The impact of digital clearing and forwarding systems on the procurement cycle: a case study of Transtar Logistics Hub
| dc.contributor.author | Abel Enau | |
| dc.date.accessioned | 2026-06-26T14:40:49Z | |
| dc.date.available | 2026-06-26T14:40:49Z | |
| dc.date.issued | 2026-05-07 | |
| dc.description | Undergraduate | |
| dc.description.abstract | The effects of digital clearing and forwarding systems on the performance of the procurement cycle at Transtar Logistics Hub was the topic of this study. The study was centered on the use of digital tools particularly e-Customs systems, Electronic Cargo Tracking Systems, e-payment platforms, Uganda Electronic Single Window (UESW) and systems integration. The study was based on the Technology-Organization-Environment (TOE) Framework which explains how technological, organizational and environmental factors affect the outcomes of digital transformation. A single case study design using mixed-methods was employed. A questionnaire, interview and document analysis methods were used to gather data from 41 respondents in procurement, logistics, clearing and forwarding, finance and IT operations. Data were processed descriptively and analyzed qualitatively by making themes and quantitative data by Pearson correlation.The findings showed that DCP systems have the benefits of optimizing the efficiency of procurement cycles in terms of procurement cycle time, transparency, audit trails, operational costs and risk reduction. The majority of respondents felt these ERP systems, electronic cargo tracking and e-Customs platforms had a positive impact. But statistics revealed that system reliability was not strongly correlated with the performance measures indicating that technology is not necessarily the solution to efficiency improvements.Other obstacles that were identified in the study included limited systems integration, poor digital skills, cybersecurity issues, and lack of ICT infrastructure. It finds that success in digital transformation requires other organizational attributes such as employee training, process alignment, management support and system interoperability. A continuous programme of digital skills training, better systems integration, improved cybersecurity and greater investment in ICTs are recommended for improved procurement performance in the study. | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12311/3412 | |
| dc.language.iso | en | |
| dc.publisher | Uganda Christian University | |
| dc.title | The impact of digital clearing and forwarding systems on the procurement cycle: a case study of Transtar Logistics Hub | |
| dc.type | Dissertation |