THE IMPACT OF ELECTRONIC BANKING ON THE FINANCIAL PERFORMANCE OF FINANCIAL INSTITUTIONS IN UGANDA
No Thumbnail Available
Date
2024-09-06
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
UGANDA CHRISTIAN UNIVERSITY
Abstract
The aim of the study was to establish how ebanking influences the operational efficiency of
financial institutions in Uganda, using Pride Microfinance Limited as a case study. The study
was conducted to find out the following: to establish different types of e-banking used by Pride
Microfinance Limited; determine whether there is any relationship between e-banking and the
performance of Pride Microfinance Limited; and establish how much e-banking contributes to
the general performance at Pride Microfinance Limited. Descriptive research was adopted for
data collection and analysis; the data included both qualitative and quantitative data. A total of
85 purposive and random samples have been selected from the target population of 115. Data
collection was carried out using structured and unstructured questionnaires. Descriptive data
such as percentages have been used to illustrate the many manifestations of electronic banking.
Further, inferential statistics were used to measure the correlation and influence that electronic
banking has had on the performance of financial organizations. This implies that 97.3% of the
operational efficiency is brought about by ebanking. There is a significant positive effect of e-
banking on the operational efficiency of Pride Microfinance Limited. Pride Microfinance
Limited may conduct workshops and training on e-banking technology for its customers to
enable its customers to improve their understanding and use of the technology.