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Item UGANDA CHRISTIAN UNIVERSITY(2024-09-20) MBABAZI HOPEThe study assessed the impact of financial technology services adoption on the performance of commercial banks in Uganda, focusing on Centenary Bank, Mukono Branch. The study aimed to determine the extent to which automated teller machines (ATMs) enhance performance. Specifically, it sought to investigate the effect of online banking on the performance of Centenary Bank. A descriptive research design was employed, targeting a population of 60 employees, with a sample size of 47. Data were collected from both primary and secondary sources using questionnaires, interviews, and observations as the main instruments. The study revealed that most respondents use ATMS. The quality of the services has significantly improved. There are now much fewer queues in the banking halls, and wait times have been significantly decreased. Performance has been a relatively positive. Efficiency of service in form of withdraw and deposit money has improved. ATMs also save consumers time standing in line to deposit and take cash. The survey also found that consumers are proficient in using ATMs, which enhances the bank's operations. The results also showed that a significant proportion of employees were more driven to deliver quality service as a result of using online banking. The majority concurred that since customers can transact at any moment, many have always been able to check their most recent transactions and save time. As ICT improves service quality, provides constant and regular availability, lowers errors and data redundancies, and offers quick service delivery, the study suggested that banks encourage all of their clients to adopt ICT services. Technology is a crucial factor in ensuring that information systems are aligned with business strategy, thus banks should invest in and integrate it.Item THE IMPACT OF RISK MANAGEMENT ON THE FINANCIAL PERFORMANCE OF COMMERCIAL BANKS IN UGANDA: A CASE OF HOUSING FINANCE BANK MUKONO BRANCH(2024-09-20) Suzi Awut MarialABSTRACT The purpose of the study was to ascertain the impact of risk management on the fianacial performance of commercial banks in mukono Uganda.. Following the foregoing, the researcher put out the following fundamental research questions: How much does the financial performance of medium-sized businesses in Mukono Municipality, Uganda, suffer from the risk management? How much does operational risk management impact the financial performance of Uganda's Mukono Municipality's medium-sized businesses? What impact does credit risk management have on medium-sized businesses' financial performance in Uganda's Mukono Municipality? Although it only managed to obtain 97% of the responses from 34 staff members, the case study of Housing finance bank had 35 staff members as its target audience (management and employees). In the research, data collection was done through the use of structured questionnaires and conducting interviews. To collect the primary data, a structured questionnaire was employed in collecting the data. The analysis was facilitated by a computer software program known as Statistical Package for Social Sciences. In analyzing data, quantitative data was analyzed and output presented by using descriptive statistic percentages. After qualitative data analysis, the results were narrated. Every responder expressed agreement that monitoring an organization's financial performance is beneficial, and that credit risk management is an efficient and effective way to minimise financial losses. Many of the interviewees denied that their organisation had liquidity risk management. The study comes to the conclusion that medium-sized businesses are at financial danger when liquidity risk management is lacking. Thus, this study comes to the conclusion that risk management and the financial performance of medium-sized businesses in Uganda's Mukono Municipality are significantlyItem HE EFFECT OF EDUCATION QUALIFICATION AND YOUTH EMPLOYMENT IN UGANDA: A CASE OF UCU(Uganda Christian University, 2024-09-19) Zoa LucidaThe purpose of the study was to assess the effect of education qualification and youth employment in Uganda. This study was guided by the following research questions: What is the relationship between education qualification and youth employment rate in Uganda? What is the extent skills provided by universities match with the demands of the labor markets? What are the social and economic factors that led to youth unemployment in Uganda? Uganda Christian university was used as a case study to be specific graduates of school of business were considered. A survey research design was used with a quantitative approach. When assessing the guiding questions, these are the key findings. Education qualifications are necessary to in order to get employed and these qualifications should be in line with your career goals. Skills provided by the university match with the demand I the labor market due to the initiative by the university to change teaching methods with change in the demands. Social and economic factors greatly affect youth unemployment since due to factors like economic instability.Item Promotional Strategies and Sales Performance of Rabbit Meat in Uganda: A Case Study of Fresh Rabbit Meat Ltd(Uganda Christian University, 2024-09-20) Welborne OkiaThe study focused on promotional strategies for rabbit meat in Uganda, with Fresh Rabbit Meat Ltd. taken as a case study. The objectives of this study were: to establish the relationship between personal selling and sales performance; to determine the relationship between sales promotion and sales performance; and lastly, the study checked