Bachelor of Business Administration-MUC

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    RECORD KEEPING AND FINANCIAL PERFORMANCE OF FINCOM, KOLOLO KAMPALA UGANDA
    (Uganda Christian University, 2025-09-24) ABDALLAH WAKABENGA
    This study investigated the relationship between record keeping and financial performance at FINCOM, a financial institution located in Kololo, Kampala, and Uganda. The main objectives were to examine the types of record keeping systems used, assess the quality and consistency of financial records, and evaluate how record keeping affects financial performance. A descriptive research design was used, and data was collected through questionnaires from 104 employees across various departments. The findings showed that most of the employees at FINCOM use computerized systems like accountiThis study investigated the relationship between record keeping and financial performance at FINCOM, a financial institution located in Kololo, Kampala, Uganda. The main objectives were to examine the types of record keeping systems used, assess the quality and consistency of financial records, and evaluate how record keeping affects financial performance. A descriptive research design was used, and data was collected through questionnaires from 104 employees across various departments. The findings showed that most of the employees at FINCOM use computerized systems like accounting software and Excel spreadsheets, although some still use manual methods. The quality of financial records was rated as generally high, and most respondents agreed that proper record keeping helped improve budgeting, increase profits, and support better decision-making. A Pearson correlation analysis showed a strong and positive relationship between record keeping quality and financial performance, confirming that better records lead to better financial outcomes. The study concluded that record keeping is a key factor in financial success. It recommended that FINCOM fully transition to digital systems, standardize record keeping practices across all departments, and regularly train staff on proper financial documentation. Limitations of the study included its focus on only one organization and the use of self-reported data. The research provides useful insights for financial institutions aiming to improve their performance through better record keeping. Future studies could explore the role of employee training, regulatory compliance, and customer satisfaction in relation to financial record management. ng software and Excel spreadsheets, although some still use manual methods. The quality of financial records was rated as generally high, and most respondents agreed that proper record keeping helped improve budgeting, increase profits, and support better decision-making. A Pearson correlation analysis showed a strong and positive relationship between record keeping quality and financial performance, confirming that better records lead to better financial outcomes. The study concluded that record keeping is a key factor in financial success. It recommended that FINCOM fully transition to digital systems, standardize record keeping practices across all departments, and regularly train staff on proper financial documentation. Limitations of the study included its focus on only one organization and the use of self-reported data.
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    LOAN PORTFOLIO MANAGEMENT AND FINANCIAL PERFOMANCE IN MICROFINANCE INSTITUTIONS IN UGANDA (CASE STUDY OF GODRICH MICROFINANCE LIMITED, BUDAKA DISTRICT)
    (Uganda Christian University, 2025-09-07) OKONGO PONSIANO FORI
    This study is to establish the relationship between loan management and the financial performance of microfinance institutions, using Godrich Microfinance Limited as a case study. The study followed a quantitative approach and adopted a Case study design. The key respondents of the study were the relationship officers that deal directly with identification and recommendation of prospective loan borrowers. The study findings revealed the existence of: a significant relationship between loan portfolio planning and financial performance (r=.27, p<.05); the existence of: a significant relationship between client screening and financial performance (r=.34, p<.01); and the lack of a significant relationship between credit risk control and financial performance. The study concluded that loan portfolio planning and client screening are very key to MFIs financial performance. Credit risk control plays an insignificant role in MFIs financial performance as explained by the key objectives and the inherent nature of the type of clients served by MFIs. It is recommended that MFIs strengthen their portfolio planning and client screening policies, and continue to improve on their credit risk control policies in line with their key objectives. Further research is recommended to cover more MFIs, and a study on the role of insurance as hedge to MFIs inherent risk is highly recommended.
