UCU Scholar
Welcome to the Uganda Christian University Scholar
It aims to collect, preserve and showcase the intellectual output of undergraduate students of UCU. This growing collection of research includes dissertations, Extended Essays, Past Exam Papers, Research Reports, and more.
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Recent Submissions
The impact of oil and gas activities on the environment and climate: a case for Uganda
(Uganda Christian University, 2026-05-20) Anna Tereza Hope Nyapendi
This dissertation investigates how oil and gas activities affect the environment and climate in Uganda, concentrating specifically on the Albertine Graben. Using a qualitative, descriptive-analytical research design, the study assesses the effectiveness of Uganda’s regulatory framework, including the 1995 Constitution of
the Republic of Uganda and the country’s petroleum laws. This research evaluates how industrial activities such as drilling, refining, and transportation contribute to habitat loss, pollution, and climate change. The paper identifies weak enforcement and the reluctance created by stabilization clauses as primary obstacles to
environmental protection. It recommends strengthening enforcement mechanisms, ensuring prompt compensation for affected communities, and mandating the public disclosure of petroleum contracts to enhance accountability.
A legal analysis of sustainable forest management in Uganda
(Uganda Christian University, 2026-05-27) Carolyne Nakigudde
This dissertation examines the legal, institutional, and policy framework governing Sustainable Forest Management (SFM) in Uganda. Despite the existence of
comprehensive forestry and environmental laws, Uganda continued to experience significant deforestation and forest degradation. The study adopts a doctrinal and qualitative research methodology, relying on statutes, case law, policy documents, international instruments, and scholarly literature. The research finds that Uganda has a strong constitutional and statutory framework that recognizes environmental protection, sustainable development, and community participation. However weak enforcement, institutional inefficiencies, and limited community involvement continue to undermine sustainable forest management.
Judicial decisions such as Greenwatch v Attorney General and ACODE v attorney General demonstrates the courts` supportive role in environmental protection,
through practical challenges persists. The study concludes that effective sustainable forest management in Uganda requires strengthened institutional capacity, meaningful community participation, and effective domestication of international environmental obligations. Finally, the key findings of the study, conclusions and recommendations were added to the last chapter.
A critical analysis of Uganda's legal framework in addressing vitriolage: A human rights – based approach
(Uganda Christian Unversity, 2026-05-21) Jovia Kansiime
Vitriolage is a form of assault involving the throwing of acid or other similarly corrosive substances on an individual with the intention to seriously maim, disfigure torture or kill. In most cases vitriol oil/sulphuric acid is used hence the name vitriolage. In Uganda vitriolage is primarily criminalized under the Penal Code Act Cap. 128 as acts intended to cause grievous harm using corrosive substances. This study shall use a qualitative approach in assessing the effectiveness of the legal framework of Uganda in addressing vitriolage. This shall be through both primary and secondary sources such as domestic laws, case law and international legal instruments to which Uganda has ratified. In Conclusion this study shall provide valuable insights in the effectiveness of the legal framework in addressing vitriolage by identifying gaps in access to justice, access to medical care, challenges faced by the vitriolage survivors as well as the inadequacy of the Anti Vitriolage laws in Uganda.
Examining environmental laws in the extraction of oil and gas in Uganda
(Uganda Christian University, 2026-05-15) Hellen Liz Biyinzika
The entire dissertation was examining the environmental laws in the extraction of oil and gas in Uganda. Confirming that Uganda has a very strong, firm environmental laws but the problem comes from the enforcement of these environmental laws and principles in the extraction of oil. Also comparing how other neighboring jurisdictions like Nigeria, Norway have dealt with the protection of the environment while extracting oil in Uganda. Countries like Nigeria have applied strict liability laws that were established in the case of Ryland v Fletcher [1868] LR 330 where a person brings onto his land something that is likely to cause harm and that non-natural thing escapes then the person is responsible for the damage. Such laws where incorporated in the Nigerian laws and therefore Uganda should also do the same in order to increase liability for the damage caused by the oil spills/ pollutions on the environment.
Exploring the efficacy of telemedicine in guaranteeing access to health services in rural areas in Uganda
(Uganda Christian University, 2026-05-15) Joseph Ssempeera
This study examines the efficacy of telemedicine in guaranteeing access to health services in rural areas in Uganda. The research analyzes the non- legal and
institutional framework governing telemedicine in Uganda, exploring the intersectionality of international conventions and instruments, regional, domestic
legislation. The findings underscore the benefits of telemedicine, the barriers to its effective implementation and relevant bodies responsible for its implementation. The study concludes that telemedicine serves as an effective means of preventing and curbing diseases in rural areas and should urgently be incorporated in Uganda ‘s health sector. It advocates for increased awareness and civic education, empowering the responsible institutions, training of village health workers on the use of telemedicine to effectively solve the health needs of the remote dwellers. Telemedicine if effectively embraced, it can rapidly solve the health disparities of remote dwellers hence boosting the health sector in Uganda.
