Exploring the role of ERP systems in enhancing procurement process efficiency: a case study of Nakasero hospital Limited
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Date
2026-05-18
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Uganda Christian University
Abstract
This study examined the role of Enterprise Resource Planning (ERP) systems in enhancing procurement process efficiency at Nakasero Hospital Limited in Uganda. The study focused on three key aspects of ERP systems: automation of procurement processes, integration of procurement functions, and user adoption and system usability. A descriptive cross-sectional research design was adopted, and data was collected from hospital staff using structured questionnaires. The findings revealed that ERP systems significantly improve procurement efficiency by reducing processing time, minimizing errors, enhancing coordination between departments, and improving data accuracy. Regression analysis further indicated that ERP integration had the strongest influence on procurement efficiency, followed by automation and user adaptability. The study concludes that effective implementation and use of ERP systems enhance cost-effectiveness, timeliness, and accuracy in procurement processes. It recommends continuous system upgrades, staff training, and improved system utilization to maximize the benefits of ERP systems in healthcare institutions.
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