the relationship between direct marketing and sales performance. The study was conducted using a cross-sectional survey research design in which both qualitative and quantitative approaches were adopted. The data were collected through the use of questionnaires and interviews, and during the collection, both purposive and simple random sampling methods were adopted. A sample size of 92 respondents who are staff and management of Fresh Rabbit Meat Ltd was also adopted for the study. From the findings, it tended to appear that there is a strong positive association between personal selling and sales performance in Fresh Rabbit Meat Ltd. This is because through personal selling, such as the use of sales representatives, customers are influenced to buy products, hence increasing sales performance for the business in the long run. From this, it is clear that there is a strong positive association between sales promotion and sales performance in Fresh Rabbit Meat Ltd. (r = .806**, p < .05), because through the sales promotion, the company offers discounts to clients as a means of promoting its products to clients, hence increasing sales performance. It can, therefore, be concluded that there is a significant positive relation between direct marketing and sales performance in Fresh Rabbit Meat Ltd. This is because, through direct marketing, the company markets its products to the clients by meeting them face-to-face with the products, which have enabled the company to increase on its sales performance. The study finally recommended that the management of Fresh Rabbit Meat Ltd needs to invest more in personal selling-precisely, hiring personal selling representatives who have expertise and experience in that field in order to enable the company to increase on its sales. It was also recommended that the distributors of the company need to carry out regular sales promotions, particularly price discounts and sampling, so as to increase sales performances.Item INTERNAL AUDIT AND FINANCIAL PERFORMANCE OF COMMERCIAL BANKS:(UGANDA CHRISTIAN UNIVERSITY, 2024-09-18) OFWONO MICHAELFor the purpose of this study the researcher sought to determine the effect of internal audit on financial performance of commercial banks in Uganda. The specific objectives of the study were to: determine the role of internal audit, effect and relationship between internal audit and financial performance of commercial banks in Uganda. Chapter two aimed at illustrating the conceptual review, empirical , critical and summary of all the review. Chapter three covered the methodology the researcher used in the field to collect data where the study adopted a descriptive cross-sectional research design. The population of the study consisted of the workers in Stanbic bank Mukono branch and thus from a targeted population of 43 members and using the Slovene’s formula, the researcher was able to come up with an appropriate sample size of 20. Data was mostly collected by the help of self-administered and guided questionnaires which was later edited, coded, tabled and made ready to be presented and interpreted. Chapter four then discussed the interpretation and presentation of the findings obtained from the field and thus data collected for the study were analysed by the researcher using frequency counts, mean scores and standard deviation. Data presentation was done by use of tables for ease of understanding and interpretation. Chapter five provided a summary, conclusion and recommendations of the main findings where the analysis revealed that internal audit control and procedures have a positive effect on financial performance of commercial banks in Uganda. The study recommended that management in commercial banks in Uganda should adopt effective internal audit practices such as internal auditing standards, independence of internal audit, professional competency and internal controls to enhance financial performance of the banks.Item THE EFFECT OF MICROFINANCE CREDIT TERMS ON THE FINANCIAL PERFORMANCE OF SMALL-SCALE ENTERPRISES IN MUKONO CENTRAL DIVISION, MUKONO DISTRICT(UGANDA CHRISTIAN UNIVERSITY MUKONO, 2024-09-16) Nagasha sarahItem The impact of corporate governance on financial performance of financial institutions in Uganda.(UCU, 2024-09-17) Atim Christine EnyangABSTRACT This study investigated the impact of corporate governance on the financial performance of financial institutions, focusing specifically on DFCU Bank's Mukono branch and Kireka branch. The primary objective is to explore how various dimensions of corporate governance including board composition, board independence, and accountability affect critical financial performance indicators such as profitability, liquidity, and asset quality. The specific objectives of the study are to examine the relationship between board composition and financial performance, board independence and financial performance, and accountability and financial performance of commercial banks. The study employed a cross-sectional, correlation, and regression research design to examine data and determine the strength of the relationship between the study variables. A mixedmethods approach was used and the research combines quantitative data analysis with qualitative insights gathered from key stakeholders within the bank. Both branches had a population size of 35 employees from which a sample size of 30 respondents was selected for the study. The sampling method used included simple random and purposive sampling and data was collected using questionnaires. The data was later analyzed using descriptive, correlation, and regression analyses. The findings indicated a positive correlation between corporate governance practices and financial performance