Efficacy of laws in curbing gender based violence (GBV) among women in Katanga, Kawempe division
(Uganda Christian University, 2026-05-15) Isaac Khatondi Mawululu
Gender-based violence in all its forms has significantly affected women in Katanga, Kawempe Division, and throughout the country. This has resulted in greater
dependency, limited access to decision-making, restricted political participation, and obstacles in achieving career aspirations. Consequently, there are rising instances of women's submission to male decision making, a decline in girls' education, inadequate representation of women's needs, and elevated rates of violence against adult women. In light of these issues, this study aims to raise awareness about the suppression of women, identify the factors contributing to this problem, and develop various strategies to address it. The research is organized as follows: Chapter One offers a comprehensive background along with the objectives, literature review focusing on existing academic studies regarding the effectiveness of laws in combating gender based violence among women and outlines the methodology and various methods for data collection and analysis. Chapter Two presents the Non- Legal Aspects of GBV. Chapter Three presents the legal framework surrounding gender-based violence in Uganda. Finally, Chapter Four presents findings from the exploration of gender-based
violence occurrences, highlighting key factors that contribute to this issue and includes conclusions and recommendations based on the data analysis.
Toward a harmonized ADR frame work: Analyzing the legal and regulatory challenges of integrating cross ODR into existing ADR enforceability mechanisms
(Uganda Christian Unversity, 2026-05-15) Flavia Bakka
The rapid expansion of digital commerce and cross-border transactions has intensified the need for effective Online Dispute Resolution (ODR) mechanisms. While Alternative Dispute Resolution (ADR) frameworks—such as arbitration and mediation—are well-established in international law, integrating ODR into these enforceability structures presents significant legal and regulatory challenges. This paper examines the tension between efficiency and legitimacy in cross-border ODR, focusing on jurisdictional ambiguity, choice-of-law constraints, and the enforceability of arbitral awards and mediated settlements. It argues that harmonization requires both doctrinal innovation and design-based solutions, including layered consent, documentation standards, and compliance mechanisms that bridge online processes with offline enforcement. By analyzing treaty frameworks such as the New York Convention (1958) and the Singapore Convention on Mediation (2018), alongside emerging regulatory practices, the study highlights pathways toward a harmonized ADR framework that embeds procedural justice, data integrity, and cross-border recognition. Ultimately, the paper contends that trust in ODR depends not only on legal enforceability but also on platform accountability and regulatory cooperation, making harmonization as much a design problem as a doctrinal one.
The effects of online bidding on organizational performance in government entities: a case of Mukono District Local Government
(Uganda Christian University, 2026-05-25) Benjamin Nahamya
The study sought to examine the effects of online bidding on organizational
performance in government entities: a case of Mukono District Local Government (MDLG). The study was guided by three objectives: examining the relationship between electronic advertising and organizational performance in MDLG, establishing the relationship between electronic bid submission and organizational performance in MDLG, and determining the relationship between electronic bid evaluation and organizational performance in MDLG. The study was carried out using descriptive correlational research design where both quantitative and qualitative research approaches were utilized. Questionnaires were used to collect data from a sample of 52 lower-level employees of MDLG, whereas interviews were conducted with the key informants who are top management of MDLG.
The results indicated that electronic advertising (r = 0.636**, p < 0.05), electronic bid submission (r = 0.674**, p < 0.05) and electronic bid evaluation (r = 0.605**, p < 0.05) had strong relationship with organizational performance while using online bidding in Mukono District Local Government. The results show that these practices boost transparency, efficiency, fairness, supplier involvement, and accountability in procurement activities, which ultimately results in improved procurement outcomes and overall performance in MDLG. Finally, the study suggested that electronic procurement systems should be strengthened and fully institutionalized in MDLG through the improvement of evaluation processes as well as
improving the accessibility of the electronic procurement systems, ICT infrastructure and capacity building of staff and suppliers. The improvements are hoped to enhance transparency, improve efficiency, be fair, ensure active participation of suppliers and improve accountability in procurement activities leading to improved organizational performance in Mukono District Local Government.
