Browsing by Author "Deng Malok"

Now showing 1 - 1 of 1
  • Thumbnail Image
    Item
    Dissertation
    (Uganda Christian University, 2024-09-18) Deng Malok
    This research investigates how procurement planning affects public organization service delivery, concentrating on Wakiso District. Three main goals drove the research: first, to examine the roles that different stakeholders played in the procurement planning process; second, to assess the effect that high-quality planning has on service delivery; and third, to determine the extent to which the choice of procurement methods affects service delivery in Wakiso District. The study's findings reveal that effective stakeholder engagement during procurement planning significantly enhances service delivery outcomes. However, challenges such as inadequate training and resistance from external stakeholders hinder the full realization of these benefits. This is consistent with Grillitsch & Rekers (2016), who argue that stakeholder involvement is crucial for successful public sector procurement but is often insufficiently addressed. Additionally, the research highlights the positive impact of quality plans on service delivery, with a majority of respondents acknowledging improvements in accountability, transparency, and the reduction of project delays and cost overruns. These findings align with Smith, & Irani (2003), who emphasize the role of quality management in enhancing project efficiency. However, the study also identifies gaps in the regular review and updating of quality plans, which Oakland (2014) notes as essential for maintaining their relevance in dynamic service delivery environments. Finally, the study assesses the influence of procurement methods on service delivery, concluding that the choice of method significantly affects the timeliness and quality of service delivery. This finding supports the argument by Thai (2001) that procurement methods must be carefully selected to align with organizational goals and service delivery requirements. In conclusion, this research underscores the critical role of procurement planning in enhancing service delivery in public organizations. It calls for improved stakeholder engagement, regular updates to quality plans, and careful selection of procurement methods to optimize service delivery outcomes in Wakiso District. The study contributes to the existing body of knowledge by providing empirical evidence on the importance of these factors in public sector procurement, particularly within the Ugandan context