The Effect of Supplier Evaluation on Service Delivery in Public Entities: A Case Study of Ministry of Works and Transport
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Date
2023-09-11
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Uganda Christian University
Abstract
The study was carried out at Ministry of Energy and Mineral Development. The purpose of the study was to establish the effects of supplier evaluation on service delivery in Ministry of Works and Transport.
The research methodology for the study was Correlational research design. The sample size was 59 respondents and both simple random sampling techniques and purposive techniques were applied in selecting the respondents who were included in the sample. The researcher used questionnaires to collect data and data was analysed using SPSS version 25 at univariate and multivariate levels.
Study findings revealed that supplier quality commitment had a coefficient of 0.2574, p-value=0.0094 and t value=1.70 which showed that there is some significant effect on service delivery. The results also show that supplier financial ability had no significant effect of supplier financial ability on the service delivery with coefficient of 0.1793, t-value of 1.42 and p-value of 0.162>0.05. Lastly, the results depicted that supplier competence has a coefficient of 0.4589, a p-value of 0.000 which is less than 5% significance level which indicates that there was a strong significant effect of supplier competence on service.
The concluded that procurement planning practices that affects service delivery which included supplier competence and supplier quality commitment.
The study recommended that Ministry of energy and mineral development should always address and educate its employees on the ways how to minimize on their production costs through minimal utilization of available resources from their supplier which will increase on the service delivery.
Description
This is a dissertation.