THE IMPACT OF ROUTING AND SCHEDULING ON SERVICE DELIVERY IN PRIVATE COMPANIES A CASE STUDY OF JUMIA
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Date
2024-09-18
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Uganda Christian University
Abstract
This dissertation was aimed at finding out the impact of routing and scheduling on service delivery in Jumia Uganda as a private organization. The study was mainly aimed at acquiring information about route optimization impact on service delivery. The study objectives included the challenges of route optimization, the importance of route optimization and the relationships between route optimization and service delivery. The ultimate goal of the study was to generate ideas which could lead to the improvement of logistics and procurement operations so as to enhance efficiency, mitigate risks and optimize costs.
The research study employed both qualitative and quantitative techniques. Simple random sampling was used to select 31 participants from a population of 34 aimed at including all characters of the population in the sample. Both primary and secondary data was used consisting of data collection instruments such as questionnaire, interview and observation. Pie charts and bar graphs were used to ensure data reliability and validity.
Findings indicated that Jumia is one of a significant player in Uganda’s e-commerce business with increased internet commerce which offers accessible and reliable means to purchase goods and services. Whereas Jumia tried to improve its client’s ways of living in Uganda through simplified acquisition of goods and services, Jumia faced notable challenges such as logistical issues and competition.
It was therefore recommended that implementation of environmental sustainability practices such as eco-friendly routing options (EVs), adoption to flexible logistical solutions, monitoring and analysis of key performance indicators could enable Jumia enhance route optimization and ensure real time data in delivery
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This work was done by me and I conducted research from various articles written by different scholars
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Kaminsky, P., Simchi-Levi, D., & Simchi-Levi, E. (2007). Designing and managing the supply chain: Concepts, strategies, and case studies (3rd ed.). McGraw-Hill/lrwin