Bachelor of Business Administration - Main Campus

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The Effect of Recruitment Practices on Employee Performance at Stabex International Limited - Uganda
(Uganda Christian University, 2025-05-21) Stella Dheyongera Kyabwe
This study examined the effect of recruitment practices on employee performance at Stabex International Uganda, with a focus on the influence of outsourcing through agencies and graduate recruitment. Using both quantitative and qualitative data collected from 24 respondents through structured questionnaires and in-depth interviews, the research explored how these recruitment strategies affect productivity, motivation, and overall job performance. The findings reveal that graduate recruitment (41.7%) and outsourcing (33.3%) are the most commonly utilized strategies, both showing a strong positive influence on employee performance indicators such as innovation, role fit, and efficiency. Quantitative data were analyzed using descriptive statistics, correlation, and regression analysis to determine the strength and direction of relationships between recruitment practices and performance. Qualitative data, collected through a structured interview guide, provided context and a deeper understanding of employee experiences and perceptions regarding the recruitment process. Findings further revealed that recruitment practices at Stabex significantly influence employee performance. Correlation results indicated a positive relationship between outsourcing and performance (r = 0.521), and between graduate recruitment and performance (r = 0.544), suggesting that these strategies can be effective when well implemented. Regression analysis further confirmed that recruitment practices account for a considerable proportion of variance in employee performance (R² = 0.471). Interview data supported these findings, highlighting concerns around cultural fit, communication gaps in outsourcing, and the need for better onboarding for graduate hires. The study concludes that while Stabex International has established relatively effective recruitment processes, there is room for improvement, particularly in enhancing the balance between technical qualifications and cultural fit. Recommendations include strengthening collaboration with outsourcing agencies, expanding mentorship for graduate recruits, and streamlining internal promotion processes. These steps could enhance employee satisfaction, engagement, and performance, thereby supporting organizational growth and sustainability.
The Impact of Internal Control Effectiveness on the Financial Reporting Quality in the Uganda's Business Industry.
(Uganda Christian University, 2025-05-20) Alex Nuwasasira
Introduction; The study assessed that the impact of internal control effectiveness on the financial reporting quality in Jactor super market Mukono . The study was guided by the following objectives: To analyze the effect of internal control policies on the quality of financial reporting in Uganda's business industry, to evaluate the influence of corporate governance practices on the financial reporting quality in Uganda's business industry and to evaluate the effectiveness of internal control systems on the financial reporting quality in Uganda's business sector. Methods;The study adopted adescriptive research design. Descriptive design was used because it’s appropriate in collecting information about people’s attitude, opinions and habits. the study population was 60 and the sample size was 52. Results: The study established that Internal control policies had helped to detect errors and fraud in financial reporting at Jactor supermarket, strong internal control policies had helped to prevent and detect errors and fraud in financial reporting, accurate financial reporting depended on internal controls at Jactor super market. The study further revealed that the board was responsible for overseeing the financial reporting at Jactor super market and Internal control system hadprovided reasonable assurance that the company's financial reporting is accurate and reliable. The efficacy and quality of the internal control system implemented enabling the business to survive at Jactor super Conclusion; The study concluded that internal control policies has a significant effect on quality of financial reporting at Jactor super market. Hence it was concluded that an effective internal control system was an important factor in determining the quality of financial reporting at Jactor super market. cooperate government practices at Jactor super market had tried to effectively maintain the quality of financial reporting at Jactor super market. Recommendations, Jactor super market should develop a good internal control system to monitor financial, record and track all the finance payments so that there is effectiveness in payment of cash and ensure to cover loopholes in the system to enhance financial performance.The top management in at Jactor should ensure that there is adherence to financial reporting standards. The accountants should have up to date standards and employ them while performing their function.
The Impact of Digital Content and Advertising on Sales Performance.
