Managerial Skills and Performance of Selected Small and Medium Enterprises in Mbale District
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Date
2024-11-21
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Abstract
This research report was undertaken to investigate on managerial skills and performance of selected small and medium enterprises in Mbale district. It was guided by three objectives; to determine the effect of emotional intelligence on performance of selected small and medium enterprises in Mbale district, to analyze the effect of leadership abilities on performance of selected small and medium enterprises in Mbale district, to assess the effect of problem-solving on performance of selected small and medium enterprises in Mbale district. The researcher used a sample size of 63 respondents and used questionnaires and interview guide to collect data and later the data was analyzed using the statistical package for social sciences (SPSS). Results of the first objective showed that emotional intelligence has a significant effect on performance of selected small and medium enterprises in Mbale district. Supported by the following responses; 54% were positive to the statement that higher levels of emotional intelligence among employees lead to enhanced outcomes such as job satisfaction; 62% of the respondents were positive to the statement that employees with well-developed emotional intelligence are better equipped to manage stress, adapt to change, and resolve conflicts constructively within their teams. Results of the second objective revealed that leadership abilities have a significant effect on performance of selected small and medium enterprises in Mbale district. Supported by the following responses; 56% were positive to the statement that leaders who possess strong communication skills, vision, and emotional intelligence are more likely to inspire their teams, foster a positive work culture, and navigate challenges efficiently, 80% of the respondents were positive to the statement that leaders who engage in transformative behavior can drive innovation, boost employee engagement, and enhance organizational performance. Results of the third objective showed that problem-solving have a significant effect on performance of selected small and medium enterprises in Mbale district. 75% were positive to the statement that problem-solving skills are essential for SMEs to navigate through the challenges they face, such as market competition, changing consumer demands, and resource constraints. There is need for implementing regular training sessions focused on emotional intelligence (EI) can significantly enhance the abilities of SME managers and employees. Workshops and seminars that teach self-awareness, self-regulation, motivation, empathy, and social skills helped individuals manage their emotions better and interact more effectively with others, leading to improved workplace harmony and performance.