Impact of Management Control Systems on Employee Performance in Local Governments: Case Study of Sironko District Local Government
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Date
2024-07-31
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Uganda Christian University
Abstract
Employee performance in many contemporary organizations has continued to decline due to less consdoderation given to management control systems. This study assessed the impact of management control system on employee performance in Sironko Town Council, Sironko district. Specifically, the study identified management control system tools used to enhance employee performance and determined the role of management control systems in enhancing productivity and competitiveness of employees in Sironko Town Council, Sironko district local government. The study also as one of its objectives identified interventions that can be adopted in order to improve management control systems and enhance employee performance in Sironko Town Council, Sironko district local government. The study used cross-sectional design to analyze data from the study area with the help of both qualitative and quantitative methods. The researcher collected data from 80 respondents in the study area who were selected using simple random and purposive sampling and questionnaires together with interview guide were used to collect data. Qualitative and quantitative techniques were used to analyze data and the study found that human relations technique and job analysis were some of the management control system tools used in determining the performance of employees in local governments. Others included job evaluation, performance appraisals techniques and training of employees on performance targets in departments. Additionally, findings showed that the control function of management is to detect potential weakness that occurs as feedback to the management of an activity and management control aims to ascertaining whether the tasks of supervision are in accordance with the established standards. Other study findings revealed that management control system helps managers to monitor and evaluate the performance of employees and management control system in essential in influencing positive behavior of subordinates and management control enables management to control the behavior of employees makes them accountable to stakeholders. The researcher recommended that management control should adhere to principles of sound management and accountability and employees should be involved in running the organizations through teamwork. Other recommendations included office structure should also change from closed type that promoted bureaucratic procedures a characteristic of management control to open plans where desks of work teams are together, and management control should be designed according to the culture of the organization as well as institute mechanism that allows effective communication to take place.
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Undergraduate Research