(Uganda Christian University, 2025-05-16) Patricia Kyarikunda
This study examines the impact of digital content and advertising on sales performance at Jumia Uganda, am e-commerce platform operating in a rapidly evolving digital market. With the increasing adoption of digital technologies in Sub- Saharan Africa, understanding how online content and advertising strategies influence consumer behavior has become essential for business growth. This study also identified challenges such as limited internet access and intense market competition that affect the effectiveness of digital marketing efforts in Uganda. This study contributes to both academic literature and practical strategies for digital marketing in emerging markets. It underscores the importance of integrating effective digital content, targeted advertising and customer engagement strategies to enhance sales performance in the Ugandan e-commerce sector.
Internal Auditing and Financial Performance of Organization a Case of Mukono District Local Government
(Uganda Christian University, 2025-05-14) Bridget Aber
Chapter one presented the concept of internal auditing, how internal auditing impacts financial performance, and the importance of effective internal audit functions in ensuring accurate financial reporting, mitigating financial risks, and overall influencing the economic health of an organization. In this chapter, the study will be based on specific objectives. These include to examine the different internal audit attributes used by an organization, to find out challenges internal auditors face when doing auditing duty and to find out the effect of internal audit and corruption among auditors in an organisation, that shall be able to guide the investigation and enhance clarity in terms of communication about research goals and expected outcomes. Chapter two also provided a comprehensive review of the literature on the effects of monetary rewards, promotion, and recognition on employee performance. The review covers key concepts, theories, and empirical findings related to the independent variable (internal auditing) and the dependent variable (financial performance). The chapter also identifies gaps in the current literature and highlights the significance of the proposed study by synthesizing the findings of these studies. This chapter aims to identify the key factors that influence employee performance and inform the development of evidence-based management practices Chapter three examines the study design, the area and population of the study, sample size and selection, specimen procedure and techniques, data collection methods and instruments, quality control measures, procedure of data collection, analysis of data, and measurement of the variables of the study. It also points out the ethical issues to be observed in the study. Chapter four consisted of data presentation, analysis, and interpretation of the findings on the themes of the study Chapter five presented the summary of the findings, conclusion, and recommendations of the study, and in the long run, the further areas of study.
Assessing the Impact of Financial Accounting Practices on Organizational Performance in Uganda
(Uganda Christian University, 2025-05-14) Louis Kabiite Katende
This study investigates the impact of financial accounting practices on organizational performance in Uganda, focusing on both private and public sector institutions. Accounting is a foundational element in financial decision-making and governance, and its proper application is critical for enhancing transparency, efficiency, and accountability. Despite the existence of regulatory bodies like the Institute of Certified Public Accountants of Uganda (ICPAU) and the adoption of International Financial Reporting Standards (IFRS), many organizations continue to grapple with poor financial practices that hinder their performance. Using a mixed-methods approach, the study draws on quantitative data from structured questionnaires and qualitative insights from key informant interviews. The findings are expected to reveal a strong correlation between proper accounting practices—such as internal controls, budgeting, audit compliance, and financial reporting—and improved organizational outcomes, including profitability, operational efficiency, and stakeholder trust. The research also identifies major challenges affecting the implementation of proper accounting practices, such as limited technical expertise, poor regulatory enforcement, and inadequate financial systems. The study offers practical recommendations for strengthening financial governance in Uganda and contributes to the theoretical discourse on agency, stewardship, and contingency perspectives in accounting
Effects of Credit Terms on Financial Performance of Small and Medium Enterprises
(Uganda Christian University, 2025-05-13) Lindah Muzigo
Chapter one had presented the concept of credit terms, how interest, collateral and payback period had all impacted financial performance of the small and medium enterprises in Nakawa Division. A background to the study is clearly stated in the chapter with the general goals of the study being stated as; to ascertain the effect of interest rates on the performance of small and medium enterprises, to ascertain the effect of collateral security on the performance of small and medium enterprises and to ascertain the relationship between repayment period and the performance of small and medium enterprises in Nakawa Division, which will be able to guide the investigation and bring clarity in terms of communication in relation to research objectives and expected outcomes. Chapter two also included a thorough review of the literature on how credit terms affect financial performance of small and medium enterprises. The review includes critical concepts, theories, and empirical findings of the independent variable (credit terms) and dependent variable (financial performance). Chapter two also identified gaps in previous literature and established the timeliness of the proposed study by synthesizing the findings of these studies. Chapter three explain the study design, study area and population, sample size and sampling, specimen procedure and methods, data collection procedure and tools, quality control measures, data collection procedure, data analysis, and measurement of study variables. It also states the ethical issues to be observed in the study. Chapter four consisted of data presentation, analysis and interpretation of findings on the themes of study Chapter five was presentation of the summary of study findings, conclusion and the study recommendations and in the long run the other areas of study
