Browsing by Author "Sharon Ruteera Kiyonjo"

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    Exploring the opportunities and challenges of integrating artificial intelligence in human resource management: a case study of ministry of finance, planning and economic development
    (Uganda Christian University, 2026-04-15) Sharon Ruteera Kiyonjo
    This study examined the opportunities and challenges of integrating Artificial Intelligence (AI) in Human Resource Management (HRM) at the Ministry of Finance, Planning and Economic Development (MOFPED) in Uganda. The study was guided by three objectives: to assess the potential benefits of AI in HR functions, to identify challenges affecting its adoption, and to propose strategies for effective implementation. A mixed-methods research design was employed, combining both quantitative and qualitative approaches. Data was collected from HR personnel, line managers, and IT staff using structured questionnaires and interviews, and analyzed using descriptive statistics and thematic analysis. The findings revealed that AI offers significant opportunities for improving HRM functions, including enhancing recruitment efficiency, reducing bias in employee selection, supporting data-driven decision-making, improving performance monitoring, and identifying employee training needs. In addition, AI was found to enhance communication between HR departments and employees through automated systems such as chatbots. However, the study also identified key challenges hindering AI integration, including high implementation costs, lack of technical expertise, employee resistance due to fear of job displacement, data privacy concerns, inadequate ICT infrastructure, and the complexity of AI systems. The study concludes that although AI has strong potential to transform HRM in public institutions, its successful adoption requires strategic planning, investment in infrastructure and skills development, and the establishment of clear policy frameworks. The study recommends gradual implementation of AI systems, continuous staff training, and increased awareness to enhance acceptance and sustainability within the Ministry.