DIGITAL FINANCIAL SERVICES (DFS) AND FINANCIAL INCLUSION AMONGST WOMEN ENTREPRENUERS IN UGANDA A CASE STUDY OF MUKONO MINICIPALITY, UGANDA
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Date
2024
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Publisher
UGANDA CHRISTIAN UNIVERSITY
Abstract
ABSTRACT
This research looks into how women-owned businesses in Uganda's Mukono Municipality are
impacted by Digital Financial Services (DFS) in terms of financial inclusion, financial
performance, and operational efficiency. The adoption of DFS which includes online, mobile,
and agency banking is evaluated in terms of its capacity to decrease impediments to financial
services for female entrepreneurs, enhance financial management, and foster resilience in
company.
Data was gathered through self-administered questionnaires from a sample of female
entrepreneurs using a cross-sectional survey methodology. Descriptive statistics and
correlation techniques were used for analysis. The findings showed that although its adoption
is still modest, agency banking improves accessibility to financial services. While internet
banking has a beneficial impact on operational efficiency despite security and trust issues,
mobile banking greatly enhances financial management and transactional efficiency.
The study's conclusions indicate that DFS has a favourable impact on the financial inclusion
and business success of female entrepreneurs in Mukono Municipality. However, there are still
obstacles that need to be overcome, such low trust, low utilisation rates, and the need for more
specialised financial tools and financial education. A portion of the results have significant
importance for financial institutions, governments, and technology providers that seek to use
digital financial inclusion for economic growth.