MOBILE MONEY SERVICES AND FINANCIAL ACCESSIBILITY; ACASE STUDY OF UGANDA CHRISTIAN UNIVERSITY
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Date
2025-09-03
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UGANDA CHRISTIAN UNIVERSITY
Abstract
The study assessed the relationship between mobile money services and financial
accessibility of Mobile money users pursuing bachelors of business administration in Uganda
Christian University. The study was conducted in consideration of three key objectives that guided it, they include;
examining the factors that influence mobile money usage, assessing the relationship between
mobile money services and financial accessibility and identifying the challenges face by
students in using mobile money and suggest possible solutions.
The research employed cross-sectional research design and with the use of only quantitative
research approach. Structured questionnaires were used for data collection from a sample of
60 respondents, the researcher employed simple random sampling technique to select the
desired respondents from the different areas of specialization like accounting, finance,
marketing and management.
Data was collected, coded and analyzed using statistical tools like SPSS to obtain insight into
the responses and draw reasonable and meaningful conclusions.
Findings revealed that mobile money services and financial accessibility has a strong positive
correlation meaning that there is a strong relationship between mobile money services and
accessibility to financial services and key challenges encountered by users include; network
challenges, high transaction charges and security issues like fraud,
Finally, the study revealed that there is a strong relationship between mobile money services
and financial accessibility implying that mobile money services enhance individuals’ ability
to access, save, transfer, receive and generally use financial services effectively and
recommends an Improvement in network infrastructure, reduction in the transaction fees,
ensuring the customer deposits are protected through enhancing security and reversal
services.
Description
UNDERGRADUATE RESEARCH