Blockchain technology and organizational performance: a case study of Malawi Communication Regulatory Authority (MACRA)
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Date
2026-04-27
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Uganda Christian University
Abstract
This research work aimed to examine the effect of blockchain technology on the performance of organizations. In particular, this research work sought to investigate how blockchain technology can enhance the performance of an organization. This study was conducted based on the various problems facing the Malawi Communications Regulatory Authority (MACRA). Such challenges included delayed licensing, data verification, lack of transparency, poor audit trail, and data manipulation among others.In this case, a mixed method approach in conducting research was applied. This approach involved both quantitative and qualitative data collection methods. Data was gathered from a total of 86 respondents in the headquarters of MACRA in Lilongwe. The data obtained had a response rate of 79%. Structured questionnaires were used in collecting data on the three types of performance measures, while semi-structured interviews involved eight key informants.The results showed high agreement that the technology would have positive implications for all three performance areas. As regards accountability, the mean score was 4.10, with a significant correlation (r = 0.621, p < 0.01). The highest mean score and strongest correlation were obtained for transparency (r = 0.648, p < 0.01, mean score = 4.14), with strong endorsement of real-time license application tracking (mean score = 4.24). The mean score for operational performance was 4.12, with a correlation coefficient of r = 0.602, p < 0.01, while data accuracy had the highest endorsement (mean score = 4.22).The study has demonstrated that blockchain technology holds significant promise for enhancing the performance of MACRA along all three performance areas. However, its successful implementation would require proper planning, infrastructure development, capacity building, changes in legislation, and appropriate change management. Recommendations have been made for the MACRA management, the government of Malawi, policymakers, and academics.
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Undergraduate Research