The Impact of Information Technology on Supply Chain Management
| dc.contributor.author | Naboth Twahirwa | |
| dc.date.accessioned | 2023-10-25T06:47:54Z | |
| dc.date.available | 2023-10-25T06:47:54Z | |
| dc.date.issued | 2023-09-20 | |
| dc.description | This is a dissertation. | |
| dc.description.abstract | Supply Chain Management (SCM) has been noted as an increasingly important management field to help enterprises improve supply chain operations (Graham2013). The exponential growth of Information Technology (IT) in Supply Chain Management (SCM) is playing critical role in opti- mizing decisions of the supply chain network flow for achieving organizational competitiveness, improving higher service level, lowering inventory, supply chain costs and reducing electronic risks (Graham2013). In recent years, the development of the applications of IT in SCM has been seen by many parties and it is observed that innovations enabled by IT are creating new ways for firms to manage supply chain relationships (Waters 2009). The use of IT has received significant attention in the supply chain context, which involves the flows of material, information, and fi- nance in a network consisting of customers, suppliers, manufacturers, and distributors (Lee 2014). However, the relationship between the two notions in term of the roles of IT in SCM remains still as an area that requires more researches. Therefore, this study assessed the impact of information technology (IT) on the SCM at century bottling company. The study also sought to investigate various IT applications used in supply chain operations. The nature of the research was descriptive and analytical. This involved quantifying data, tabulating findings and understanding treatment of information on respectively. The sample size is composed of 52 respondent from IT department, marketing, logistics, finance department and procurement department. Data was obtained from the field using questionnaires and later analyzed using SPSS. Findings show that IT has improved the processes of transactions across the various functions and also it is integrated in such a way that information flows along the various functions between procurement, logistics and marketing (TechFunne, 2020). The various technologies used have reduced costs of operations in the supply chain and a lot of savings have been achieved (Williamson 2015). It is also noted that lead time for orders have reduced due to effective sharing of information. There has an improved customer services where both internal and external customers are happy in due to faster response from the supply chain as supported by (Lim and Palvia 2011). The study recommends that manufacturing organizations should implement IT in their supply chain operations to improve efficiencies. Fur- thermore, the study recommends manufacturing firms in Uganda to incorporate all the information technology (IT) components into the system Evans et al. (1993) and this will enable the organiza- tion to improve the overall supply chain performance. | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12311/1252 | |
| dc.language.iso | en | |
| dc.publisher | Uganda Christian University | |
| dc.title | The Impact of Information Technology on Supply Chain Management | |
| dc.type | Dissertation |