at DFCU Bank. The study revealed that board composition has a strong positive relationship (0.453) with financial performance. An independent board weakly but positively impacts the financial performance of commercial banks with a correlation of (0.289) using Pearson’s correlation. The study also indicated a positive relationship of (0.420) between accountability and financial performance. The study concludes with actionable recommendations aimed at strengthening corporate governance practices at DFCU Bank. It emphasizes the necessity of enhanced boards, good accountability practices, and promotion of board independence to ensure alignment with international standards.Item impact of flexible working hours on employee work life balance and job satisfaction(2024-09-13) ARIYE VIVIAN BAKORU LENIAThis study explores the impact of flexible working hours on employee work-life balance and job satisfaction within Coca-Cola Uganda, addressing a significant organizational challenge: the need to balance work demands with personal needs in an evolving work environment. The research was motivated by the increasing global shift toward flexible work arrangements, accelerated by technological advancements and the COVID-19 pandemic, and the scarcity of research on these practices in nonWestern organizational contexts. Guided by the Job Demands-Resources (JD-R) model and the Work-Life Border Theory, the study adopted a qualitative research design to analyse the lived experiences of employees at Coca-Cola Uganda. Data were collected through semi-structured interviews and focus group discussions with employees across different demographic groups, including age, gender, and job roles. The study’s primary objectives were to examine how flexible working hours’ influence employees’ work-life balance, assess the relationship between flexible working hours and job satisfaction, and analyse the role of demographic factors in shaping these outcomes. The findings reveal that flexible working hours significantly enhance employees’ worklife balance by reducing conflicts between work and personal responsibilities. Employees with access to flexible working arrangements reported greater control over their schedules, leading to reduced stress levels and improved well-being. According to the research, a high degree of positive correlation has been noted between flexitime and job satisfaction. This is because workers are motivated to be more loyal to their organizations and increase productivity owing to the freedom and assistance they receive from their employers. On the other hand, there were some problems such as poor team cohesion and differences of influence of flexitime on various types of jobs identified in the research too. Demographic factors, particularly age and gender, influenced employees’ perceptions and experiences of flexible working hours, with younger employees and women benefitting more from these arrangements due to their unique personal and familial responsibilities. vii Overall, the study concludes that flexible working hours offer substantial benefits to employee well-being and job satisfaction at Coca-Cola Uganda. Nevertheless, for such policies to be effective, organizations must address implementation challenges, ensuring that flexible work arrangements are inclusive and adapted to the diverse needs of their workforce. The study’s findings offer valuable insights for Coca-Cola Uganda’s management and HR professionals, guiding the development of more effective workplace policies that foster employee satisfaction and organizational success.Item Research dissertation(Uganda Christian University, 2024-09-13) Wagogo Edwin SamuelThis study examines the economic factors affecting the growth of Small and medium Enterprises ( SMES) in Mukono municipality. SMES play a crucial role in driving economic development , job creation, and poverty reduction in the country. To gain a comprehensive understanding of the factors influencing SME growth this research examines the impact of financial practices on the growth and development of SMEs in Mukono. The research involved data collection from a diverse sample of SMES in Mukono in various sectors like retail, services, manufacturing and agriculture and the financial practices used by the SMEs owners. The analysis of this data provides valuable insights into the financial practices used by the smes owner and how the affect the growth and development of the businesses. From a sample size of 100 respondents 50 responded and about 56% of smes owner in Mukono are male and 44% are females showin a fairly balanced gender representation among SME owners in Mukono. An overwhelming 98% of respondents reported that they maintain regular financial records for their business mostly using cash books, sales ledgers , purchase ledgers payroll records and financial statements. This study examines the relation between the financial practices used in SMEs and how they influence the growth and development of SMes in Mukono municipality. The Drivers of the growth and developed of the Smes identified by the respondents show 72% of the respondents identified the financial management practices as a major factor that strongly affects the business growth and 64% also identified market expansion as another key driver followed by 34% employee skills development and 32% with product innovation. The evaluation of the fiancial management practices shows that 60% majority of the respondents agreed that financial management practices were well organized and effective in the growth and development of their businesses. Therefore the findings indicate that financial management practices , particularly record keeping and cash flow management are