SUPPLY CHAIN INTEGRATION AND CUSTOMER SATISFACTION IN PUBLIC ENTINTIES: A CASE OF BUDAKA HEALTH CENTRE IV
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Date
2024-08-30
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ABSTRACT
This research report was undertaken to examine supply chain integration and customer satisfaction in public entities. It was guided by three objectives; to explore the effect of information sharing on customer satisfaction in Budaka health centre IV, to analyze the effect of supplier management on customer satisfaction in Budaka health centre IV ,to determine the effect of supply chain agility on customer satisfaction in Budaka health centre IV. The researcher used a sample size of 45 respondents and used questionnaires and interview guide to collect data and later the data was analyzed using the statistical package for social sciences (SPSS). Results of the first objective showed that information sharing has a significant effect on customer satisfaction in Budaka health centre IV.. Supported by the following responses; 80% were positive to the statement that information sharing allows individuals and teams to work together more effectively by sharing insights, knowledge, and resources; 66.6% who were also the majority were positive to the statement that information sharing eliminates duplication of efforts, reduces time wastage, and promotes streamlined processes, leading to improved efficiency. Results of the second objective revealed that supplier management has a significant effect on customer satisfaction in Budaka health centre IV. Supported by the following responses; 66.7% of the respondents were positive to the statement that supplier management helps identify the most cost-effective suppliers and negotiate better pricing, ultimately reducing expenses, 66.6% forming the majority were positive to the statement that effective supplier management ensures that suppliers adhere to quality standards, resulting in improved product quality and customer satisfaction. Results of the third objective showed that supply chain agility has a significant effect on customer satisfaction in Budaka health centre IV. 73.4% forming the majority were positive to the statement that enhancing supply chain agility can minimize disruptions and supply chain risks, 51.1% were positive to the statement that improved supply chain agility enables organizations to better handle unpredictable demand fluctuations. Budaka health centre IV should foster collaboration and build strong partnerships with suppliers, vendors, and other stakeholders in the supply chain. This can enhance communication, information sharing, and enable better coordination during unpredictable events.