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    THE EFFECT OF MICROFINANCE SERVICES ON THE PERFORMANCE OF SMALL AND MEDIUM ENTERPRISES IN BUKWO TOWN COUNCIL, BUKWO DISTRICT
    (Uganda Christian University, 2025-09-04) CHEROTICH VICTOR
    This study investigated the effect of Micro finance services on the performance of small and medium enterprises in Bukwo Town council, Bukwo District . Employing a cross-sectional design with a mixed methods approach, the research collected both quantitative and qualitative data. Quantitative data were analyzed using stratified random sampling and purposive sampling, while qualitative data were used to complement and explain the quantitative findings under descriptive statistics. The study specifically focused on three issues Types of microfinance services accessed by SMES, Relationship between microfinance services and financial performance and challenges faced by SMES in accessing and utilizing micro finance services. A total of 200 respondents participated in Small and medium institution. The response rate of 57% ensured reliable and representative data for analysis. Descriptive statistics revealed moderate to high agreement among respondents that micro finance services align with Town council priorities, timely disbursement of funds occurs, and monitoring activities are regularly conducted. Correlation analysis revealed significant positive relationships between Micro finance services on the performance of small and medium enterprises (r = 0.54, p < 0.01), Types of microfinance services accessed by SMES (r = 0.61, p < 0.01), Relationship between microfinance services and financial performance (r = 0.72, p < 0.01). These findings indicate that effective planning, proper implementation, and consistent monitoring of Microfinance services contribute substantially to enhancing performance of small and medium enterprises within the Town council setting. The qualitative data further supported these results by highlighting the role of stakeholder engagement during planning, adherence to procurement guidelines during implementation, and the importance of audit feedback during monitoring in promoting SMES. The study was grounded in Agency Theory, which emphasizes the need for monitoring mechanisms. The study recommends strengthening stakeholder participation, improving expenditure controls, and institutionalizing regular monitoring and feedback mechanisms to further improve Performance of small and medium enterprises in Bukwo Town council ,Bukwo District
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    COMPUTERIZED ACCOUNTING SYSTEMS AND FINANCIAL PERFORMANCE OF GENERAL MERCHANDISE BUSINESSES IN UGANDA (CASE STUDY OF NOVO ENTERPRISES LIMITED, TORORO)
    (Uganda Christian University, 2025-08-29) NYAMWENGE SHARON AGNES
    The study examined the relationship between Computerized Accounting Systems and financial performance of General Merchandise businesses in Uganda, A case of Novo Enterprises Limited, Tororo Branch. The study was based on three specific objectives including examining the relationship between computerized data filing and financial performance of NEL, determining the relationship between computerized data storage and financial performance of NEL and assessing the relationship between computerized data retrieval and financial performance of Novo Enterprises Limited. Theoretically, this study was underpinned by the Technology Acceptance Model theory. This study used across-sectional survey design with both qualitative and quantitative approaches. The population of the study was 150 employees with a sample size of 100 employees. The study employed both purposive and simple random sampling. Findings from the study show that that Computerized Record Storage is the greatest contributor to financial performance with beta value = 0.551 at 0.001 level of significance. This means that Computerized Record storage has a positive and significant effect on financial performance. Findings from the study reveal that Computerized Record Filling is the second contributor to financial performance with beta value = 0.439 at .003 level of significance. This means that Computerized Record filling has a positive and significant effect on financial performance. Findings from the study show that Computerized Record Retrieval is the third contributor to financial performance with beta value = 0. 342 at .931 level of significance. This signifies that Computerized Record Retrieval has a positive and significant effect on financial performance. Findings from the model summary using predictors including Computerized Record Filling, Computerized Record Storage, and Computerized Record Retrieval produced Adjusted R Square value of 0.971. This shows that 97.1% variations in financial performance are caused by Computerized Record Filling, Computerized Record Storage, Computerized Record Retrieval while the remaining 2.9% variations in financial performance are as a result of other factors. According to the study, Novo Enterprises Limited's management should make sure that financial records are kept up to date and reported objectively at all times. This could enhance the standards of financial data handed in, which could assist in decision-making and enhance Novo Enterprises Limited’s financial performance. The results of the study showed that computerized record retrieval significantly improves financial performance. The study suggests Novo Enterprises Limited’s management undertake an investment in database development to provide simple data backup, archiving, and retrieval as needed. The management of NEL should make sure that records are properly preserved in safe locations for a suitable amount of time in order to improve financial performance, based on the fact that records storage has a positive and significant effect on the financial performance
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    ACCOUNTING PRACTICES AND FINANCIAL REPORTING IN LOCAL GOVERNMENT: CASE STUDY OF BUTEBO DISTRICT LOCAL GOVERNMENT
    (Uganda Christian University, 2025-08-22) WASUNIRE CHARLES
    This research report was undertaken investigate accounting practices and financial reporting in local government. This study examined the effect of different accounting methods accrual accounting, modified accrual accounting, and cash accounting on the financial reporting of Butebo District Local Government. The research adopted a descriptive survey design using quantitative approaches. Data were collected through closed mended questionnaires. The findings revealed that accrual accounting moderately enhances financial reporting, with 66% of respondents (44% strongly agreed, 22% agreed) confirming its role in improving accuracy and accountability. Modified accrual accounting was found to have the strongest influence, with 72% of respondents acknowledging its effectiveness in improving the comparability and reliability of financial statements. Regression analysis confirmed this with a strong positive relationship (Beta = 0.521, p = 0.000). In contrast, cash accounting showed a weak positive impact (Beta = 0.042, p = 0.032), with only 36% of respondents finding it helpful for accurate reporting. The study concludes that while modified accrual accounting is the most effective method for enhancing financial reporting in the public sector, accrual accounting also contributes positively. Cash accounting, though still in use, lacks the depth needed for transparent and comprehensive financial reporting. The study recommends a shift towards modified accrual practices for improved accountability, reliability, and decision-making in public financial management.
