Impact of Logistics Management on Service Delivery in Manufacturing Companies in Uganda
| dc.contributor.author | Lynnet Mary Kauma | |
| dc.date.accessioned | 2023-10-18T06:37:24Z | |
| dc.date.available | 2023-10-18T06:37:24Z | |
| dc.date.issued | 2023-09-16 | |
| dc.description | This is a dissertation. | |
| dc.description.abstract | Efficient logistics management is corner stone of successful service delivery in today’s complex and interconnected global economy. This research report delves into the critical role that logistics management plays in enhancing service delivery through customer satisfaction, timely delivery and quality goods and services. Drawing from extensive literature review and real-world case studies, this study examines and evaluates three objectives, the impact of inventory management and order processing management practices on overall service delivery in manufacturing companies in Uganda as well as the relationship between logistics management while highlighting their implications for the organization and its customers alike. The research design in this study is mainly quantitative approach with a sample size of fifty out of a population of sixty respondents. The researcher uses simple random sampling to select respondents from each chosen stratum to allow each member of the selected categories an equal and independent chance of selection, thereby reducing bias. For data collection, the researcher uses questionnaires which are distributed to the chosen stratum. Upon collection of the data, it is then analyzed and presented on tables for easier interpretation. According to the analyzed data collected, this research identifies and analyzes the impact of logistics management by exploring the use of advanced and streamlined systems for order processing and blockchain logistics, shedding light on how these advancements are reshaping supply chain operations and customer experiences. Furthermore, from the investigations of the document it is concluded and recommended that collaboration and communication among supply chain stakeholders is very important in the quest for effective delivery timelines. This approach emphasizes the need for seamless coordination between manufacturers, suppliers, distributors and end users. In addition, this document also explores best practices and strategies for achieving this synchronization and discusses their effectiveness in streamlining operations and improving service delivery timelines. Ultimately, this research document provides valuable insights into the dynamic relationship between logistics management and service delivery. By synthesizing the latest developments, challenges and opportunities in this field, it offers a comprehensive framework for organizations to optimize their logistics strategies, ultimately leading to improved service quality and customer satisfaction. | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12311/1165 | |
| dc.language.iso | en | |
| dc.publisher | Uganda Christian University | |
| dc.title | Impact of Logistics Management on Service Delivery in Manufacturing Companies in Uganda | |
| dc.type | Dissertation |