Contracts Management and Supply Chain Efficiency: A Case Study of Windle International Uganda.
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Date
2025-08-20
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Uganda Christian University
Abstract
This study investigates the impact of contracts management practices on supply chain
efficiency at Windle international Uganda, a non-governmental organisation operating
in the education sector. recognising the critical role of effective contract management
in ensuring timely and cost effective delivery services, the research aims to identify
how contract clarity, risk mitigation strategies and ongoing monitoring influence supply
chain performances.
A quantitative approach was employed to get data using structured questionnaire. The
sample comprised procurement officers, contracts administrators, supply chain
personnel, suppliers. Data analysis involved descriptive statistics to quantity responses.
Finding reveal that a significant majority (76.8%) of respondents perceive contract
terms as clear, attributing this to the use of standardised templates and legal reviews.
However, ambiguities in contract terms still lead to delays and inefficiencies as
reported by 62.6% of the participants. Risk mitigation clauses such as penalties for non-
compliance and force majeure provisions are commonly included and deemed effective
by 72.1% of the respondents. Nonetheless, challenges like legal complexities and
supplier resistance persist
Continuous monitoring practices, including the use of key performance indicators (KPIs)
and regular audits, are in place with 67.4% of the respondents engaging in a monthly or
continuous monitoring. Despite this, barriers such as inadequate resources and poor
data management hinder effective compliance tracking
Supply chain performance indicators such as on-time delivery rates and inventory
turnover, are generally positive with 81.4% reporting high on time delivery rates.
Overall, 76.7 of the respondents rate the impact of contract management on supply
chain efficiency as positive or very positive
The study concludes that while Windle international Uganda has established robust
contract management practices, there is need a need for enhanced training, improved
stakeholder engagement, and investment in monitoring tools to address existing
challenges. Future research could explore longitudinal impacts of contracts
management practices across multiple NGOs to provide a broader perspective
Description
Undergraduate Dissertation