critical to the growth and development of SMES in Mukono municipality. The lack of access of external financing remains a major obstacle for many SMEs largely due to high interest rates and collateral requirements. Therefore SMEs that regularly monitor their financial and implement effective financial management practices tend to experience better growth.Item THE IMPACT OF TIKTOK ON CONSUMER PURCHASING BEHAVIOR.CASE STUDY OF BSAF STUDENTS IN 2023(Uganda Christian University, Mukono, 2024-07-16) Idabeth AsingireThis study investigates the impact of TikTok on consumer behavior among BSAF students at Uganda Christian University (UCU) in 2023, focusing on the roles of social influence, brand engagement, and user interactions on the platform. Utilizing quantitative data collected through surveys, the research reveals several key insights into how students engage with brands and influencers on TikTok. The findings indicate that peer opinions significantly influence purchasing decisions, while students exhibit a moderate level of interest in following and interacting with brands. Despite acknowledging the relevance of influencer marketing, a notable skepticism exists regarding influencer credibility. The study further highlights the importance of authenticity and relatability in brand content, as students show a preference for engaging with brands that foster genuine connections. Additionally, while TikTok presents opportunities for brand visibility, many students do not prioritize brand followership, suggesting a need for a multi-platform marketing approach. The research concludes with actionable recommendations for brands, emphasizing the necessity of creating compelling, interactive content, leveraging peer influence, and enhancing the informative aspects of their messaging. Overall, the study provides valuable insights for marketers aiming to effectively connect with the youth demographic on TikTok, ultimately promoting brand loyalty and driving consumer engagement.Item The role of content types and messaging strategies on social media advertisement(UCU, 2024-09-12) Miriam NasiminyuThis research was aimed at exploring the role of content types and messaging strategies in social media advertisement. the research was based on three objectives which are to analyze the role of content types on audience engagement on business students of Uganda Christian university, to examine the effectiveness of messaging strategies in pursuading customer behavior, to investigate how different demographic groups respond to various content types and messaging strategies. The researcher uses both qualitative and quantitative data designed with a sample of 40 respondents.Item THE EFFECTS OF COSTS OF PRODUCTION ON THE FINANCIAL PERFORMANCE OF SMALL AND MEDIUM ENTERPRISES(UGANDA CHRISTIAN UNIVERSITY, 2024-09-13) NAKIGOZI FARIDAHThe study aimed at examining the impact of costs of production on the financial performance of small and medium enterprises in Mukono. The study had several objectives which included; To establish the relationship between the costs of production and the financial performance of SMEs in Mukono. To find out how the costs of production affect the financial performance of small and medium enterprises. In the study, cross sectional research design was used on the quantitative data obtained from the questionnaire. Linear regression and correlation analysis were used to find out the relationship between the costs of production and the financial performance of small and medium enterprises. The study analyzed that there was a moderate negative correlation between costs of production and the establishment of new SMEs.Item THE IMPACT OF CASH MANAGEMENT PRACTICES ON THE OPERATIONAL PERFORMANCE OF SMES.(UGANDA CHRISTIAN UNIVERSITY, 2024-09-13) Chuak Tut ChotlithThe main purpose of this study is to investigate the impact of cash management on the performance of SMEs with a case study of Haojue Uganda. The study objectives are to examine the impact of maintaining business records on the operational performance of Haojue Uganda, to examine the influence of preparing a cash budget on the operational performance of Haojue Uganda and to examine the influence of accounts receivable management on the operational performance of Haojue Uganda. This study adopted a cross-sectional study with a quantitative research design, using a questionnaire to collect data. The study population involved 36 respondents who were used to conclude the study. Primary data was collected through the use of questionnaires. Effective business record management is crucial for enhancing the operational performance of SMEs. The study found that maintaining accurate records supports cost control, financial analysis, tax compliance, inventory management, and decision-making. Proper business records facilitate risk management, enhance transparency and accountability, and contribute to better stakeholder relations. The study also found that preparing a cash budget significantly improves the ability to manage liquidity and operational costs effectively, plan for short-term expenses, and long-term investments, reduce financial stress and improve decision-making capabilities. Cash budgeting practices streamlined operational processes, improved relationships with suppliers and customers, and enhanced financial forecasting and planning. Effective accounts receivable management plays a vital role in improving profitability, reducing financial strain, and enhancing liquidity. The researcher suggests that small and medium-sized enterprises should prioritize implementing efficient accounts receivable management systems through credit control measures, flexible payment terms, and clear communication with