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    BUDGETARY MANAGEMENT AND FINANCIAL ACCOUNTABILITY IN BUKWO DISTRICT LOCAL GOVERNMENT
    (Uganda Christian University, 2025-08-22) KITIYO MOSES
    This study investigated the effect of budgetary management on financial accountability in Bukwo District Local Government. Employing a cross-sectional design with a mixed methods approach, the research collected both quantitative and qualitative data. Quantitative data were analyzed using SPSS Version 24, while qualitative data were used to complement and explain the quantitative findings under descriptive statistics. The study specifically focused on three budgetary management dimensions: budget planning, budget implementation, and budget monitoring, examining their relationships with financial accountability. A total of 77 respondents participated, including political leaders, budget officers, finance staff, internal auditors, and other employees. The response rate of 88.7% ensured reliable and representative data for analysis. Descriptive statistics revealed moderate to high agreement among respondents that budgetary processes align with district priorities, timely disbursement of funds occurs, and monitoring activities are regularly conducted. Correlation analysis revealed significant positive relationships between budget planning and financial accountability (r = 0.54, p < 0.01), budget implementation and financial accountability (r = 0.61, p < 0.01), and budget monitoring and financial accountability (r = 0.72, p < 0.01). These findings indicate that effective planning, proper implementation, and consistent monitoring of budgets contribute substantially to enhancing financial accountability within the local government setting. The qualitative data further supported these results by highlighting the role of stakeholder engagement during planning, adherence to procurement guidelines during implementation, and the importance of audit feedback during monitoring in promoting transparency and accountability. The study was grounded in Agency Theory, which emphasizes the need for monitoring mechanisms to align agent behavior with principal interests, underscoring the practical relevance of budgetary controls in public finance management. The study recommends strengthening stakeholder participation, improving expenditure controls, and institutionalizing regular monitoring and feedback mechanisms to further improve financial accountability in Bukwo District Local Government.
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    FINANCIAL ACCOUNTABILITY AND SERVICE DELIVERY IN LOCAL GOVERNMENT IN UGANDA. A CASE OF BUSIA MUNICIPAL COUNCIL
    (Uganda Christian University, 2025-08-08) WABWIRE LABANI
    This study investigated the effect of financial accountability on service delivery in local government, with a specific focus on Busia Municipal Council in Uganda. Guided by three key objectives, the research examined the influence of budget transparency, expenditure control, and reporting practices on the quality and effectiveness of public service delivery. Employing a cross-sectional research design, the study integrated both quantitative and qualitative methods to capture a comprehensive snapshot of the current financial management practices and their impacts within the council. Data were collected from diverse participants, including council employees, finance staff, service department heads, and community representatives, achieving an overall response rate of 91.96%. Regression analysis was utilized to quantify the predictive effects of the independent variables on service delivery. The findings revealed that budget transparency positively affects service delivery (β = 0.568, p < 0.001), explaining 30.8% of the variation. Expenditure control demonstrated a significant positive relationship (β = 0.463, p < 0.001), accounting for 41.5% of the variance, highlighting the importance of rigorous financial controls in resource management. Reporting practices exhibited the strongest effect (β = 0.771, p < 0.001), explaining 62.3% of the variation in service delivery, underscoring the critical role of accurate, timely, and transparent financial reporting in enhancing accountability and public trust. The study concluded that strengthening financial accountability through enhanced budget transparency, strict expenditure control, and improved reporting practices significantly improves service delivery in Busia Municipal Council. Recommendations include adopting accessible budgeting processes, enforcing internal controls, implementing modern reporting frameworks,
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    LOCAL REVENUE MANAGEMENT AND FINANCIAL PERFORMANCE OF LOCAL GOVERNMENTS: A CASE STUDY OF ATUTUR SUB-COUNTY, KUMI DISTRICT
    (Uganda Christian University, 2025-08-14) ASERAIT CHRISTINE
