School of Journalism, Media and Communication

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Assessing the Public Awareness and Understanding of Efris in Mukono Central Division Mukono Municipality
(Uganda Christian University, 2024-10-30) Charles Ssuuna
The study assessed the public awareness and understanding of EFRIS in Mukono central division, Mukono municipality. The study was guided by the following objectives: to explore the level of public awareness and understanding of the EFRIS system, to assess the effectiveness of the media in educating citizens about the benefits and usage of EFRIS and to identify the challenges faced by tax payers in using EFRIS in Mukono central division, Mukono municipality. This study used a descriptive survey approach in order to collect data on variables in several frameworks at the same time. The study revealed that the public awareness and understanding of EFRIS Tax system at Mukono central division was moderate. There were mixed perception and varied observations regarding the effectiveness of media in educating the tax payers in Mukono central division and intermittent power supply and Internet outages were the major challenges to adoption and effective implementation of EFRIS by the tax payers / public. It was concluded that public awareness of EFRIS in Mukono central division is relatively moderate. It was therefore recommended that in order to enhance public awareness URA management should ensure that there is country wide sensitization of the public on usage of various e-tax applications in order to enhance tax compliance.