants who was a representation of managers, accountants, and engineers through purposive and stratified sampling techniques. The structured
questionnaire and document review were used as a source of data collection. Data were analysed through SPSS, both to give a descriptive and inferential statistics analysis and qualitative data analysed thematically. electronic taxation systems are effective in business taxation performance in terms of improved accuracy in tax calculation, minimization of filing errors, and submission in a timely manner. Correlation analysis proved that there were strong positive relationships in e-tax utilization and taxation performance and regression analysis showed that the e-tax utilization justified a significant proportion (61%) of the variance of the taxation performance. issues that have affected this include bad ICT infrastructure and the inability to depend on the internet to carry out business at remote project sites, low levels of digital literacy and lack of proper training among staff members in firms. This research concludes that even though the electronic tax systems have a positive relationship with the performance of the business in terms of tax remittance through compliance and accuracy, and the system design in order to realize the benefits fully. To rectify such a knot the study has suggested to the engineering companies to invest in constant employee training and taxation boards who invest in digital infrastructure, especially in project engineering company customizing the system to suit financial realities of the engineering industry. These results give sector a results that usable in wider policy development to enhance digital taxation in the engineering sector in Uganda and can act as a case study during other policy developments in
project-based industries.
Effectiveness of the Umucyo E-procurement System under donor procurement requirements in public institutions: a case study of Rema– Spiu
(Uganda Christian University, 2026-04-22) Uwase Naomie Gatama
This study examines the effectiveness of the UMUCYO e-procurement system under donor procurement requirements in public institutions, using the Rwanda Environment Management Authority (REMA) Single Project Implementation Unit (SPIU) as a case study. The research is motivated by the need to understand how institutional capacity, technology integration, and donor standards compliance influence the performance of e-procurement systems in donor-funded projects.
A quantitative cross-sectional research design was thereby adopted. Data was collected using structured questionnaires that were administered to all 32 staff members involved in procurement and donor-funded project implementation at REMA–SPIU. The study also employed a census sampling technique for the purpose of ensuring full representation. Data was then analyzed using SPSS version 27, while applying descriptive statistics, correlation analysis, and regression analysis. The findings revealed that institutional capacity, technology integration, and donor standards compliance all have a strong positive relationship with the effectiveness of the UMUCYO system. The results did highlight that many people do believe that UMUCYO boosts transparency, accountability, efficiency, and record keeping. The connection analysis found strong, meaningful links between the factors studied and how well the system performs (p < 0.01). The regression analysis did reveal that these factors all together account for 96.6% of the differences in UMUCYO's performance, which shows that they have notable ability to predict power. The study in its findings and conclusion highlights and notes how well the UMUCYO e-procurement system works mostly in donor-funded projects by largely relying on solid support from the institutional, the reliable technology, and alignment with donor procurement safeguards and guidelines. It also suggests that the ongoing training, improvements to ICT infrastructure, better coordination between donor expectations and national e-procurement processes can boost system performance even further.
Electronic tax adoption and tax compliance among Small and Medium Enterprises: a case study of Fort Portal Central Fort Portal Municipality Kabarole District Uganda
(Uganda Christian University, 2026-04-22) Collins Ninsiima Azoora
This study explores the relationship between electronic tax adoption and tax compliance among small and medium enterprises in FortPortal Municipality Kabarole district Uganda . While Uganda Revenue Authority has accelerated digital integration through systems like EFRIS. Despite intended benefits , many users expressed dissatisfaction with major roll outs like the Electronic Fiscal Receipting and Invoicing System that faced immediate pushback . The research adopted a cross sectional ,mixed methods design utilizing questionnaires from 151 valid respondents and 12 purposive interviews . The data was analysed using SPSS and thematic analysis to better understand the objectives of the study them being , adoption levels, impact on compliance and existing challenges. The findings reveal that e-tax adoption in Fort Portal is moderate and unevenly distributed with higher and better results in hospitality and wholesale sectors. Adopters reported timeliness and 24/7 filling access as key benefits but overall impact on compliance costs remained neutral as businesses struggle with upfront investments. The study identified system downtime during peak periods (mean - 4.42) and high infrastructure costs (mean - 4.28) and digital literacy gap as major barriers to sustained use. The study concludes that while electronic tax systems offer genuine administrative benefits , they have not yet shifted the broader compliance culture due to persistent technical and skill issues. Recommendations include implementing targeted digital literacy training in local languages , simplifying the user interface .