    The study established the relationship between local revenue management and financial performance in local governments with specific reference to Atutur Sub County, Kumi District. Based on this, three specific objectives were formulated and these are; to examine the relationship between local revenue planning and financial performance Atutur Sub County; to assess the relationship between local revenue collection and financial performance in Atutur Sub County and to determine the relationship between local revenue control and financial performance in Atutur Sub County. This study adopted a case study research design using triangulation approach in which both qualitative and quantitative techniques of data collection were used. The study found out that there is a significant and positive relationship between local revenue planning, local revenue collection, local revenue control and financial performance in Atutur Sub County. It is concluded that an effective and efficient local revenue management is very critical for enhancing financial performance in local governments. Consequently, the study recommends that all the key stakeholders be involved in local revenue planning, collection and the effectuation of a meaningful internal local revenue control mechanisms that will guarantee proper allocation of resources improve financial performance in Atutur sub - County among other local governments.
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    BUDGET CONTROL AND FINANCIAL PERFORMANCE OF MANAFWA TOWN COUNCIL, MANAFWA DISTRICT
    (Uganda Christian University, 2025-08-06) metrine nabustebi
    The purpose of this study was to establish the relationship between budgetary control and the financial performance of Manafwa Town Council. The specific objectives were to find out the relationship between planning and financial performance, to analyze the relationship between budget execution and financial performance, and to examine the relationship between budget monitoring and financial performance. A cross-sectional research design was adopted, and a sample size of 75 respondents was determined using solvene formular of 1960. Data were collected through questionnaires and interviews and analyzed using descriptive statistics, correlation, and regression analysis. The findings revealed a strong positive relationship between budgetary planning and financial performance with a Pearson correlation coefficient of 0.621 and a significance level of 0.000. Regression analysis showed that budgetary planning explained 38.6 percent of the variance in financial performance, with an R square of 0.386 and a significant F value of 219.764 at p<0.05. The study concluded that budgetary control significantly influences the financial performance of the Town Council. It was recommended that Manafwa Town Council should improve participatory planning, ensure consistent execution of budgets through proper internal controls, and strengthen budget monitoring practices through community engagement and transparency initiatives.
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    INTERNAL CONTROLS AND FINANCIAL PERFORMANCE IN MICROFINANCE INSTITUTIONS IN UGANDA.
    (Uganda Christian University, 2025-07-28) AMAGORO CAROLINE
    This study investigates the relationship between internal controls and financial performance of microfinance institutions in Uganda a case of Tujijenge Financial Services Ltd. The study was guided by specific objectives which was to examine the effect of control environment on financial performance of microfinance institutions, to examine the effect of risk assessment on financial performance of microfinance institutions, to investigate the effect of monitoring activities on financial performance of microfinance institutions and to examine the effect of communication on financial performance of microfinance institutions specifically Tujijenge Financial Services Ltd. The researcher employed across sectional survey design to explore information from different stakeholders in selected microfinance institutions at a given point of time. A sample size of 100 respondents was considered for the study, selected by simple random sampling and purposive sampling techniques. Data was collected through primary sources using structured questionnaires and interviews. Findings revealed that there is a strong relationship between internal controls and financial performance, as provided by (r = .703; sig. <.05). This suggests that variations in internal control systems are associated to variations in financial performance. The study also established positive and significant relationships between risk management and financial performance (r = .627; sig. <.05), control activities and financial performance (r = .604; sig. <.05), control environment and financial performance (r = .557; sig. <.05), and monitoring controls and financial performance (r = .595; sig. <.05). The study shows that variations in all the dimensions of internal control are strongly associated to variations in financial performance. This shows that while each of the components of IC affected financial performance differently with a dominant influence evident in risk management, and least in control environment. The four components worked together and were complementary in realization of desired financial performance. Microfinance institutions like Tujijenge Financial Services Ltd need to be keen in adhering to each of these IC components, holistically. Basing on these results, the researcher concludes that microfinance institutions that have strong internal control systems are likely to register strong financial performance. In real sense, if TFS focuses on enriching its ICs, the potentials of realizing positive financial performance scores, and meeting set targets, which was not the case by study time is possible. In addition to this, other factors having a strong bearing on the financial performance of Microfinance institutions should be explored by future research.
