Bachelor of Business Administration - BBUC

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https://hdl.handle.net/20.500.12311/2318

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Browsing Bachelor of Business Administration - BBUC by Author "NATUKUNDA LYDIA"

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    FINANCIAL ACCOUNTABILITY AND SERVICE DELIVERY IN KANUNGU DISTRICT A CASE OF BUTOGOTA TOWN COUNCIL
    (UGANDA CHRISTIAN UNIVERSITY, 2025-09-17) NATUKUNDA LYDIA
    ABSTRACT This study was conducted with the general objective of establishing the effect of financial accountability on service delivery in Butogota Town Council. To be specific, the study examined the effect of financial planning on service delivery, assessed the effect of financial reporting on service delivery, and established the effect of budgetary control on service delivery in Butogota Town Council. A cross sectional survey design was adopted with a triangulation approach to establish the effect of financial accountability on service delivery in Butogota Town Council. Using questionnaire survey, interview guide, and documentary guide, data was collected from 108 respondents that included town councilors, technical officers, CSOs officials, TC board and committee members, beneficiary members, and service providers in Butogota town council. The collected data were analyzed with the aid of SPSS (version 26.0). Quantitative data were presented in the form of tables as percentages for descriptive statistics, and Pearson’s Correlation was adopted to test if variations in the opinions of the respondents were significant. For qualitative data, the researcher transcribed interviews. Results clearly demonstrate that financial planning significantly enhances service delivery in Butogota Town Council. Results further indicated that Timeliness, stakeholder engagement, clarity, and transparency of reports are essential for accountability and effective service outcomes. Finally, findings revealed that budgetary control significantly enhances service delivery in Butogota Town Council through clear guidelines, effective expenditure monitoring, and reduced financial mismanagement. In conclusion, the results indicated a strong positive and statistically significant relationship between financial accountability and service delivery, with a Pearson correlation coefficient of 0.686 and a p-value of 0.000. These studies suggest that councils should develop community participation systems so that fiscal plans will more accurately represent community priorities, enhancing the relevance of services and citizen satisfaction.