The impact of supplier relationship management on operational performance among manufacturing companies: a case study of Mukwano Industries LTD
| dc.contributor.author | Jasmine Njalira Naleba | |
| dc.date.accessioned | 2026-06-23T16:37:35Z | |
| dc.date.available | 2026-06-23T16:37:35Z | |
| dc.date.issued | 2026-05-06 | |
| dc.description | Undergraduate | |
| dc.description.abstract | This research study focused on analyzing the impact of Supplier Relationship Management (SRM) on the performance of manufacturing companies. This research analyzed Mukwano Industries Limited in Kampala, Uganda. There were three research objectives guiding this research; these included assessing the relationship between supplier procurement process and operational performance, analyzing the relationship between supplier contract management and operational performance, and assessing the relationship between supplier logistics management and operational performance. The descriptive research approach was chosen, with a qualitative and quantitative methodology. This study intended to target a total population of 80 respondents, with a sample of 66 respondents picked through purposive and simple random sampling methodologies. The data collection instruments used were questionnaires, interviews, and observations. Analysis of the collected data was done using tables and frequencies, among other means such as SPSS. It is expected that the results will show that there is an improvement in operational performance by implementing supplier relationship management processes such as procurement process management, contract management, and logistics management. It is concluded from the research that improving supplier relationships creates a sustainable competitive advantage and better performance in manufacturing companies. The recommendations made in this research are that Mukwano Industries Limited should develop strategic supplier partnerships, establish effective communication systems, and use technology in supplier relationship management. | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12311/3408 | |
| dc.language.iso | en | |
| dc.publisher | Uganda Christian University | |
| dc.title | The impact of supplier relationship management on operational performance among manufacturing companies: a case study of Mukwano Industries LTD | |
| dc.type | Dissertation |