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    RISK MANAGEMENT AND FINANCIAL PERFORMANCE IN COMMERCIAL BANKS (A CASE STUDY OF DFCU MBALE BRANCH)
    (Uganda Christian University, 2025-07-26) NABUZALE ESTHER
    The research was undertaken to assess the effect of risk management on financial performance of commercial banks in Uganda, case of DFCU Bank, Mbale branch. It was guided by three objectives; to assess the effect of risk identification, to determine the effect of risk analysis and to analyze the effect of response planning on financial performance of DFCU Bank Mbale branch. The researcher used a sample size of 63 respondents and used questionnaires and interview guide to collect data and later the data was analyzed using the statistical package for social sciences (SPSS). Results of the first objective showed that risk identification has a significant effect on financial performance of DFCU Bank Mbale branch. Supported by the following responses; 30% strongly agree, 24% Agree to the statement that employees ensure that all potential project risks are identified; 33% strongly agree, 29% agree to the statement; 48% strongly agree, 13% Agree to the statement that careers in safety management often entail planning for the worst while expecting the best; Results of the second objective revealed that risk analysis has a significant effect on financial performance of DFCU Bank Mbale branch. Supported by the following responses; 35% strongly agree, 21% Agree to the statement that respondents anticipate and reduce the effect of harmful results from adverse events. Results of the third objective showed that response planning has a significant effect on financial performance of DFCU Bank Mbale branch. 22% strongly agree, 29% strongly agree to the statement that employees are appropriate to the severity of the risk. The bank should establish a comprehensive risk management policy and framework that defines roles, responsibilities, and processes for identifying, assessing, and managing risks
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    STRATEGIC PLANNING AND ORGANIZATIONAL PERFORMANCE IN PROCESSING FIRMS: A CASE STUDY OF MT.ELGON MILLERS
    (Uganda Christian University, 2025-07-17) SEERA BETTY
    This research report was undertaken to strategic planning and organizational performance in processing firms. It was guided by three objectives; to assess the effect of risk management on organizational performance of Mt Elgon millers, to determine the effect of stakeholder engagement on organizational performance of Mt Elgon millers, to analyze the effect of performance measurement on organizational performance of Mt Elgon millers. The researcher used a sample size of 45 respondents and used questionnaires and interview guide to collect data and later the data was analyzed using the statistical package for social sciences (SPSS). Results of the first objective showed that risk management has a significant effect on organizational performance of Mt Elgon millers. Supported by the following responses; 80% were positive to the statement that effective risk management leads to cost reduction, improved operational control, and increased customer satisfaction; 66.6% who were also the majority were positive to the statement that risk management focuses on identifying and managing risks that can lead to financial losses. Results of the second objective revealed that stakeholder engagement has a significant effect on organizational performance of Mt Elgon millers. Supported by the following responses; 66.7% of the respondents were positive to the statement that Stakeholder engagement allows organizations to gather insights and diverse perspectives from different stakeholders, 66.6% forming the majority were positive to the statement that engaging with stakeholders demonstrates that an organization is committed to transparency, accountability, and responsible practices. Results of the third objective showed that performance measurement has a significant effect on organizational performance of Mt Elgon millers. 55.5% had a positive response to the statement that Performance measurement allows organizations to identify areas that need improvement, and 68.9% had a positive response to the statement that performance measurement can contribute to employee development and growth. There is need to establish a comprehensive risk management framework that outlines the process, roles, responsibilities, and methodologies for identifying, assessing, and mitigating risks. This framework should be integrated throughout the organization. Regularly identify and assess potential risks by conducting risk assessments, which involve identifying potential risks, evaluating their likelihood and impact, and prioritizing them based on their level of risk.
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    EFFECTS OF FINANCIAL MANAGEMENT PRACTICES ON ACCOUNTABILTY IN PUBLIC SECTOR.