The Impact of Financial Literacy on the Growth of Small- Scale Businesses in Mukono District Central Division
(Uganda Christian University, 2025-05-13) Racheal Atwani
The study investigate the impact of financial literacy on the growth of small scale enterprise in Mukono district division, Uganda. Financial literacy is increasingly recognised as a key driver of business success, particularly for small enterprise that operate in dynamic and resource constrained environments. The primary objective of research was to examine the impact of financial literacy on the growth of small-scale business. It sought to achieve the following objective, to examine how the financial knowledge influences the growth of small-scale businesses in Mukono district, to examine the effect of financial attitude on the growths of small-scale businesses in Mukono district, to examine the effect of financial knowledge on the growth of small-scale businesses in Mukono district. The study was limited to Mukono district specifically its central division, where a variety of small-scale businesses operates. The study used a mixed methods design to achieve these goals. It combined quantitative and qualitative approaches. Stratified sampling was used to select a sample of 67 small scale firms from 80 registered in Mukono municipality. Data was collected using structured questionnaire, interviews, and document reviews. This gave both the quantitative data and qualitative insights into the study topic. Descriptive statistics analyse the data. They summarized financial literacy and the business growth. The results were presented through the detailed table descriptive narratives. The study shows that financial knowledge has better growth. This is true, especially for budgeting, cash flow, and planning positive financial behaviour like reinvesting profits and managing cash flow, improve business performance. However, gaps in financial attitude, especially in credit management and risk assessment, may hinders SSEs growth. The study shows the financial literacy is vital for small business in Mukono district. It is vital for their growth and suvivals.it recommends targeted financial education programs. They should address gaps in knowledge about credit management, interest rate and risk assessment. Standardized financial tools can help entrepreneurs improve their finance.
Financial Accessibility and Financial Performance of Small and Medium Enterprises a Case Study of Mukono Municipality
(Uganda Christian University, 2025-05-13) Stella Auma
This study examined the relationship between financial accessibility and the financial performance of Small and Medium Enterprises (SMEs) in Mukono Municipality, Uganda. The study was guided by three dimensions of financial accessibility: availability, affordability, and eligibility. A descriptive research design was adopted, and data was collected using structured questionnaires from a sample of SME owners and managers operating within the municipality. Quantitative data was analyzed using descriptive statistics (mean and standard deviation) and Pearson correlation to determine the strength of the relationship between the variables. The findings revealed that the availability of financial services, such as proximity to financial institutions and mobile money platforms, positively influenced SME performance. Affordability of financial services, including interest rates and transaction fees, was found to be a moderate constraint, while eligibility requirements, such as collateral and credit history, also limited access to financial resources for many SMEs. Overall, the study found a significant positive correlation between financial accessibility and financial performance of SMEs, indicating that enhanced access to financial services contributes to improved business outcomes such as increased profits, debt management, and business expansion. The study concludes that addressing financial accessibility challenges can greatly improve the financial health and sustainability of SMEs in Mukono Municipality. It recommends financial institutions and policymakers adopt more SME-friendly approaches, including flexible eligibility criteria, affordable credit products, and broader financial literacy programs
EFFECT OF ROAD CONSTRUCTION TO THE GROWTH OF SMALL SCALE BUSINESSES IN KAUGA
(UGANDA CHRISTIAN UNIVERSITY, 2025-05-13) NANGANDA FLAVIA LYAKA
This study examines the impact of road construction on the growth and sustainability of smallscale businesses in Kauga, Uganda. It investigates the dual nature of infrastructure development, highlighting both the opportunities presented by improved accessibility and the challenges encountered during construction phases. Specifically, the research aims to quantify how enhanced road infrastructure affects customer traffic, sales performance, and operational efficiency for local enterprises. Utilizing a mixed-methods approach, including quantitative surveys and qualitative case studies, the research examines several key objectives: the influence of road improvements on business operations, the specific challenges faced during construction, and the effectiveness of communication and collaboration between local authorities and business owners. Findings reveal that while improved roads can significantly boost long-term business growth and profitability, the disruptions caused by construction often lead to temporary declines in sales and logistical difficulties. The study emphasizes the necessity for proactive engagement and planning among stakeholders to mitigate negative impacts during the construction process. It advocates for an integrated approach to infrastructure development that considers the needs and concerns of small businesses to maximize the potential benefits of road improvements. Ultimately, this research contributes to the understanding of the complex interplay between infrastructure development and local economic resilience, providing actionable insights for policymakers and business leaders in Kauga.