Unified Examination Management System (UEMS): a case study of Department of Computing and Technology, Uganda Christian University
(Uganda Christian University, 2026-05-26) Joseph Okolimo; Emelda Nakacwa; Robert Ssekisonge
This report presents the design, development, and implementation of the Unified Examination Management System (UEMS), a web-based platform developed for Uganda Christian University (UCU). The system addresses the significant inefficiencies, security vulnerabilities, and operational bottlenecks inherent in the
university's legacy paper-based examination paper management process, which involved extensive printing, physical handovers, and unregulated email submissions. The UEMS has been fully developed and is currently hosted and accessible online via Vercel. The system manages the complete examination paper lifecycle, from initial submission by lecturers through compilation, moderation, and final approval by the Chief Examiner. Key features include secure authentication, role-based access control (RBAC) ensuring that only authorised personnel can access papers at appropriate stages, automated deadline reminders with enforcement mechanisms, and a comprehensive digital audit trail for accountability and traceability. At the time of writing, four out of five project objectives have been fully achieved. The fifth objective evaluating the overall impact of the system compared to the manual process is pending and will be conducted during the final testing and evaluation phase. Two minor features remain under development: screenshot prevention during moderation and real-time synchronisation across multiple browser tabs and devices. Overall, the project is approximately 100% complete, with the core system functional
and undergoing final debugging and evaluation.
Keywords: Examination Management System, Workflow Automation, Role-Based Access Control, Digital Transformation, Higher Education, Uganda Christian
University
Lived experiences of gender inequality on student’s performance in universities (Uganda Christian University-Mukono)
(Uganda Christian University, 2026-05-11) Julian Kirabo
The study explored how gender inequality affected student academic performance at Uganda Christian University, Mukono through their actual experiences. The study was guided by three objectives: to examine the various forms of gender inequality experienced by university students, to identify the challenges faced by students due to gender inequality, and to explore strategies to address gender inequality for better academic performance. The research utilized three theoretical frameworks which included Feminist Social Work Theory, Ecological Systems Theory, and Intersectionality Theory as its foundation. The researchers conducted a qualitative study using semi-structured interviews and focus group discussions with undergraduate students who were selected from different faculties. The researchers used thematic analysis to examine the collected data. The findings the study discovered that gender inequality exists through different methods which include classroom interaction patterns, authority power systems established between genders, and the execution of policies which face implementation challenges. Students reported challenges affecting academic engagement, psychological well-being, and career aspirations. The study concluded that gender inequality significantly influences students' academic experiences and performance at UCU. The study recommended three actions which included bettering policy enforcement and developing pedagogy that considers gender and creating better support systems for students who experience these issues.
The impact of e-procurement systems on organisational performance case study: War child South Sudan
(Uganda Christian University, 2026-05-08) Diana Shally
This study examined the impact of e-procurement systems on organizational performance at War Child South Sudan. The study was guided by three objectives: to examine the relationship between e-procurement and overall organizational performance, to assess its impact on procurement efficiency and cost effectiveness, and to evaluate its impact on procurement transparency, accountability, and donor confidence. The research was motivated by the need to address
inefficiencies associated with manual procurement systems in humanitarian organizations operating in fragile states like South Sudan. A descriptive research design was adopted for this study using an approach. Data was collected from 40 respondents at WCSS using questionnaires. The data were analyzed with statistics, such as frequencies and percentages, and presented in tables and charts. The study looked at procurement efficiency, cost-effectiveness, transparency, accountability, and overall organizational performance. These key variables helped understand their impact on WCSS with a focus on procurement efficiency and how it affects cost-effectiveness, transparency, and accountability, ultimately driving performance. The study found that e-procurement really helps WCSS work. Most people who took part in the study said that e-procurement makes it faster to buy things, reduces paperwork and mistakes, helps different departments work together better, and costs less. Also, e-procurement helps make things clear and makes people more responsible. Makes donors trust WCSS more because it's easier to keep track of records and there's less chance of cheating. The e-procurement system at WCSS makes a difference. It helps WCSS work.
