Organizational Design and Employee Performance in Commercial Banks: A Case Study of Bank of Africa Mbale Branch
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Date
2024-11-22
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Uganda Christian University
Abstract
This research report was undertaken to investigate on organizational design and employee performance in Bank of Africa Mbale branch. It was guided by three objectives; to find out the effect of leadership style on employee performance of Bank of Africa Mbale branch, to analyze the effect of organizational culture on employee performance of Bank of Africa Mbale branch, to assess the effect of external environment on employee performance of Bank of Africa Mbale branch. The researcher used a sample size of 36 respondents then used questionnaires and interview guide to collect data which was later analyzed using the statistical package for social sciences. Results of the first objective shows that leadership style has a significant effect on employee performance of Bank of Africa Mbale branch, Supported by the following responses; 66% were positive to the statement that leadership styles that focus on employee well-being and development, such as servant leadership, contribute to higher job satisfaction; 44% were positive to the statement that transactional leadership, which emphasizes rewards and consequences based on performance, fosters a sense of accountability among employees, 50% of the respondents had appositive response to the statement that leadership styles that encourage creativity, such as transformational or participative leadership, provide employees with the freedom to explore new ideas and approaches. Results of the second objective reveals that organizational culture affects employee performance of Bank of Africa Mbale branch and was supported by the following responses which include; 55% of the respondents were positive to the statement that an organizational culture that promotes flexibility and adaptability helps employees adjust to changes more easily while results of the third objective showed that external environment has a significant effect on employee performance of Bank of Africa Mbale branch supported by 47% were positive to the statement that high competition can motivate employees to excel, but excessive pressure may lead to stress and burnout, negatively impacting performance. The bank should foster open communication, encourage collaboration, and provide clear expectations and constructive feedback. Leaders should lead by example, demonstrating commitment and integrity, which can inspire employees to perform at their best.