Effects of Micro Finance Institutions on Poverty Reduction in Uganda. A Case Study of Pride Micro Finance Mukono.
(Uganda Christian University, 2025-05-13) Hellen Rhona Wanyana
This study examines the effects of microfinance institutions (MFIs) on poverty reduction in Uganda, with a specific focus on Pride Microfinance Mukono. Microfinance has emerged as a key tool in improving financial inclusion, offering credit, savings, and financial education to underserved populations. Despite the presence of microfinance institutions, poverty remains a significant challenge in Uganda, prompting the need to assess the true impact of MFIs on economic empowerment. Using a mixed-method approach that combines qualitative and quantitative analysis, this research evaluates the effectiveness of microfinance services, their contribution to poverty alleviation, and the challenges faced by clients. Findings indicate that microfinance enhances financial stability by increasing access to capital, supporting entrepreneurship, and improving household incomes. However, issues such as high-interest rates, limited financial literacy, and difficulties in loan repayment hinder the full realization of its benefits. The study emphasizes the importance of tailoring microfinance services to meet client needs and implementing policies that foster sustainable financial inclusion. This research contributes to the ongoing discourse on microfinance as a mechanism for economic development and offers insights for policymakers, financial institutions, and development practitioners aiming to strengthen poverty reduction strategies in Uganda.
The Impact of Financial Management Practices on the Performance of Small and Medium Size Enterprises in Adjumani Town Council
(Uganda Christian University, 2025-05-13) Gloria Foni
The study investigated the impact of financial management practices on the performance of small & medium enterprises in Adjumani town council. the study was guided by the following objectives; to Examine the impact of bookkeeping on the performance of small and medium-sized enterprises, to Examine the influence of financial planning on the performance of small and medium-sized enterprises and to Examine the impact of working capital management on the performance of small and medium-sized enterprises in Adjumani Town Council. The research design employed for this study was across-sectional survey design taking on quantitative approach. The correlation analysis revealed that performance of the SME had a positive correlation with book keeping, with a Pearson correlation coefficient of r= 0.105, Performance of SME has also shown a positive correlation with financial planning with a Pearson correlation coefficient of r= 0.215, significant at the 0.01 level (p = 0.002), and SMEs performance also had positive correlation with working capital management indicated by a Pearson correlation coefficient of r= 0.274, significant at the 0.01 level (p = 0.001).. The financial management practices were responsible for 35.2% variation in the performance of the SMEs at Adjumani. It was concluded that financial management practices had significant influence on the performance of small & medium enterprises in Adjumani town council.
