Negotiation roles in conflict resolution “Case Study of Mukono Municipal Council”
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Date
2026-04-24
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Uganda Christian University
Abstract
This study explored the roles of negotiation in conflict resolution within Mukono Municipal Council. Effective conflict resolution is effective for government sector as it fosters community cohesion and development (Deutsch, 2014). This research investigated the negotiation strategies, causes of conflict and effectiveness of negotiation, roles played by stakeholders including technical staff and community leaders in resolving conflicts. A mixed approach was used combining surveys and in-depth interviews with key informants. The study reveals that negotiation plays a vital role in resolving land disputes, resource allocation and community disagreement with collaborative negotiation approaches being more
effective than competitive ones (Fisher & Ury, 2011). The findings highlight the need for capacity building and training in negotiation skills for municipal council stakeholders, contributing to more effective conflict resolution and improved community relation The findings indicated that conflicts mainly cause from power struggles among leaders, lack of transparency, and differences in personal interest, while poor communication and resource distribution were less significant factors. It was also found that negotiation strategies such as active listening, dialogue, mediation, and adherence to clear procedures are mostly used. However, follow-up after negotiation is still weak. Negotiation was found to improve
relationships, promote fairness and prevent conflict escalation although it does not always produce satisfaction outcomes to both parties. The study concludes that negotiation is important tool for conflict resolution but requires
improvement in implementation. It recommends strengthening transparency, enhancing follow- up mechanisms and providing continuous training in negotiation skills to improve effectiveness.
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Undergraduate