Employee Incentives and Job Satisfaction in a 4-star Rated Hotel in Kampala Metropolitan
| dc.contributor.author | Doreen Nagasha | |
| dc.date.accessioned | 2026-03-27T07:21:24Z | |
| dc.date.available | 2026-03-27T07:21:24Z | |
| dc.date.issued | 2026-03-17 | |
| dc.description | Undergraduate | |
| dc.description.abstract | Job satisfaction among employees is a very important factor that determines quality service delivery, productivity and employee retention in the hospitality industry. However, even with the introduction of numerous motivational techniques, many of the hotels in Uganda complain about the consistently high rates of employee satisfaction. Based on this, this study evaluated the effects of employee rewards on job satisfaction of employees who work in a sample of four-star hotels that are situated in the Kampala Metropolitan region. The aims of the research were to define the group of incentive practices used by these hotels, assess their role in job satisfaction among the employees, and explain the correlation between employee incentives and job satisfaction, on the whole. The descriptive cross-sectional research design was used including a mixed-method approach. Structured questionnaires were used to collect data by means of conducting the questionnaires to the employees of the hotel and semi-structured interviews were conducted with the chosen management staff. The research used 254 employee survey questionnaires and 12 interviews with managers with a response rate of about 92. Statistical analysis was done on quantitative data and thematic analysis on qualitative data. The findings have shown that job satisfaction is greatly influenced by employee incentives. Non-financial rewards like recognition and appreciation had a bigger influence on job satisfaction as compared to purely financial rewards although the latter had a significant share. It is concluded in the study that well-design incentive systems increase employee satisfaction and recommends that the recognitions programs be reinforced, that there be fair allocation of incentives and that career development prospects within the hotel industry be increased. | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12311/3197 | |
| dc.language.iso | en | |
| dc.publisher | Uganda Christian Christian | |
| dc.title | Employee Incentives and Job Satisfaction in a 4-star Rated Hotel in Kampala Metropolitan | |
| dc.type | Thesis |