Fintech Adoption and Financial Inclusion Among the Small and Medium Enterprises in Mukono District
(Uganda Christian University, 2025-05-12) Daniella Abang
The study examined the effect of Fintech adoption on financial inclusion among the small and medium enterprises in Mukono District. It specifically focused on; identifying the key drivers of fintech adoption and financial inclusion among small and medium enterprises in Mukono, examining the challenges faced during fintech adoption and financial inclusion among small and medium enterprises in Mukono, and examining the opportunities and benefits of fintech adoption among and financial inclusion among small and medium enterprises in Mukono district local government. The study was carried out using a cross sectional survey research design where quantitative research approach was also used. The data was collected using questionnaires and during the data collection, simple random sampling method was used. A sample size of 80 respondents who are owners or managers of the selected SMEs in Kauga, Mukonowas also used in the study. From the findings, it was revealed that even though FinTech uptake and financial inclusion offer Mukono District SMEs enormous benefits such as enhanced credit access, business efficiency, greater market reach, and enhanced management of funds, their full potential is hindered by immense challenges such as poor internet connection, insufficient digital literacy, high-priced services, and poor customer care. The evidence points to the fact that FinTech uptake is extremely reliant on access to technology, the cost of access, regulatory support, and simplicity of platforms. Therefore, in order to unlock the transformative potential of FinTech for SME development, there is a pressing need for interventions that are aimed at improving digital infrastructure, enhancing user education, reducing the cost of services, and enhancing system integration and trust in digital financial systems. Finally, the study recommended the need for expanding internet infrastructure in Mukono District to improve connectivity for SMEs, enhancing digital literacy through targeted training programs, and encouraging FinTech providers to implement affordable pricing models. It also emphasizes the need for robust customer support systems to build user trust and recommends that policymakers promote regulatory frameworks that support interoperability between FinTech and traditional banking systems to foster inclusive and efficient financial access for SMEs.
Microfinance Institutions and Growth of Small and Medium Enterprises in Mukono
(Uganda Christian University, 2025-05-12) Nathan Egaru
This study examined the role of Microfinance Institutions in fostering the growth of Small and Medium Enterprises within Mukono District, the study was motivated by the recognition that SMEs are critical drivers of economic development and employment yet their development and expansion is frequently constrained by limited access to financial services. Employing a descriptive case study of Mukono, data was collected through structured questionnaires and interviews made to a purposively sampled population comprising of SME owners, MFI managers and financial experts. A total of 52 respondents participated in the study providing insights into the dynamics of microfinance access, financial literacy and SME performance. The analysis revealed that microfinance services significantly influenced SME growth by providing vital capital that facilitates in investment in technology, human resource and market expansion. The findings showed that access to microfinance loans positively impacted revenue, employment, investment and overall business sustainability among SMEs. However, the study identified key challenges faced by SMEs including high interest rates, collateral requirements, limited financial literacy, complex loan application procedures and inadequate loan sizes. The research further explored the impact of financial literacy programs offered by MFIs which were found to enhance SMEs financial management skills, decision making and ability to access credit, that contribute improved business performance. The study also discussed internal audit aspects and challenges internal auditors encountered regarding transparency and accountability, emphasizing the importance of effective governance. Based on these findings, the research concluded that MFIs play a crucial role in supporting SME growth in Mukono, even with limitations posed by operational challenges and borrower related issues. The study recommended that microfinance modify their financial products to meet SME needs, simplify loan procedures, reduce collateral barriers and strengthen financial literacy initiatives to maximize their developmental impact. Overall the research contributed to understanding how microfinance facilitates SME development in Uganda’s semi urban context and provided policy insights for enhancing microfinance outreach and effectiveness in fostering sustainable enterprise growth.
Accounting Information System and Financial Performance of Small and Medium Size Enterprises. Case Study of the Northern Division Koboko Municipality
(Uganda Christian University, 2025-05-13) Rose Aate
The study examined the influence of accounting information system on the financial performance of SMEs in Northern division, Koboko municipality. The study was guided by the following objectives; to analyze the effect of system effectiveness of AIS on financial performance of SMEs, to establish the effect of system control on financial performance of SMEs and to ascertain effect of system flexibility on financial performance of SMEs in Northern division, Koboko, municipality. The study adopted descriptive research design to comprehensively examine how SMEs utilize AIS in their financial process the study population was 50 employees from SMEs located in Koboko municipality and the sample size was 44. The study established that there was apositive relationship between accounting information systems and financial performance at SMEs of Koboko north this was justified by r= 0. 362 for systems effectiveness, .285 system control and 0.193 for System flexibility and financial performance of SMEs in northern division, Koboko, municipality.Finally the regression analysis revealed that the contribution of AIS financial performance of SMEs at Koboko was 24% .It was concluded that approximately 24 % of the variance in the financial performance of SMEs at Koboko north was attributed to the aspects of AIS which included system flexibility, systems control and systems effectiveness.