Digital marketing adoption and SME's sales performance: a case study of Abaita Ababiri
(Uganda Christian University, 2026-04-17) Daniel Ainebyona
This research was conducted with the objective to examine the correlation between adaptation of digital marketing and sales performance of Small and Medium Enterprises in Abaita Ababiri. It had three objectives as follows: ‘to determine the digital marketing platforms used by SMEs to determine the extent to which sales performance was experienced by the SMEs and to determine the relationship between digital marketing and sales performance cross sectional survey research design was applied data was collected using a quantitative method from 30 respondents in Abaita Ababiri Questionnaires was used for data collection data was analyzed using SPSS package The results obtained indicate that among the digital platforms Social Media ranks highest at 36.7%, followed by Mobile Marketing with 26.7%. The study also indicates that most of SMEs 66.7% have small digital marketing budgets less than 50,000/= Ugandan shillings. The correlation between variables through Pearson Correlation reveals that there is a significant strong positive correlation r=0.742 between digital marketing adaptation and sales performance with a significance value of p= 000 This research concludes that digital marketing enhances small business sales growth in suburban localities. High data prices and low technical expertise on the other hand still deter complete utilization of digital services the research further advises SME associations in that locality to conduct hands on digital literacy training programs telecommunication companies on the other hand should give attractive business data bundles to SMEs businesses should consider using local languages such as Luganda to enhance customer base connectivity in Abayita Ababiri.
E-procurement and environmental sustainability: a case study of Kampala Capital City Authority (KCCA)
(Uganda Christian University, 2026-05-07) Blessing M Nabimanya
This study examined the relationship between e-procurement practices and environmental sustainability at Kampala Capital City Authority (KCCA), Uganda. Specifically, the study assessed the effects of mandatory environmental criteria in e-procurement templates, e-procurement contract management, and supplier compliance monitoring on environmental sustainability outcomes. Anchored in Institutional Theory, the research adopted a quantitative case study design, using a structured questionnaire administered to 80 selected respondents, of whom 57 provided usable responses. Data were analyzed using descriptive statistics, Pearson correlation, and multiple regression analysis with the aid of SPSS.
The results obtained showed that e-procurement practices have a positive relationship with the outcomes of environmental sustainability. Correlation results revealed that among all the three dimensions of e-procurement and sustainability outcomes were strongly correlated and had significant relationships. The regression analysis further revealed that supplier compliance monitoring had the greatest and statistically significant impact on environmental sustainability, with mandatory environmental criteria and contract management showing positive but also marginally significant impacts. In general, the model had a high predictive ability, with 68.2% of the variation in the level of environmental sustainability explained. The research finds that although KCCA has achieved significant progress towards embedding environmental concern into e-procurement, more can be done in terms of enhancing supplier compliance monitoring efforts to achieve more significant sustainability results. The research suggests to strengthen the enforcement mechanisms, to enhance the digital monitoring system, and to develop the capacity of the procurement employees and suppliers. The results are useful both in policy and practice because they provide empirical evidence of how the use of e-procurement can be exploited to promote environmental sustainability in public sector procurement in Uganda.
