Browsing by Author "Karuhanga Edward"

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    Effect of electronic procurement systems on organizational performance a case of DHL Uganda.
    (Uganda Christian University, 2024-09-11) Karuhanga Edward
    This is a theoretical research report based on the review of the effect of electronic procurement systems on organizational performance using a case of DHL Uganda. The study sought to achieve three specific objectives that are; to analyze the effects of e- tendering systems on organizational performance, to determine the effect of e- invoicing systems on organizational performance and to assess the role of e-payment systems on enhancing organizational performance. This research therefore assesses how these technology systems enhance operational efficiency, cost reduction and process optimization Using a cross sectional research design, the study incorporated the mixed method approach i.e. the qualitative and quantitative analysis of procurement data so as to get results. Structured questionnaires were handed out to 49 employees to gather data but only 40 of them managed to respond. The results showed a positive relationship between electronic procurement systems and organizational performance. These results indicate that the e-payments systems streamline financial transactions, reduce costs and improve customer satisfaction. E-tendering systems notably promote transparency, reduce transaction costs in the procurement process and strengthen supplier relationships while e-invoicing improves accuracy, reduces operational costs and strengthens supplier relationships. The findings also present valuable recommendations and practical insights for professionals and organizations aiming to implement the systems to optimize procurement processes on how to maneuver the challenges that may come along.