Financial Technology Adoption and Service Quality among House Holds in Mukono. A Case of Agency Banking
(Uganda Christian University, 2025-05-12) Sherina Ruth Nambatya
Even though financial technology (fintech) and agency banking have grown quickly in Mukono, many households still face challenges when trying to use these services. A lack of digital skills makes it hard for many people to use fintech effectively (Mkombo & Wahua, 2024). Additionally, concerns about the reliability and safety of services offered through agency banking can prevent users from fully engaging (Huo et al., 2024). There is also a shortage of financial products specifically designed for the local community, which further complicates the situation. Because of these issues, the relationship between fintech adoption and service quality is not well understood, making it difficult to see how these factors affect financial inclusion. This study aims to explore how adopting financial technology influences service quality in agency banking, offering insights that could improve user engagement and access to financial services for households in Mukono.
The Impact of Finance Practices on the Performance of Agricultural Small and Medium Enterprises in Mukono
(Uganda Christian University, 2025-04-29) Jonathan Ekwang
This research proposal aims to investigate the impact of finance practices on the performance of agricultural Small and Medium Enterprises (SMEs). Finance practices play a vital role in the financial management and decision-making processes of agricultural SMEs, yet there is a gap in understanding the specific practices that contribute to improved performance. This study seeks to address this gap by examining the relationship between finance practices and the performance indicators of revenue, profitability, and cash flow within agricultural SMEs. The research will adopt a mixed-methods approach, utilizing both quantitative and qualitative data collection methods. The quantitative analysis will involve collecting financial data from a sample of agricultural SMEs and conducting statistical analyses to identify the finance practices that correlate with superior performance. Additionally, qualitative data will be gathered through interviews and surveys to explore the challenges faced by agricultural SMEs in implementing effective finance practices. The anticipated findings of this research proposal will contribute to the existing literature by identifying the specific finance practices that have the greatest impact on agricultural SMEs performance. Moreover, it will shed light on the challenges faced by SMEs in implementing these practices and provide recommendations for overcoming such obstacles. Ultimately, this study aims to provide practical insights and guidance to agricultural SME owners and managers, policy makers, and industry stakeholders, enabling them to enhance financial performance and promote the growth and sustainability of agricultural SMEs in the current dynamic business environment.
The Impact of Digital Currencies on Traditional Banking Systems Within Mukono District
(Uganda Christian University, 2024-09-05) Rebecca Akello
The beginning of numeral coins, counting cryptocurrencies besides central bank numerical coins, has transported around an example change in the monetary scene. This piece discovers the complex impression of digital currencies on traditional banking systems, seeing the chances and trials. The study starts by probing the growth of numerical coins, emphasizing its high-tech basics and the dynamic services of its acceptance. Observing at the possible paybacks that numerical coins convey to the fiscal segment, such as amplified fiscal addition, quicker and discounted cross-border dealings and amplified clarity through mass series expertise. On the extra indicator, the piece unfavorably examines the pressures and trials that numerical coins pose to old-fashioned funding organizations. Matters like disintermediation, working perils and the possible harm of mechanism over fiscal plan are inspected in wisdom. In calculation, the training inspects the adjusting background neighboring numerical coins, lecturing the basic for a clear context to pledge strength, customer security and just rivalry. Their quest customs a proportional method, inspecting event trainings and actual samples of nations and fiscal organizations embracing or repelling the numerical cash rebellion. Perceptions from discussions with manufacturing specialists, strategy creators and investment experts subsidize to a complete accepting of the vibrant communication amongst numerical coins and old-fashioned investment. In accumulation, the training expects forthcoming drifts and growths in the association between numerical coins and the old-fashioned investment segment. It evaluates the possible for co-occurrence and association amongst the two schemes, as well as the growth of lending amenities in reaction to numerical disturbance. In assumption, this piece condenses the outcomes to deliver a secure perception on the influence of numerical coins on outdated investment structures. It subsidizes to the continuing argument about the forthcoming of investment, as long as perceptions that can update officials, fiscal organizations and extra shareholders as they pilot the developing background designed by numerical coins. Keywords: Old-fashioned panels, strategy creators, fiscal organizations.