Impact of supplier digital literacy on E procurement system utilization in local government entities
(Uganda Christian University, 2026-05-22) Kathylen Cynthia Namatovu
Though, the Electronic Government Procurement (e-GP) systems are becoming popular, In Uganda, notably in small scale, the involvement of suppliers from the local government level is low in small and medium sized enterprises (SMEs). This study investigated the effect of local suppliers' digital literacy on the use of the e-procurement system in Uganda. government D seventh entities were guided by the Technology Acceptance Model (TAM). The Technology Acceptance Model (TAM) has been developed by government entities guided by it, Davis (1989). The study pursued three specific objectives: to assess the current levels of digital literacy among registered suppliers, to measure suppliers’ actual system use, and to determine the
relationship between digital literacy and e-GP system utilization. The survey approach involved a cross-sectional study design. Data were gathered from 31 individuals, including suppliers, vendors, and procurement officers from local government agencies in Uganda. Digital literacy was gauged through a five-item tool, which evaluated operational capability, navigation, documentation, technical competence, and digital literacy awareness. System use was gauged through behavioral measures such as system use frequency, ease of use ratings, and online task completion. The study recommends that PPDA adopts to structured, tier-based digital literacy training for suppliers. The local governments are recommended to put in place appropriate
measures for supporting suppliers. A usability redesign of the e-GP system based on user experience principles is proposed. Future studies should consider employing large sample sizes and long-term designs, and performance indicators to assess e-procurement use.
Record keeping effectiveness and financial accountability in Mukono District Local Government
(Uganda Christian University, 2026-05-08) Vivine Safi Birungi
The research focused on studying the link between effective record keeping and financial accountability in Mukono District Local Government of Uganda. The research was prompted by the observation of ineffective record-keeping practices and their effects in terms of financial accountability issues, which were reported in various Auditor General Reports of the same district. The main objectives were to (i) analyze record-keeping practices in Mukono District Local
Government; (ii) evaluate the financial accountability levels in Mukono District Local Government; and (iii) study the relationship between record-keeping effectiveness and financial accountability in Mukono District Local Government.
For this research design, a cross-sectional correlational approach to the research methodology utilizing both quantitative and qualitative approaches was applied. Using a formula for Slovin, stratified random sampling of the selected respondents was done out of the entire sample population, which consisted of 180 respondents involved in accounting and finance management and accountability system practices. The instruments used in collecting the data in this research are: structured questionnaire, unstructured interview, and document analysis. Data analysis involves the use of SPSS version 26.0 for descriptive statistics, correlation, and linear regression. From the results, it can be concluded that record-keeping activities in Mukono District were moderately to highly performed, with a composite mean score of 3.42. However, there were some major shortcomings in record storage and protection, with a mean score of 3.19 and timeliness in record maintenance with a mean score of 3.28. Financial accountability was also moderately observed, with a composite mean score of 3.38. The poorest indicators in terms of financial accountability were audit performance, which had a mean score of 3.02, and budget discipline, which had a mean score of 3.21. According to Pearson's correlation analysis, there existed a highly positive relationship between record-keeping effectiveness and financial accountability, with r = 0.712 and p < 0.001. Also, regression analysis indicated that record-keeping effectiveness was a good predictor of financial accountability, with β = 0.684 and p < 0.001. The research established that improving the effectiveness of record keeping was an important factor for increasing financial accountability in the Mukono District Local Government. Some recommendations from the research included the adoption of electronic record keeping processes, capacity building through training of employees, improvement of internal audit processes, and adherence to financial policies and regulations. This would help minimize any financial irregularities.
A hybrid intent-driven and retrieval-augmented conversational framework for reliable University information access
(Uganda Christian University, 2026) Nicole Mary Johnson; Humphery Mubiru; Ethan Ariko
Students at Uganda Christian University frequently struggle to access timely and accurate institutional information because relevant details are scattered across notice boards, social media groups, and outdated web pages. This report presents the design, implementation, and evaluation of a hybrid multi-channel chatbot that merges intent-based routing, keyword retrieval, vector-based semantic search, and large-language-model generation to deliver context-grounded answers drawn from seventeen verified university documents. The system was deployed as both a web application and a WhatsApp integration, offering multilingual support in seven languages through the Sunbird translation service. Functional testing across representative query categories showed that the hybrid retrieval strategy returned relevant context for the majority of test queries, while a confidence-aware fallback mechanism directed users to appropriate university offices when the knowledge base could not provide a reliable answer. The findings indicate that combining complementary retrieval methods with grounded generation is a viable approach for building dependable information assistants in resource-constrained university settings.
