Browsing by Author "John Baptist Ogala"

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    Impacts of E-banking and Financial Performance of Financial Institutions in Uganda
    (Uganda Christian University, 2024-05-23) John Baptist Ogala
    The study was about the effects of E-banking and financial performance of centenary bank, Soroti branch, Uganda. The study was based on the following objectives; to find out the methods of EBanking of centenary bank Soroti branch, to establish the level of performance of centenary bank Soroti branch, and to determine the relationship between the method of E-banking and the level of performance of centenary bank Soroti branch. A sample of 80 respondents both female and male employees and customer were selected for this study. The study employed a cross-sectional research design and methodology used was both qualitative and quantative. Questionnaires and documentary review were the major tools of data collection. In honor of the methods of E-banking of centenary bank Soroti branch, the majority of respondents, strongly believed that there are different methods of E-banking like the use of ATM cards, mobile banking, internet banking, electronic funds transfer etc. In regards to level of performance of centenary bank, Soroti branch, it was revealed that the bank has a big number of customers, big customer deposits. In repute to relationship between e-banking and the level performance of centenary bank, Soroti branch, it was revealed that e-banking enables the bank to raise money in larger amounts to get profits, the bank developed and exploited new opportunities of electronic banking that provide more income for the bank. It was recommended that the banks management should understand risks associated with ebanking services and evaluate the resulting risk management costs against the potential return on investments prior to offering e-banking services, bank should ensure its e-banking infrastructure contain sufficient capacity to ensure reliable service availability, bank should carefully consider the customer expectations and potential impact of service disruptions on customer satisfaction and loyalty. Descriptive data analysis was used to analyze data obtained from the field. The researcher found out that Majority of respondents saw the following as the major E-banking method. ATM 57.5(82.5%), Online internet 22.5(62.5%), mobile banking 25(75%), Tele-banking 52.5(75%), Electronic funds 42.5(67.5%) the firms performance and the respondents also saw the following as the level of financial performance. Liquidity ratio 50(75%), profitability ratio 40(52.5%), solvency ratio 50(62.5%), efficiency ratio 50(60%), leverage ratio 42(57.5%). The study though had some shortcomings like inadequate funds for collecting data from the field, inadequate information from the respondents since managers were not willing to reveal their secrets out however despite the shortcomings the research was a success.