The impact of supplier evaluation practices on investor confidence among Small and Medium Enterprises in Kyaka II Refugee Settlement
(Uganda Christian University, 2026-05-07) Florence Mukandungutse
In this study, the effects of supplier evaluation techniques were evaluated on the investors' confidence among the SMEs operating in Kyaka II Refugee settlement in Uganda. This was carried out through three objectives. The study used the descriptive/correlational methodology in which quantitative data collection and analysis methods were used to collect information from 133 SME owners in the area using the self-administrative method of questionnaire. The results show that supplier evaluation techniques had a great joint influence on the investors' confidence (Aggregate mean=3.33) where quality assessment (Mean = 3.40) and cost assessment (Mean = 3.80) were highly influential and delivery performance moderately influential (Mean = 2.80). Investor confidence for SMEs was high (Mean = 3.75). A highly significant correlation was found between supplier evaluation methods and investor confidence (r = 0.68, p < 0.01). Some of the key obstacles encountered were unstructured supplier selection procedures and inadequate documentation (33.8%), poor record-keeping (21.1%), and undue emphasis on interpersonal relations (18.8%). Some suggestions to overcome the obstacles are organizing training sessions on how to conduct supplier evaluations (26.3%), developing procurement policies in writing (22.6%), and using community scorecards for evaluating suppliers' performances (21.1%). It is clear from the research that proper supplier evaluation techniques increase investors' confidence. Some recommendations include investing in training programs, using affordable technologies to monitor suppliers, developing policies that promote documentation, and fostering partnerships between investors and SMEs within the setting of refugees.
The effect of logistics management practices on customer satisfaction: a case study at Glovo Uganda
(Uganda Christian University, 2026-05-07) Dawn Acen
This study looks at the influence of logistics management practices on customer satisfaction in Glovo Uganda with major factors being delivery timeliness, order accuracy, rider performance, and communication systems. In recent years, urban delivery has become more efficient, with on-demand delivery services gaining more traction each day, and logistics management plays a crucial role in guaranteeing timely deliveries, minimizing service failures, and delivering high
satisfaction levels to customers. A mixed methods approach is used for the research, which involves qualitative case analysis and quantitative analysis of secondary data from company reports, industry publications, online statistics, and customer reviews. The study examines operational trends and performance metrics to determine the impact of key logistics practices on customer satisfaction and service reliability. Results show that good logistic management practices contribute to customer satisfaction through timely delivery, error minimization in orders, performance improvement of the riders and effective communication with the customers. Problems like urban traffic, coordination of the riders, communication delay, etc. affect the overall service efficiency. The study offers evidence based recommendations to Glovo Uganda on how to optimize its logistics processes, make the service reliable and enhance customer satisfaction. From the academic point of view, the study adds to the scarcity of knowledge related to logistics management and customer satisfaction in digital delivery markets in emerging contexts and can provide insights to guide future research, policy making and operational strategies in such markets.
Managing supply chain risks amid geopolitical conflicts with insights from Ugandan Cross-border Small and Medium-sized Enterprises (SMEs)
(Uganda Christian University, 2026-05-07) Joseph Nixon Emba
This study examined how Small and Medium-Sized Enterprises (SMEs) engaged in cross-border trade in Uganda manage supply chain risks arising from geopolitical conflicts. SMEs play a critical role in Uganda’s economy however, their operations are highly vulnerable to disruptions such as border closures, tariff increases and currency fluctuations caused by regional and global conflicts. The study was guided by the Supply Chain Resilience Theory, focusing on three key
capabilities namely absorption, anticipation, and recovery. A qualitative exploratory research design was adopted to gain in-depth insights into the lived experiences of SMEs operating in key border regions. Primary data were collected through semi structured interviews with eleven purposively selected participants, including SME owners, logistics supervisors and cross-border trade coordinators. The thematic analysis was used to analyze the data analysis with the help of ATLAS.ti, where it is possible to identify the common patterns and themes. The results showed that buffering strategies used by SMEs like maintaining safety stock are highly relied on to accommodate disruptions but the methods are costly in terms of finance. Informal information networks such as peer traders largely drive the anticipation of risks and online communication systems, because of the lack of credible formal early-warning systems. Regarding recovery, the SMEs embrace flexible and adaptive mechanisms like supplier replacing, mobile transactions using mobile money, short term borrowing and using more than one currency to deal with financial instability brought about by currency fluctuations. Nonetheless, these resilience strategies are largely reactive, circumscribed by structural problems like high transportation expenses, red tape and inadequate availability of funds. The paper finds that although adaptive capacity of Ugandan cross-border SMEs is great, their systemic strength is still constrained by the external systemic influences. It recommends the enhancement of institutional backing, enhancement of trade infrastructure and creation of formal information
systems to enhance SME resilience and sustainability in volatile geopolitical environments