Foreign policy and regional stability in East aAfrican Community: An analysis of Uganda’s role in regional stability
(Uganda Christian University, 2026-05-08) Shibbah Natasha Kyabagye
Thisresearchpaperinvestigatedtherelationshipbetweenforeignpolicyandregionalstabilityin Furthermore, Ugandawillachieveregionalintegrationthrougheconomicinterdependenceand contributionmadebysecuritypoliciesintheattainmentofregionalstabilitywithintheEAC, and policiesinEACwillfacilitatecooperationinsecurity, intelligence, and peacekeeping. Other recommendations includedincreasingintelligencesharing, jointtraining,andborder Finally, recommendationsfromtheresearchincludetheneedforimproveddiplomaticrelations
diplomaticpoliciesintheattainmentofregionalstabilitywithintheEAC, to establish the study concentrated on the following objectives: to examine the extent ofthe contribution made by was done through interviews and questionnaires, andbothpurposiveandsimplerandomsampling
Across-sectionalsurveydesignwasappliedinthecarryingoutofthisresearch. Data collection todeterminethecontributionmadebytradepoliciesintheattainmentofregionalstabilityinthe within the EastAfrican Community through diplomatic relations, security cooperation, and EAC. methods were employed. Atotalnumberof133employeesandtopmanagementoftheMinistry of Foreign Affairs were involved in this study.
economicpolicies.Diplomaticdialogue,mediation,andinvolvementinvariousEACforumswill tradeliberalization,whichwilldecreasetheriskofconflictsandsustainregionalstability. theEACthroughtheanalysisoftheinvolvementofUgandainensuringregionalstability.This
TheresearchfindingshaveindicatedthatUgandaisveryimportantinensuringregionalstability
ensurepeace,cooperation,anddecision-making.Ontheotherhand,commonforeignandsecurity
byfosteringdialogues,improvingitscapacityinmediationandconflictprevention,aswellasthe
incorporationofitsdiplomaticandsecuritypoliciestopromoteregionalsecuritycooperation.
management,aswellaseconomicdiplomacythroughtradefacilitationandeconomicagreements.
The effect of corporate governance practices on performance of public universities in Uganda: a case of Kyambogo University
(Uganda Christian University, 2026-04-17) Patricia Mwiza
The study assessed the effect of corporate governance and performance of Kyambogo University. The the major study objectives were; to examine the role played by University Governance boards; to The findings revealed that corporate governance variables namely board size, had a negative effect on the relationships between corporate governance with regard to institutional performance were affecting their performances. The purpose of the study was to examine the effect of Corporate Governance practices on the involved at strategic planning process of the University to improve on their roles as board members which and senate should understand and make effective policies and decisions regarding employee benefits and performance of Kyambogo University (r = -0.516, p-value < 0.01) while board effectiveness have a positive establish the relationship between Board contingency and performance of public Universities; and to retirement plans. Good policies on terminal, medical and long service award; Boards also should be establish the relationship between corporate governance and performance of public Universities. The study recommended that to manage institutional turbulence like employee strikes or unrest, council collected, (Glass & Hopkins, 1984).Spearman’s rank correlation analysis was used to determine the magnitude of study was carried out at a time when turbulences at Kyambogo University and other Public Universities performance of public Universities in Uganda with particular reference to Kyambogo University. And impact on firm performance (r = 0524, P-value<0.01). establish the relationship between Board effectiveness and performance of public Universities. ; to at Kyambogo University. The study employed both quantitative and qualitative designs to describe the data The study used a descriptive research design given the nature of the study of corporate governance practice events are in line with the mission and vision of the University.
Performance management practices and employee performance in MTN, Uganda
(Uganda Christian University, 2026-05-30) Jackline Atukwatse
The purpose of the study was to determine the effect of performance management (PM) practices on employee performance in MTN, Uganda. More specifically, the study thought to assess the effect of performance appraisals on employee performance in MTN, Uganda, to assess the effect of training and development on employee performance in MTN, Uganda and to assess the effect of performance feedback on employee performance in MTN, Uganda. The study employed a cross-sectional survey design in the research. Data was collected using a structured questionnaire. In conclusion, MTN, Uganda, actual performance could be compared to the desired performance; therefore, the outcome is evaluated and a development plan is set based on the weakness. MTN, Uganda therefore needs to put more investments on training to maximize performance of its employees by making them more effective and efficient. To increase and maximize performance, MTN, Uganda needs to carry out performance reviews through giving performance feedback to its employees so as to motivate them, and in doing so, they not only reduce staff turnover but also attract the right kind of people who can give maximum performance. The researcher recommended that MTN, Uganda needs to realize that it is a telecommunication firm that is there to serve Ugandans. The telecommunication firm should turn around the challenges it faces, re-inventing their workforce, processes, procedures and practices by embracing the performance management (PM) aspects of; performance appraisal,
training and development and performance feedback. For further research, the researcher would suggest that a survey of different company in a different sector in the country should be carried out on performance feedback instead of focusing on MTN, Uganda. This will enable the other researchers to collect information relating to performance feedback from staff of different service firms.