    (2025-07-29) AMOLO MARTIN
    The study examined the effects of financial management practices in enhancing accountability within Soroti District Local Government. The study had three objectives; to examine the influence of financial control on accountability in Soroti District Local Government, to ascertain the effect of financial planning on accountability in Soroti District Local Government, to examine the effect of financial decisions on accountability of Soroti District Local Government. The study adopted a cross-sectional survey and employed both quantitative and qualitative approaches to research. The study targeted a population of 32 where a sample of 27 individuals was selected using Krejcie and Morgan table. Both interviews and questionnaires were used to collect data and thereafter the data was analyzed using SPSS. The findings of the study showed that financial control has a significant effect on accountability of Soroti local government; that financial planning has a significant effect on accountability of Soroti local government and finally, financial planning has significant effect on accountability of Soroti local government. Financial planning was the most significant predictor of variance of accountability Soroti local government should ensure financial planning execution is achieved, financial planning system is compliant with financial laws, financial planning and reporting system has a standard for recording assets, financial information is treated in accordance with international rules and guidelines, financial reporting system demonstrates quality, financial planning and reports are easily understood by users, financial information is presented in a less subjective manner, financial reporting systems has a standard for recording liabilities.
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    E-BANKING AND PROFITABILITY OF COMMERCIAL BANKS IN UGANDA. A CASE STUDY OF FINANCE TRUST BANK, KAPCHORWA BRANCH.
    (Uganda Christian University, 2025-07-16) okiring simon peter
    This study investigated the effect of e-banking on the profitability of commercial banks in Uganda, focusing on Finance Trust Bank, Kapchorwa Branch. The research specifically examined the impact of three key e-banking services: mobile banking, internet banking, and ATM services, on the branch’s financial performance. Employing a cross-sectional research design with both quantitative and qualitative methods, data were collected from 328 respondents, including active customers, employees, branch managers, and IT officers. The analysis revealed that all three e-banking channels significantly and positively influence profitability. Mobile banking demonstrated a moderate positive effect on profitability, explaining 27.6% of the variability. It was found to enhance transaction efficiency, reduce operational costs, and expand the customer base. These findings corroborate previous studies in Uganda and Kenya that emphasize mobile banking’s role in improving financial outcomes by reducing reliance on physical banking infrastructure. Internet banking showed a strong positive effect, accounting for 34.5% of the variation in profitability. This service was found to boost customer engagement and operational efficiency, even in a rural context, despite challenges related to connectivity and digital literacy. The results are consistent with studies from Kenya and Uganda, which underscore internet banking’s importance in enhancing profitability through increased market reach and cost reductions. ATM services had the most substantial impact, explaining 51.6% of profitability variance. The convenience, extended availability, and high transaction capacity of ATMs were identified as key profitability drivers. These findings align with studies highlighting ATM services as significant contributors to bank financial performance, especially through cost savings and increased transaction volumes. However, contextual differences were noted, as some research indicated potential profitability limitations due to infrastructure costs. The study concludes that e-banking is a vital strategic tool for profitability enhancement at the branch level. Recommendations include investing in technological upgrades, customer training, infrastructure expansion, and maintenance to maximize financial gains. Future research should explore integrated digital banking impacts and customer satisfaction in rural settings to optimize service delivery.
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    Performance Management Systems and Service Delivery in Local Governments: A Case Study of Mbale District
    (Uganda Christian University, 2025-07-15) Abdul Nasser Majid Matege
    This study examined the relationship between performance Management systems and service delivery within local governments, specifically at Mbale District Local Government. The research aimed to assess how performance standards, performance measurement, and result dissemination impacted service delivery among employees. With a population of 40 and a sample size of 36 respondents chosen using the Morgan Table, the study found that performance standards positively correlated with service delivery, with 75% of respondents reporting its significant influence, though only 55% felt that current practices were consistent and meaningful. Performance measurement also affected service delivery, as 60% of respondents indicated that performance measurements influenced their motivation; however, 50% expressed concerns about fairness and transparency. Result dissemination showed varied effects, with 65% of employees feeling empowered by delegated tasks, while 40% reported added stress. The study concluded that performance standards, performance measurement, and result dissemination were crucial for service delivery but needed to be integrated with other factors. It recommended improving performance standards practices for consistency, ensuring fairness in performance measurements, and tailoring result dissemination strategies to individual needs to enhance overall employee satisfaction.
