Effect of electronic procurement systems on organizational performance a case of DHL Uganda.
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Date
2024-09-11
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Uganda Christian University
Abstract
This is a theoretical research report based on the review of the effect of electronic
procurement systems on organizational performance using a case of DHL Uganda. The
study sought to achieve three specific objectives that are; to analyze the effects of e-
tendering systems on organizational performance, to determine the effect of e-
invoicing systems on organizational performance and to assess the role of e-payment
systems on enhancing organizational performance. This research therefore assesses
how these technology systems enhance operational efficiency, cost reduction and
process optimization
Using a cross sectional research design, the study incorporated the mixed method
approach i.e. the qualitative and quantitative analysis of procurement data so as to
get results. Structured questionnaires were handed out to 49 employees to gather
data but only 40 of them managed to respond. The results showed a positive
relationship between electronic procurement systems and organizational
performance. These results indicate that the e-payments systems streamline financial
transactions, reduce costs and improve customer satisfaction. E-tendering systems
notably promote transparency, reduce transaction costs in the procurement process
and strengthen supplier relationships while e-invoicing improves accuracy, reduces
operational costs and strengthens supplier relationships. The findings also present
valuable recommendations and practical insights for professionals and organizations
aiming to implement the systems to optimize procurement processes on how to
maneuver the challenges that may come along.