Browsing by Author "Shanitah Namuswe"

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    The effect of early supplier involvement on customer satisfaction in Health Care: Case study Nakasero Hospital Limited
    (Uganda Christian University, 2026-04-30) Shanitah Namuswe
    This study examined the effect of early supplier involvement (ESI) on customer satisfaction at Nakasero Hospital Limited in Kampala, Uganda. ESI was measured through three dimensions: supplier integration, information sharing, and collaborative problem solving.A cross-sectional survey design with mixed methods was employed. Data were collected from 52 employees using questionnaires aand Quantitative data were analyzed using descriptive statistics and Pearson correlation.Findings revealed strong positive relationships between all ESI dimensions and customer satisfaction. Information sharing had the strongest correlation (r = 0.856, p < 0.001), followed by collaborative problem solving (r = 0.820, p < 0.001), and supplier integration (r = 0.761, p < 0.001). Respondents agreed that effective supplier communication improves service delivery (Mean = 4.077) and early supplier involvement aligns with hospital needs (Mean = 4.000).The study concludes that early supplier involvement significantly enhances customer satisfaction in healthcare settings. Recommendations include strengthening supplier integration in procurement planning, adopting digital communication systems, and promoting collaborative problem-solving partnerships.