THE EFFECT OF FINANCIAL INCLUSIONS ON BANKS PERFORMANCE IN MUKONO DISTRICT: A CASE STUDY OF ALL BANKS IN MUKONO DISTRICT
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Date
2024-09-02
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Abstract
The study explored the effect of financial inclusions on banks performance in Mukono District.
The research design had a mixture both qualitative and quantitative approaches were used. A
sample of 12 banks in Mukono District was used for the study. Data that was collected using a
structured questionnaire and interview guide for employees and key informants and after was
analyzed using descriptive statistics for quantitative data while thematic content analysis was used
for qualitative data. The findings of the study showed that that financial inclusion strategies had a
positive effect on banks performance. Its therefore recommended that Banks should strive to
implement better financial inclusion strategies by reducing the requirements for account opening,
diversify the banking sector through use better technology, ensure effective customer satisfaction
from the services provided by the banks, and as well as have training of training of their customers
on how to use the various services provided by the banks.