The impact of Electric Point Of Sale (EPOS) System on supply chain coordination case study: Mega Standard Supermarket
(Uganda Christian University, 2026-05-07) Lucky Peace Lamaro
This study looked into how electronic point of sale systems affected the coordination of the supply chain in a retail business, specifically, the Mega Standard Supermarket in Kampala, Uganda. The study's three main goals were to ascertain how the supply chain’s coordination was impacted by the EPOS systems’ information-sharing capabilities, inventory replenishment support, and stock management efficacy. This study used a case study research design and a quantitative research methodology. 52 respondents completed questionnaires to provide data, which were further examined using the SPSS software, both inferential statistics (correlation analysis) and descriptive statistics (frequencies, percentages, averages, and standard deviations) were used. The results showed a statistically significant positive association between supply chain coordination and the POS systems’ ability to share information and their stock control effectiveness. Supply chain coordination was found to have a statistically negligible link with inventory replenishment support, notwithstanding their favorable relationship. In summary, suggestions were made for improved system integration, provision of
comprehensive training, and ensuring reliable ICT infrastructure since even though the use of EPOS systems, which provide real-time data regarding stocks, helps in proper coordination of the supply chain, their role had been restricted by various factors, such as lack of system integration with suppliers and inadequate infrastructure.
The effect of financial risk management on financial performance of commercial banks in Uganda: a case of Stanbic Bank, Mukono Branch
(Uganda Christian University, 2026-05-07) Daphine Kukundakwe
The study looked at the impact of financial risk management on Ugandan commercial banks' financial results, using Stanbic Bank in Mukono as an example. In particular, it looked at how credit risk management affected Stanbic Bank's financial performance, how liquidity risk management affected Stanbic Bank's financial performance, and how operational risk management affected Stanbic Bank's Mukono branch's financial performance. In addition to using a quantitative research approach, the study was conducted using a cross- sectional survey research design. Stratified sampling was employed in the data collecting process, and questionnaires were used to gather the information. This study employed a sample size of 52 workers who work in various departments at the Stanbic Bank branch in Mukono. The study findings established that financial risk management significantly affects the financial performance of Stanbic Bank Uganda, Mukono Branch, with credit risk management (r = .636*,p < .05), liquidity risk management (r =.674**, p < .05), and operational risk management (r=.605**, p < .05) all showing strong and statistically significant positive relationships with
financial performance. The results suggest that good practices like credit appraisal, liquidity management, internal controls, staff training, and risk management policies reinforce financial stability, minimize possible losses, and eventually increase the profitability and general performance of the bank. Finally, the research suggested that Stanbic Bank Uganda, Mukono Branch needs to enhance financial risk management through the following improvement of credit appraisal and loan monitoring, the improvement of real-time liquidity management and contingency planning, the strengthening of internal controls and regular audits, and the continuous staff training..
The effect of inventory management practices on service delivery: a case of study on Pearl Wellness Center, Mukono
(Uganda Christian University, 2026-05-08) Priscilla Nabajja
This study examined the effect of inventory management practices on service delivery at Pearl Wellness Centre in Mukono, Uganda. The main objective of the study was to assess how inventory management practices influence service delivery, with specific focus on inventory management practices used at the Centre, the relationship between inventory accuracy and service delivery, and the challenges affecting effective inventory management. This study adopted a mixed-methods approach, using both qualitative and quantitative methods. A sample of 15 was surveyed through questionnaires, interviews and observations. Data was tabulated, frequency and percentages were used to interpret the findings. The study established that Pearl Wellness Centre has basic inventory management practices that include using previous consumption data, stock-taking and matching physical and recorded stocks. The study also revealed a positive link between inventory accuracy and service delivery, in that inventory accuracy results in less emergency orders, better service and satisfied customers. But the study found factors negatively impacting effective inventory management, such as lack of financial support, ineffective supplier coordination, use of manual systems, absence of modern technology and poor supervision. The study found that good inventory management practices enhance service delivery at Pearl Wellness Centre by ensuring supply of medical items and avoiding service disruptions. The study concluded that the Centre should implement computerised systems, improve supplier coordination, increase funding for inventory management, and strengthen staff training and supervision to improve inventory performance and service delivery. Accuracy and service delivery, and the challenges affecting effective inventory management.