Browsing by Author "Butrus Mogga Rizik"

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    The Relationship Between Agency Banking and Performance of Commercial Banks in Uganda: A Case of Centenary Bank-Mukono Branch
    (Uganda Christian University, 2024-05-29) Butrus Mogga Rizik
    The study's foundation was the correlation between Uganda's commercial banks' performance and agency banking. The investigation was carried out at the Mukono branch of Centenary Bank. The study aimed to explore the factors that influence agency banking at Centenary Bank Mukono, explore the relationship between sales growth and agency banking at Centenary Bank, Mukono, and examine the challenges faced by commercial banks in introducing agency banking. In order to gather both qualitative and quantitative data in accordance with the particular goals of the study and research questions, a cross-sectional research methodology was employed. A sample of 66 respondents was picked from a population of 88 individuals using a basic random selection technique in conjunction with purposive sampling, which aided the researcher in choosing respondents from various categories. Closed-ended questionnaires drafted from the study's objectives and scored on a 4-point Likert scale were used to collect primary data. Secondary data was gathered from secondary data sources and presented in the form of frequency tables and frequency tabulations for analysis. The results of the study demonstrated that customers are less likely to use and transact with financial service providers when they do not have nearby branches. For commercial banks to operate successfully, agency banking is essential. This is so that banks may reach out to rural areas and reduce operational costs—both of which contribute to financial inclusion overall through the agency banking model. The study found that although agency banking presents banks with fraud challenges, it is a model that commercial banks can adopt to promote financial inclusion in general. According to the study, banks should audit the security steps that the agencies are taking to guarantee the safety of both the customer and the agent. Additionally, agents should be given the appropriate systems, tools, and training. This is due to the fact that inadequate training, along with the absence of essential tools and processes, exposes banks to a range of risks, including technological, legal, reputational, and operational hazards.