UCU Scholar :: Browsing by Author "Geria Nelson Mandela"

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Revenue Collection and Service Delivery in Arua City
(Uganda Christian University, 2025-08-07) Geria Nelson Mandela
This study investigates the relationship between revenue collection and service delivery in Arua City, Uganda. As a newly elevated city, Arua faces high expectations in terms of infrastructure development, waste management, education, health, and other public services. However, effective delivery of these services heavily depends on the city's ability to mobilize and manage local revenues. The study aims to assess the current methods of revenue collection, evaluate how collected funds are utilized, and analyse the impact of revenue generation on the quality-of-service delivery. Using a descriptive research design, data will be collected from city officials, taxpayers, and service users through questionnaires, interviews, and document review. The findings are expected to highlight key challenges such as low tax compliance, weak enforcement mechanisms, corruption, and limited public awareness, all of which hinder effective revenue collection and service delivery. The study will also propose strategies to improve revenue mobilization and ensure that local revenue directly translates into tangible public services. Ultimately, the research aims to support policy development that promotes financial accountability and improved service delivery in Arua City.