Impact of Entreprise Resource Planning (ERP) systems in enhancing pharmaceutical warehouse supply chain efficiency: a case study of Joint Medical Store Uganda (JMS)
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Date
2026-05-05
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Uganda Christian University
Abstract
This study examined the impact of Enterprise Resource Planning (ERP) systems on enhancing pharmaceutical warehouse supply chain efficiency at Joint Medical Store (JMS), Uganda. The study was driven by the need to evaluate the effectiveness of ERP systems in enhancing warehouse operational efficiency and resolving issues such as stock inaccuracy, delayed order fulfillments and the high cost of warehouse operations in pharmaceutical supply chains. The survey involved 40 respondents drawn from a population of 45 people who were engaged in warehouse management at Joint Medical Store (JMS). The respondents were selected through purposive and simple random sampling. Data was collected through questionnaires using Likert scale questions, and secondary data from journals, reports and corporate documents. The data was analyzed using descriptive statistical methods such as frequency, percentage and mean, and the findings were presented in tabular and graphical form. The findings indicated that the use of ERP systems improves inventory management through real-time tracking, reduction in manual errors, and improved communication between departments. Further, the process automation provided by ERP will enhance order processing speed by decreasing the time taken for order processing and increasing efficiency. The real-time data access provided by ERP supports cost reduction through better inventory planning, stock-outs and financial management. The research found ERP systems are essential in improving the efficiency of pharmaceutical warehouse supply chains at Joint Medical Store. The study recommends strengthening ERP integration across departments, continuous staff training, and improved system utilization to maximize ERP benefits.
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Undergraduate