The Effect of Collaborative Buyer-Supplier Relationships on Supply Chain Performance in Organizations. A Case of Mukono Central Division, Mukono Municipality
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Date
2025-05-15
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Uganda Christian University
Abstract
The study examined the effect of collaborative buyer-supplier relationships on supply chain
performance in organizations in Mukono Central Division, Mukono Municipality. It specifically
focused on; examining the relationship between trust and supply chain performance, establishing
the relationship between commitment and supply chain performance, and assessing the
relationship between communication and supply chain performance in Mukono Central Division.
The study was carried out using a cross sectional survey research design where both quantitative
and qualitative research approaches were also used. The data was collected using questionnaires
during the data collection; both purposive and simple random sampling methods were used. A
sample size of 80 respondents who are management and employees of Mukono Central Division
was also used in the study.
The study findings revealed a strong positive relationship between trust, commitment,
communication, and supply chain performance in Mukono Central Division. Trust was shown to
significantly enhance supply chain efficiency, with 82.5% of respondents affirming supplier
honesty, and a correlation of (r = 0.875**, p < 0.05). Commitment also emerged as a key factor,
with 97.5% of respondents acknowledging long-term dedication, supported by a significant
correlation of (r = 0.883**, p < 0.05). Effective communication was found to be crucial for success,
with 92.5% of respondents emphasizing its importance, and a correlation of (r = 0.879**, p <
0.05). These findings suggest that trust, commitment, and communication are critical in enhancing
supply chain performance in the region.
Finally, the study recommended the need for strengthening trust between buyers and suppliers
through transparent communication and ethical practices, enhancing commitment to long-term
relationships by prioritizing joint initiatives and shared goals, improving communication channels
through clear and timely updates, investing in training programs to build skills in trust-building
and collaboration, and establishing formal mechanisms for monitoring and evaluating buyer
supplier relationships to ensure alignment with organizational goals and continuous performance
improvement.
Description
Undergraduate research