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    Cash Management and Financial Performance in Financial Institutions in Uganda, a Case Study of Pride Microfinance Bank (Ltd) Mbale Branch in Mbale City
    (Uganda Christian University, 2025-07-07) Racheal Nambozo
    Financial sustainability is a critical aspect of microfinance institutions (MFIs), requiring effective liquidity management, cash budgeting, and digital banking solutions. This study examines the impact of these financial strategies at Pride Microfinance Mbale, assessing how they contribute to fiscal discipline, operational efficiency, and profitability. Findings reveal that liquidity monitoring, structured budgeting, and digital banking adoption significantly influence financial performance. 35% of respondents rated liquidity management as having a very high impact, while 60% acknowledged liquidity shortages affecting loan disbursement and operational costs. Monthly cash budgeting (45%) emerged as the most commonly used approach, ensuring financial stability. Furthermore, 90% of respondents confirmed the adoption of digital banking, with electronic funds transfers and mobile banking enhancing transaction efficiency. However, challenges such as cash flow unpredictability, reliance on external funding, cybersecurity risks, and system downtimes affect financial operations. The study recommends strengthening real-time liquidity tracking, optimizing budgeting flexibility, and enhancing digital banking security to ensure long-term financial sustainability. Future research should explore AI-driven financial analytics in liquidity forecasting and comparative studies on digital banking adoption in MFIs, providing deeper insights into technological advancements in financial management.
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    Organizational Design and Employee Performance in Commercial Banks: A Case Study of Bank of Africa Mbale Branch
    (Uganda Christian University, 2024-11-22) Jonah Luke Wangasa
    This research report was undertaken to investigate on organizational design and employee performance in Bank of Africa Mbale branch. It was guided by three objectives; to find out the effect of leadership style on employee performance of Bank of Africa Mbale branch, to analyze the effect of organizational culture on employee performance of Bank of Africa Mbale branch, to assess the effect of external environment on employee performance of Bank of Africa Mbale branch. The researcher used a sample size of 36 respondents then used questionnaires and interview guide to collect data which was later analyzed using the statistical package for social sciences. Results of the first objective shows that leadership style has a significant effect on employee performance of Bank of Africa Mbale branch, Supported by the following responses; 66% were positive to the statement that leadership styles that focus on employee well-being and development, such as servant leadership, contribute to higher job satisfaction; 44% were positive to the statement that transactional leadership, which emphasizes rewards and consequences based on performance, fosters a sense of accountability among employees, 50% of the respondents had appositive response to the statement that leadership styles that encourage creativity, such as transformational or participative leadership, provide employees with the freedom to explore new ideas and approaches. Results of the second objective reveals that organizational culture affects employee performance of Bank of Africa Mbale branch and was supported by the following responses which include; 55% of the respondents were positive to the statement that an organizational culture that promotes flexibility and adaptability helps employees adjust to changes more easily while results of the third objective showed that external environment has a significant effect on employee performance of Bank of Africa Mbale branch supported by 47% were positive to the statement that high competition can motivate employees to excel, but excessive pressure may lead to stress and burnout, negatively impacting performance. The bank should foster open communication, encourage collaboration, and provide clear expectations and constructive feedback. Leaders should lead by example, demonstrating commitment and integrity, which can inspire employees to perform at their best.
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    Incentives and Employee Productivity in Private Organizations: A Case of Hannah Christian Aid
    (Uganda Christian University, 2024-11-05) Bonita Rutabingwa
    This research report was undertaken to investigate on incentives and employee productivity of Hannah Christian Aid. It was guided by three objectives; to find out the effect of recognition on employee productivity of Hannah Christian Aid, to analyze the effect of working conditions on employee productivity of Hannah Christian Aid, to assess the effect of career development opportunities on employee productivity of Hannah Christian Aid. The researcher used a sample size of 63 respondents then used questionnaires and interview guide to collect data which was later analyzed using the statistical package for social sciences. Results of the first objective shows that recognition has a significant effect on employee productivity of Hannah Christian Aid, Supported by the following responses; 54% of the respondents were positive to the statement that recognition increases employee morale, making them feel valued and appreciated, which leads to higher productivity; 62% were positive to the statement that recognition leads to higher employee engagement, as employees feel their work is meaningful and appreciated, which boosts productivity; 61% of the respondents were positive to the statement that employees who feel recognized are more satisfied with their jobs, which translates into higher productivity and better performance. Results of the second objective reveals that working conditions has a significant effect on employee productivity of Hannah Christian Aid and was supported by the following responses which include; 56% of the respondents were positive to the statement that good working conditions, like a comfortable workspace and adequate resources, help employees stay focused, leading to increased productivity, 80% of the respondents were positive to the statement that a well-organized and safe work environment enables employees to work more efficiently, reducing errors and boosting productivity while results of the third objective showed that career development opportunities provide employees with new skills and knowledge, which can directly improve their productivity supported by 75% were positive to the statement that offering career growth opportunities fosters loyalty, reducing turnover and ensuring a more experienced and productive workforce. There is need for the organization to create a culture of appreciation where achievements are regularly acknowledged. This can be done through both formal and informal recognition programs, such as employee of the month awards, public shout-outs during meetings, and personalized thank-you notes.
