Credit Management Policy and Loan Repayment Performance in Saccos

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Date

2023-09-27

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Uganda Christian University

Abstract

The study focused on the high levels of non-performing loans in SACCOS within Sheema District, posing a threat to their sustainability and goals. By examining Muhame Financial Services as a case study, the research aimed to assess how credit management policies influence loan repayment performance. Specifically, the study investigated the impact of credit terms, client appraisal, and credit collection policies on loan repayment performance. The research design employed was descriptive, with respondents consisting of purposively selected staff members and clients chosen through simple random sampling, resulting in a total of 80 participants. Questionnaires were used to collect primary data. Based on the findings, it was concluded that there exists a positive relationship between credit terms, client appraisal, credit collection, and loan repayment. The study suggests that Muhame Financial Services should delve into the reasons behind repayment defaults and address the challenges faced by credit officers to mitigate this trend. The researcher also recommended that MFS management should assemble a highly skilled team to research and implement effective credit management policies. Additionally, providing training for their staff, particularly credit officers, is advised. Allocating sufficient resources, including adequate funds for the management of loans, is crucial for enhancing loan repayment performance.

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This is a dissertation.

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