customers. Optimizing accounts receivable processes can lead to cost savings and improved profit margins, while accurate forecasting can support better budgeting and financial planning, ultimately helping SMEs achieve their business objectives. Maintaining a steady cash flow through timely collection of outstanding invoices is essential for covering operational costs and supporting business growthItem The effect of internal auditing on the financial performance of an organization(UCU, 2024-09-12) Nyirambonigaba PhionahABSTRACT This study examined how internal auditing affects financial performance of an organization, concentrating on Stanbic Bank Garden City Branch. The main objective was to examine the effect of internal auditing on the financial performance of Stanbic Bank Garden city branch in Kampala. This study was conducted with three objectives in mind: to find out the effect of control activities on financial performance of Stanbic bank Garden City branch, to find out the effect of monitoring activities on financial performance of Stanbic Bank Garden City branch, to find out the effect of audit risk management on the financial performance of Stanbic bank Garden City branch. Through qualitative research method, data was collected from bank staff and management through questionnaires. The findings suggest that effective internal auditing significantly enhances financial performance by identifying inefficiencies, mitigating risks, and promoting better decision making. Moreover, the study highlights the importance of continuous audit process and the role of internal auditors in safeguarding the financial integrity of an organization. The research concludes that robust internal auditing practices are essential for sustaining and improving financial performance in banking sector. Recommendations include, strengthening the internal audit function through regular training, adoption of advanced audit technologies, and ensuring audit independence to enhance the reliability and effectiveness of the audit process.Item Adoption of Fintech among Youth in Uganda(AYIKORU Elizabeth Sonia, 2024-09-12) AYIKORU Elizabeth SoniaItem Factors affecting the desire of finance students in Uganda to start their own business(2024-09-11)This study explores the factors influencing the entrepreneurial aspirations of finance students in Uganda, a critical demographic for fostering economic growth through innovation and enterprise. Despite their strong academic background in finance, a significant number of these students exhibit reluctance to pursue entrepreneurial ventures. The research investigates various determinants, including personal attributes, socio-economic conditions, educational experiences, and access to financial resources, that either encourage or hinder their desire to start their own businesses. Using a mixed-methods approach, the study gathers quantitative data through surveys and qualitative insights from in-depth interviews with finance students across several universities in Uganda. The findings reveal that while entrepreneurial intention is present among these students, challenges such as limited access to startup capital, fear of failure, inadequate entrepreneurial training, and socio-cultural pressures significantly dampen their ambitions. The study concludes by recommending to focus on improving risk tolerance through targeted training that addresses financial management and risk mitigation strategiesItem Students(Ucu, 2024-09-11) WECNYIN BUOIThis study aimed to understand the strategic planning implementation and performance of micro, enterprises in Uganda. The objectives for this study were to evaluate the level of strategic planning implementation in micro-enterprises, to identify the challenges and barriers in implementing strategic planning in micro-enterprises and to explore the impact of strategic planning implementation on the performance of micro-enterprises. This study adopted a quantitative research design, using survey and interview data collected from micro enterprise owners and managers. The study area targets urban and peri-urban regions, with a stratified random sampling technique employed to ensure proportional representation. Primary data are collected through structured surveys and interviews, while secondary data sources are consulted to contextualize findings. Yamane's formula is used to determine sample size, and the study population comprises micro enterprise owners and managers actively involved in business operations within the selected study areas. A sample size of 64 respondents was used for the study. The study found that strategic planning influences the performance of micro-enterprises was also evaluated in the dissertation. The implementation of strategic planning was found to positively influence human resources management, innovation and product development, financial management, marketing and customer satisfaction, supply chain management and distribution channels, risk management, business expansion and diversification, stakeholder relations, and sustainability of micro-enterprises. Micro-enterprises that employed strategic planning tended to experience superior returns on assets and investments, as well as effective marketing strategies, successful supply chain management, high levels of customer satisfaction, and positive stakeholder relationships. A recent investigation discovered that micro-enterprises in Uganda may face obstacles when employing strategic planning, including insufficient resources, insufficient knowledge, poor infrastructure, and little government support. Nonetheless, strategic planning could enhance numerous business aspects and ensure long-term sustainability and economic