Browsing by Author "Anyango Grace Omondi"

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    The Effect of Technological Innovation on the Performance of Commercial Banks: A Case Study of Stanbic Bank
    (Uganda Christian University, 2024-10-11) Anyango Grace Omondi
    The effect of technological innovation on the financial performance of commercial banks was analyzed based on a study context. The objectives that informed the study included; ascertaining the effect of Internet banking, agency banking, ATM banking, and mobile banking on the bank's financial performance. A cross-sectional survey design approach was adopted for the study, and the study was focused on Stanbic Bank. The targeted population of the study was 50 respondents, while the sample size was 44, though the actual participants were 40. The collection of data was through both qualitative and quantitative research approaches. The data collection instrument used in the study was the questionnaire. The study therefore established that the relationship between technological innovation and financial performance was a positive one. The results mean that the utilization of the different innovations is positively related to performance, and hence using them much more would increase the performance of Stanbic Bank. The technological innovation and financial performance relationship is important in the practice of financial institutions. The study recommended that commercial banks need to extend their electronic services in a well-planned and articulated strategy for the long run since this will increase clients' satisfaction and also increase the institution's profits. The banks were also requested to carry out awareness and promotional campaigns so that the customers are aware of the benefits of using e-banking.