The Impact of Reverse Logistics on Sustainability in Supply Chain Management: A Case Study on Jumia Uganda
Loading...
Date
2024-09-29
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Uganda Christian University
Abstract
As an online shopper, I've seen how e-commerce in Uganda has grown a lot, thanks to companies like Jumia. Jumia, based in Lagos, Nigeria, is now very popular and offers many products to Ugandan customers. But this fast growth in online shopping has also changed how things are moved and delivered in the country. One significant shift is the growing importance of reverse logistics, which involves managing returns and other backward movements within the supply chain.
Reverse logistics, which involves managing the return of products from customers to the seller or manufacturer, can greatly affect the sustainability of e-commerce supply chains. This process decides how products, materials, and resources are dealt with when they reach the end of their useful life, impacting the environmental, economic, and social aspects of these operations. As a student of procurement and logistics sat Uganda Christian university am eager to explore the impact of Jumia’s reverse logistics practice on the sustainability of there supply chain management in Uganda .This research proposal aims to investigate how jumia,s reverse logistics process contributes to the company’s overall sustainability performance. To accomplish this ,i will use a case study design ,with a focus on Jumia Uganda a unit of analysis. I plan to collect data through a combination of questionnaires, interviews, and document analysis. Questionnaires will be distributed to Jumia employees across various departments, including logistics, procurement, and sustainability, to gather insights on the company's reverse logistics practices and their impact on sustainability. In-depth interviews will be conducted with key decision-makers and managers to gain a deeper understanding of the
strategic and operational aspects of reverse logistics within Jumia's I think the results of this study will give us important information about how reverse logistics can help make e-commerce supply chains in Uganda more sustainable. This research will add to what we already know about managing supply chains in a way that helps the environment. It will also give useful suggestions for Jumia and other e-commerce businesses in Uganda to make their reverse logistics better and their overall operations more sustainable. As a future logistics expert, I am excited about finding new ways to make the industry more sustainable. I believe this research plan will help me learn more and offer useful ideas that can help Jumia and the online shopping world in Uganda.