development if small and medium-sized businesses receive the necessary resources and assistance. The study stresses the importance of overcoming hindrances and providing SMEs with the tools and support required to profit from strategic planning.Item Utilization of library resources and services in Uganda(Uganda Christian University, 2024-09-11) Uwiringiye WinnieABSTRACT This study analyzes the relationship between library resources and academic performance in universities, drawing on an investigation of factors that influence students' usage of, and barriers to using, library resources. Library resources, both physical and digital, are foundational in promoting academic excellence through access to information, study materials, and research support. These resources are utilized when one considers the facilitative factors of accessibility, user awareness, availability of the digital platform, and relevance of materials to the academic requirements of the students. On the contrary, there are some barriers that make students fail to utilize them; these include but are not limited to limited access of the digital resources, restrictive hours of operation in the libraries, fewer study areas, and lack of knowledge in accessing library systems. The results of this study demonstrate the extent to which libraries are instrumental in facilitating the academic excellence of university students. However, the challenges highlighted depict how libraries should be changing their respective services in order to meet the desires and needs of the clientele. Libraries can greatly increase the usage rates and, in turn, the academic performance of students by developing digital access, altering rules of operation, and encouraging student participation. Furthermore, the study postulates that when the resources become more attuned to the needs of these diverse groups, including part-time students and those with disabilities, equity of access will be established. In this way, the libraries would ensure that full utilization of, and access to, its resources are extended to the whole campus community, hence enriching student academic life comprehensivelyItem EMPLOYEE BENEFITS CUSTOMIZATION(UCU, 2024-09-11) MAJUONG KULANG MAKENYThis dissertation explores the impact of personalization of employee benefits on job satisfaction within organizations. Organizations today operate in a business environment where the realization is increasingly dawning that benefits are going to be of paramount importance in the specific organizations that will attract, retain, and motivate talent. For sure, the one-size-fits-all benefit package of yore perhaps might not meet the diverse needs of a multigenerational workforce leading to disengagement and dissatisfaction. It aims to establish whether tailoring employee benefits to individual employees' preferences can positively impact job satisfaction, employee retention, and performance at the organizational level. The study pursues a mixed-methods approach: quantitative surveys and qualitative interviews cascade up and down the different levels of the organization in an attempt to deduce the perception of employees about their benefits and, in turn, their jobs. Analyses will be done based on demographic groups, such as age, gender, and job role, to understand if the tailored benefits have a differential impact based on employee characteristics. Results show that customized benefits have a great deal of association with the increase in job satisfaction. Employees who feel their benefits are customized are very loyal, involved, and motivated in their work. More importantly, the study determined what aspects of benefit customization employees valued the most, which involved flexible work arrangement options, healthcare, retirement, and wellness programs. Human resource management that indicates customization of benefits as one strategic tool that may be considered to better employees' levels of satisfaction. It further makes practical recommendations for organizations to enhance their human resource practices by calling on organizations to adopt a more individualistic approach to benefits that is in tandem with the diverse needs of the modern workforce.Item Employee Retention Strategies and Staff performance(UCU, 2024-09-11) Mirembe Lauren JoyceThe study aimed at examing employee retention strategies and staff performance at Uganda Christian university. The study was guided by 3 objectives mainly to evaluate the impact of training and development programs on staff performance, to analyze the influence of compensation benefits on staff performance, to examine the effectives of work life balance initiatives on staff performance. The study took a descriptive survey design was used with a sample size of 36 respondents where both qualitative and quantitative data analysis skills were used, the researcher used a random sampling technique and purposive sampling technique for selecting staff who have been instrumental in implementing employee retention strategies at UCU. The findings show a positive correlation between training and development programs, compensation and benefits and work life balance on staff performance. Staff attitudes vary, highlighting areas of development particularly in the role of parental leave, work life balance ambassadors. To improve employee retention, the report suggests implementing continuous learning frame works, competitive benefits and remunerations and benefit packages, refined work life balance programs and organized feedbacks. The findings add to the current body of knowledge on employee retention and staff performance, enabling UCU and other higher education institutions to build evidence-based retention strategies