Browsing by Author "Amos Khaukha"

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    Factors Driving Electronic Banking Systems: A Case Study of Equity Bank
    (Uganda Christian University, 2024-06-14) Amos Khaukha
    The research delved into the adoption and usage patterns of electronic banking systems, focusing on factors influencing customer adoption, challenges associated with such systems, and the correlation between electronic banking and customer satisfaction in commercial banks. Employing a descriptive cross-sectional design, the study utilized a mixed-method approach to gather data from 59 respondents via questionnaires. Quantitative data underwent analysis through measures of central tendency. Findings revealed customers highly prioritize the convenience and accessibility of E-banking services, though security concerns vary among them. While intuitive interfaces and cost savings hold lesser importance on average, there's notable variability in customer preferences regarding these aspects. Conclusively, financial institutions operating in the E-banking sector should tailor their strategies in line with these insights. While security-related challenges exhibit moderate importance with varying perceptions, issues like reputational damage, technological advancements, and cost bear significant weight, garnering more uniform opinions among respondents. Effective addressing of these challenges is crucial not only for enhancing system security and reliability but also for upholding a positive reputation and remaining competitive in the dynamic digital landscape. Furthermore, institutions should prioritize inclusive E-banking services, considering the varying degrees of importance placed on accessibility challenges by different respondents. Recommendations include investing in robust online and mobile banking platforms to ensure round-the-clock accessibility across various devices and browsers. Recognizing the diverse range of security concerns among customers, offering customizable security options is advisable, allowing users to tailor their security settings to their comfort levels.