Effects of Outsourcing Strategies on Organizational Performance
Loading...
Date
2023-09-19
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Uganda Christian University
Abstract
Several organizations have embarked on outsourcing strategies over the years but many still suffer in terms of their goal achievement; some have experienced low productivity both in terms of quality and quantity, their profitability has not been stable, and their capacities are grossly underutilized. This research work determined the effect of outsourcing strategies (back office activities, primary activities, accounting activities and supporting activities) on organizational performance. A well-designed, self-administered questionnaire was utilized to collect primary source data, and respondents were chosen using a stratified random sample procedure. Since cost savings and restructuring lead to improved customer service at a profit, this study advised organizations to increase their use of outsourcing strategies. It also advised outsourcing process management through follow-up measures like effective communication and monitoring should be used and taken seriously to better enjoy the benefits of this maintenance/growth strategy.
Description
This is a dissertation.