ACCOUNTABILITY AND SERVICE DELIVERY IN THE PUBLIC SECTOR IN UGANDA: A CASE OF MBALE CITY NORTHERN DIVISION MBALE CITY
| dc.date.accessioned | 2024-12-02T11:34:48Z | |
| dc.date.available | 2024-12-02T11:34:48Z | |
| dc.date.issued | 2024-10-09 | |
| dc.description.abstract | ABSTRACT The study explored the topic: Accountability and Service Delivery in public sector: A case of Kampala City Council Authority (KCCA), Kampala District. The specific objectives were: To examine the effect of political accountability on service delivery in Kampala City Council Authority; To establish the effect of legal accountability on service delivery in Kampala City Council Authority; and to examine the effect of administrative accountability on service delivery in Kampala City Council Authority. The study adopted a cross sectional study design-case study design with a population of 40 and a sample size of 36 (Krejicie and Morgan, 1970). Data sources included; primary, secondary and documentary reviewed method (DRM); Data collection was questionnaires and interviews which also were used to design the questionnaire tool and interview guides. The study tested three hypotheses using the Pearson correlation, regression analysis and analysis of variance technique. The study revealed that political accountability had a significant effect Service Delivery since the p-value 0.04 was less than the significance level (0.05) and p-value (0.036) is less than the level of significance. The study concludes that political and legal accountability are the only ones that had a significant strong effect on service delivery. The study recommends that; On accountability methods, the government must establish strong public-private partnerships both formal and informal stakeholders and ensure selecting the private contractors is through a competitive legal method; the council should ensure that they hold continuous trainings and educating the locals on what exactly is the meaning of accountability for a uniform conceptualization of what exactly is accountability. The areas for further research should be on how best the private contractors can help the poor to find out whether poor accountability in KCCA is a failure on the part of the workers or the council. need to have a strong governing board that is able to regularly monitor the performance of top management against key resultant areas of their job descriptions. The central government ministry responsible for the oversight of this organization should step up her supervisory role to ensure effective governance in this organisation. | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12311/2371 | |
| dc.language.iso | en | |
| dc.title | ACCOUNTABILITY AND SERVICE DELIVERY IN THE PUBLIC SECTOR IN UGANDA: A CASE OF MBALE CITY NORTHERN DIVISION MBALE CITY |