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    Computerised Accounting Systems and Financial Reporting: A Case of National Water and Sewerage Corporation Mbale Branch
    (Uganda Christian University, 2024-08-28) Ritah Adikini
    The study investigated the influence of computerized accounting systems on financial reporting at National Water and Sewerage Corporation (NWSC) Mbale Branch, utilizing a sample size of 40 respondents determined using the Solvane formula of 1960. The study aimed to evaluate the effects of Tally, Transaction Processing Systems (TPS), and systems security on financial reporting accuracy and efficiency. Findings revealed significant insights into each area. The effect of Tally on financial reporting was notably positive, with 86.1% of respondents reporting improved timeliness and accuracy of financial data due to real-time updates and automation, which reduced human errors. However, while a majority recognized these improvements, 47.3% expressed reservations about operational efficiency, and 58.3% appreciated the standardized reporting formats. The examination of Transaction Processing Systems showed a positive impact on data entry efficiency and transaction accuracy, with 69.5% acknowledging improved efficiency and 77.8% noting reduced errors. Timeliness in financial reporting was enhanced for 80.5% of respondents. Despite these advancements, 25% disagreed about operational efficiency, and 36.1% expressed skepticism about regulatory compliance. Systems security was found to be crucial, with 61.1% of respondents acknowledging its role in maintaining data integrity and protecting against unauthorized access. However, there was some skepticism about its effectiveness in protecting against cyber threats, with 22.2% expressing doubts, and only 33.3% felt confident about confidentiality measures. Compliance with data protection regulations was affirmed by 47.3% of respondents, but 25% strongly disagreed, indicating a need for better communication and training. The study concluded that while computerized accounting systems had generally improved financial reporting at NWSC Mbale Branch, further refinements and additional training were needed. Recommendations included addressing gaps in Tally’s operational efficiency, enhancing TPS training programs, and improving systems security protocols to better safeguard financial data and ensure regulatory compliance.
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    Work Life Balance and Employee Performance in City Councils: A Case of Northern City Division
    (Uganda Christian University, 2024-08-28) Mercy Neumbe
    This study was conducted to explore the relationship between work-life balance and employee performance in Northern Division, focusing on the effects of recognition, responsibility, and personal growth. Employing a cross-sectional research design, the study sampled 40 respondents from a population of 45 employees, selected using Slovin's formula. Both quantitative and qualitative methods were used to collect data, providing a comprehensive analysis of the variables. The findings revealed that recognition had a very weak positive correlation with employee performance, with a correlation coefficient (R) of 0.095, indicating that recognition accounted for only 0.9% of the performance variance. While some employees were motivated by formal awards like certificates, the overall impact of recognition on performance was minimal, suggesting the need for a more integrated approach to motivation. Responsibility also showed a weak positive correlation, with an R-value of 0.174, accounting for 3% of the variance. Despite employees appreciating involvement in planning and decision-making, the study underscored the necessity for more structured decision-making processes to enhance the effectiveness of responsibility as a motivator. Personal growth opportunities, including training and career advancement, exhibited a moderate positive correlation with performance, with a Pearson R-value of 0.292 and a significance level of 0.023, indicating a statistically significant, though moderate, impact. However, inconsistencies in the encouragement and availability of these opportunities were noted, suggesting that enhanced support for personal development could improve outcomes. The study concluded that while recognition, responsibility, and personal growth influenced performance, their individual impacts were limited, with personal growth having the most significant effect. The study recommended that Northern Division strengthen its recognition programs, ensure consistent and inclusive decision-making processes, and enhance support for training and development to improve overall employee performance.