Financial Digitilizationand Financial Performance of Tujijenge Financial Services, Bukedea Town (Uganda)
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Date
2025-10-24
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Uganda Christian University
Abstract
The research topic was “financial digitalization and financial performance of Tujijenge Financial Services, Bukedea Town (Uganda)”, guided by three specific objectives: to examine the effect of internet banking on financial performance, to assess the effect of mobile banking on financial performance, and to investigate the effect of Automated Teller Machine (ATM) banking on financial performance. The study employed a descriptive design with a sample size of 36 respondents drawn from different departments of the institution. Findings on internet banking revealed that it significantly improved financial performance by reducing processing delays and operational costs, with regression results showing a positive and significant effect (Beta = 0.153, p = 0.007; Adjusted R² = 9.8%). For mobile banking, results indicated it enhanced cash flow and customer loyalty, with a positive and significant effect (Beta = 0.224, p = 0.015; Adjusted R² = 7.5%), despite concerns about expense reduction and monitoring irregularities. On ATM banking, although respondents noted benefits such as cost savings and error reduction, regression analysis revealed an insignificant effect (Beta = 0.091, p = 0.169; Adjusted R² = 2.4%), showing it contributed little to financial performance compared to other channels. In general conclusion, the study established that internet and mobile banking significantly improve financial performance at Tujijenge Financial Services, while ATM banking plays only a supplementary role.