Browsing by Author "Rhona Akankwasa"

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    Effect of Mobile Money Technology on Performance of Small and Medium Enterprises in Mukono Central Division
    (Uganda Christian University, 2024-08-29) Rhona Akankwasa
    This study seeks to find out the effect of mobile money technology on performance among small and medium enterprises in Mukono Central Division, Uganda. This paper tries to explain how the adoption and use of mobile money services have revolutionized SMEs' business management in improving their financial and operational performance. A cross-sectional research design combining elements of both a quantitative and qualitative approach was used in the collection of data from the SMEs owners or operators who reported that mobile money significantly contributed to increased revenue, improved cash flow management, and overall business growth. These results reveal that a large proportion of SMEs have been able to incorporate the usage of mobile money into daily business activities, saving on transaction time and thus enhancing the satisfaction levels among customers. The study also goes ahead to pinpoint some of the central issues hindering the complete ability of mobile money technology, including transaction fees, limited digital literacy, and security-related issues. These challenges highlight the requirement for focused interventions in order to support SMEs in their effort to maximize the full potential of mobile money. It points out that the use of mobile money relates positively to improved business performance, although such an impact would vary among the different SME types depending on the nature or size of the business or even sectors. This nuanced understanding provides valuable insight for policymakers and relevant stakeholders who seek to enhance the digital capabilities of the SMEs and promote financial inclusion. The findings from the study add to the contribution towards the general discussion of digital financial services through addressing the challenges faced in adopting mobile money technology with actionable suggestions that will spur economic growth and ensure the sustainability of SMEs within Mukono Central Division and beyond.