FINANCIAL ACCOUNTABILITY AND SERVICE DELIVERY IN LOCAL GOVERNMENT IN UGANDA. A CASE OF BUSIA MUNICIPAL COUNCIL
| dc.contributor.author | WABWIRE LABANI | |
| dc.date.accessioned | 2025-10-08T06:10:24Z | |
| dc.date.available | 2025-10-08T06:10:24Z | |
| dc.date.issued | 2025-08-08 | |
| dc.description.abstract | This study investigated the effect of financial accountability on service delivery in local government, with a specific focus on Busia Municipal Council in Uganda. Guided by three key objectives, the research examined the influence of budget transparency, expenditure control, and reporting practices on the quality and effectiveness of public service delivery. Employing a cross-sectional research design, the study integrated both quantitative and qualitative methods to capture a comprehensive snapshot of the current financial management practices and their impacts within the council. Data were collected from diverse participants, including council employees, finance staff, service department heads, and community representatives, achieving an overall response rate of 91.96%. Regression analysis was utilized to quantify the predictive effects of the independent variables on service delivery. The findings revealed that budget transparency positively affects service delivery (β = 0.568, p < 0.001), explaining 30.8% of the variation. Expenditure control demonstrated a significant positive relationship (β = 0.463, p < 0.001), accounting for 41.5% of the variance, highlighting the importance of rigorous financial controls in resource management. Reporting practices exhibited the strongest effect (β = 0.771, p < 0.001), explaining 62.3% of the variation in service delivery, underscoring the critical role of accurate, timely, and transparent financial reporting in enhancing accountability and public trust. The study concluded that strengthening financial accountability through enhanced budget transparency, strict expenditure control, and improved reporting practices significantly improves service delivery in Busia Municipal Council. Recommendations include adopting accessible budgeting processes, enforcing internal controls, implementing modern reporting frameworks, | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12311/2986 | |
| dc.language.iso | en | |
| dc.publisher | Uganda Christian University | |
| dc.title | FINANCIAL ACCOUNTABILITY AND SERVICE DELIVERY IN LOCAL GOVERNMENT IN UGANDA. A CASE OF BUSIA MUNICIPAL COUNCIL | |
| dc.type | Thesis |