Impact of digital technologies on financial performance of commercial banks in Uganda: a case study of absa bank Uganda, mukono branch
| dc.contributor.author | Lucy Akech | |
| dc.date.accessioned | 2026-04-21T08:13:09Z | |
| dc.date.available | 2026-04-21T08:13:09Z | |
| dc.date.issued | 2026-04-15 | |
| dc.description | Undergraduate | |
| dc.description.abstract | The study examined the effect of digital technology on the performance of Absa Bank of Uganda Ltd Mukono Branch with particular attention to the effect of adopting mobile banking, internet banking and cyber security measures. A descriptive survey research design was used with collection of data through the use of structured questionnaires on a sample size of 42 employees giving a good response rate of 95.5%. followed by its positive influence on profitability (mean score = 4.24, 88.1%). Implementation of internet banking had the greatest impact among the three factors (overall mean score = 4.17), with lowering processing time being rated very highly (mean score = 4.26, 90.5%) alongside efficiency in branches (mean score = 4.22, 88.1%). Cybersecurity positively affected financial performance (mean score = 4.05), with the most highly agreed-upon factor being the development of client confidence (mean score = 4.19, 88.1%), followed by sustained profitability (mean score = 4.07, 85.8%). Perceptions of financial performance were very positive (mean score = 4.17), where profit maximization recorded the highest score of 4.26 (90.5%). The results indicate that digital technologies have a substantial positive effect on financial performance in the semi-urban setting, which translates into better revenue growth, efficiency, savings, and customer trust. Based on the results, recommendations for future research could be made. First, there should be greater efforts by commercial banks in marketing their products and services through mobile and internet banking. Second, the training and investment in cyber security technology should be increased. Third, better communication about efficiency savings in banks should be established. Fourth, policies should be put in place to support the adoption of digital technologies in semi-urban settings. | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12311/3247 | |
| dc.language.iso | en | |
| dc.publisher | Uganda Christian University | |
| dc.title | Impact of digital technologies on financial performance of commercial banks in Uganda: a case study of absa bank Uganda, mukono branch | |
| dc.type | Dissertation |