THE IMPACT OF LEADERSHIP STYLES ON EMPLOYEE PERFORMANCE: A CASE STUDY OF CENTENARY BANK

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Date

2025-10-10

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UGANDA CHRISTIAN UNIVERSITY

Abstract

This study examined the impact of leadership styles on employee performance at Centenary Bank. The objectives of the research were to identify the different types of leadership employed, assess employee performance levels, and propose strategies to improve leadership practices and overall performance within the organization. The study adopted a cross-sectional research design, targeting a population of 120 employees across managers, supervisors, and subordinate staff, with a sample size of 92 determined using Krejcie and Morgan’s (1970) table. Stratified random sampling and simple random sampling techniques were employed to select respondents, while data were collected using structured questionnaires. Both primary and secondary data sources were utilized, with primary data capturing employee perceptions on leadership styles transformational, transactional, democratic, autocratic, and laissezfaire and their effects on performance. Data were analyzed using descriptive and inferential statistics, including frequencies, percentages, means, standard deviations, and correlation analysis, and results were presented through tables, charts, and graphs. Findings revealed that transformational, transactional, and democratic leadership styles were predominantly practiced, with transformational leadership having the most significant influence on employee motivation, teamwork, innovation, and overall performance. Autocratic leadership was moderately applied, while laissez-faire leadership was least practiced. The study further identified strategies to enhance leadership effectiveness, including regular leadership training, participatory decisionmaking, reward and recognition systems, open communication channels, and mentorship programs. The study concludes that effective leadership positively impacts employee performance and recommends that Centenary Bank strengthen leadership practices to foster a motivated, productive, and committed workforce. Future research is suggested on the role of organizational culture, employee motivation, and job satisfaction in shaping leadership effectiveness.

Description

UNDERGRADUATE RESEARCH

Keywords

Keywords:Leadership styles, Employee performance, Transformational leadership, Transactional leadership, Democratic leadership, Centenary Bank.

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