IMPACT OF PROCUREMENT PLANNING ON SERVICE DELIVERY IN PUBLIC ORGANISATION.
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Date
2024-09-26
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UGANDA CHRISTIAN UNIVERSITY
Abstract
This study investigates the impact of procurement planning on delivery within a public sector
organization, specifically focusing on Mukono District. The research is guided by three main
objectives which includes to examine the role of different stakeholders in the procurement
planning process, to determine how effective procurement influences service delivery in Mukono
District. While procurement has positively affected services, challenges such as inadequate
training and resistance from external stakeholders hinder the full realization of benefits. This aligns
with the findings of Grillitsch and Rekers (2016), who argue that stakeholder collaboration is vital
for successful public procurement, yet often falls short.
Positively, many participants noted improvements in accountability and transparency, as well as
reductions in project delays and cost overruns. These observations are consistent with Smith and
Irani (2003), who emphasize the importance of quality control in enhancing project efficiency.
However, the study also identified gaps in the continuous review and updating of quality plans.
Oakland (2014) indicated that regular updates are necessary to sustain their effectiveness beyond
mere delivery. Finally, the study assessed how the procurement process impacts delivery and
concluded that the choice of procurement method significantly affects both the timing and quality
of delivery. This supports Thai's (2001) argument that procurement processes should be carefully
selected to align with organizational objectives and supply chain needs. He advocates for improved
stakeholder engagement, modernization of quality plans, and careful selection of procurement
processes to enhance service delivery in Mukono District.This study contributes to the existing
body of knowledge by providing empirical evidence on the significance of these factors in public
procurement, particularly in Uganda