The Effect of Mobile Money Services on Financial Inclusion in Mukono Municipality
(Uganda Christian University, 2024-09-19) Laura Atukunda
This study investigates the impact of mobile money services on financial inclusion in Kauga, Mukono, focusing on accessibility, usage, and the socioeconomic benefits for underserved populations. By employing a mixed-methods approach, including surveys and interviews, we analyze how mobile money platforms enhance access to financial services among individuals lacking traditional banking infrastructure. Findings indicate that mobile money significantly improves transaction efficiency, savings behavior, and access to credit, particularly among women and low-income households. The study also highlights challenges such as digital literacy and trust in technology. Overall, mobile money services emerge as a vital tool for fostering financial inclusion, promoting economic empowerment, and bridging the financial gap in Kauga, Mukono. Recommendations for policy improvements and community-based training programs are proposed to maximize the benefits of mobile money in the region.
Adoption of Technology and Performance of an Organization: A Case Study of NWSC
(Uganda Christian University, 2024-09-19) Sharon Nabeeka
The adoption of technology significantly influences organizational performance, as demonstrated in a case study of the National Water and Sewerage Corporation (NWSC). This study explores how integrating modern technologies enhances operational efficiency, service delivery, and overall effectiveness within the organization. The study also aimed at Improved Service Delivery: The implementation of information and communication technologies (ICT) has streamlined processes, enabling NWSC to respond more effectively to customer needs. Enhanced data management systems facilitate better tracking of service requests and maintenance schedules. Operational Efficiency: Technology adoption has led to reduced operational costs and increased productivity. Automation of routine tasks allows employees to focus on more strategic activities, thereby improving job satisfaction and performance.Customer Engagement. This use of digital platforms for communication has fostered better relationships with customers. Feedback mechanisms have improved service quality by allowing the organization to adapt quickly to user needs. Sustainability and Growth, The strategic use of technology supports NWSC's long-term sustainability goals, ensuring that resources are managed efficiently while meeting the growing demands for water and sanitation services.
The Effect of Record-Keeping On the Financial Performance of Small-Scale Businesses in Kyaliwajjala Market
(Uganda Christian University, 2024-09-18) Alice Aliamo
The study sought to examine the effect that Record keeping could have on financial performance of SMEs in Kyaliwajjala market, Kiira Division. The researcher adopted a case study research design utilizing the quantitative approach. A Case study research design was selected because it enables the in-depth examination of the study problem with a view of providing rich data and a more comprehensive understanding of issues and problems applicable to real-life situations as recommended by Soy, (1997). The study used quantitative method (through self-administered questionnaires) in data collection for purposes of triangulation to get accurate and reliable data for the study. From a sample size of 50 respondents, the researcher chose to use simple random sampling, focusing on grocery stores, from where a total of fifty respondents were chosen to represent the sample population. Completed questionnaires were edited, coded, and entered into and categorized into themes and analyzed using SPSS 20 for Windows. Regression analysis was used to test the effect of each construct of Record-keeping on financial performance. In testing the significance of the model, adjusted R2 was used to measure the extent to which the variation in financial performance explains each construct of Record-keeping. Financial statistics were computed at a 95% confidence level to test whether there is a significant relationship between Record keeping and financial performance. The findings from the study reveal that Manual bookkeeping is still prevalent among small businesses, especially in markets where digital access is limited. However, manual methods increase the likelihood of errors, such as miscalculations, lost receipts, or duplicate entries, which can distort financial reports. The study suggested that transitioning to digital bookkeeping systems is the most effective way The study therefore concludes that Record-keeping has effect on financial performance of SMEs and recommends proper record filling, retention and retrieval in order to improve financial performance of SMEs.

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